The whole process in store was efficient and we didn't feel under pressure. We got a quick delivery date and we're kept informed by the driver. All on all a good experience.
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... See more
Company replied
From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the d... See more
Company replied
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
4.8
Excellent
378 reviews
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The whole process in store was…
The whole process in store was efficient and we didn't feel under pressure. We got a quick delivery date and we're kept informed by the driver. All on all a good experience.
29 October 2026
Great Experience
The salesman was very helpful and the delivery team were very helpful and careful.
23 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They delivered everything they promised…
They delivered everything they promised when selling the mattress. The delivery was at the time they said and by two gentlemen who were very polite and courteous.
19 October 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our team and that we met your expectations. Our staff takes pride in providing excellent service, and your feedback means a lot to us. We appreciate your support!
First rate from shopping at the store…
First rate from shopping at the store and being able to see/test the products were buying to smooth delivery as planned. Happy customers
11 October 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your fantastic review! We're thrilled to hear you enjoyed shopping in our store and appreciated the smooth delivery. Your satisfaction is our priority, and we look forward to serving you again soon!
Ordering and delivery
Easy to order good delivery time and date was kept updated on delivery times
11 October 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your positive feedback! We're thrilled to hear that you found our ordering process easy and appreciated the timely updates on your delivery. Your satisfaction is our priority, and we look forward to serving you again soon!
Reply from Bensons For Beds - Sheffield628
Thank you so much for your wonderful feedback Lynn! We're thrilled to hear that you had a great experience from ordering to delivery. Your satisfaction is our top priority, and we look forward to seeing you again soon,
Megan | Customer Care Specialist
Helpful staff
3 October 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words! We're thrilled to hear that our staff was helpful during your visit. We strive to provide excellent service and support to all our customers. We look forward to seeing you again soon!
From walking into the store to actually…
From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the delivery went very smoothly and I got a call from the delivery men to say when they would arrive and they were true to their word and they took it to the room I wanted it in . As for the mattress (slumberland Air 6) is extremely comfy and definitely one of my best buys .. finally I would definitely, recommend Bensons for Beds
2 October 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience from start to finish. It's great to know that you love your new mattress and found our team helpful. Your recommendation means a lot to us. We look forward to serving you again!
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words! We're thrilled to hear that our salesperson provided helpful and knowledgeable service without being pushy. We strive to create a positive experience for our customers. We appreciate your feedback and look forward to serving you again!
Excellent from start toFinish
Excellent all round. Ordering in the shop (Sheffield) was made easy by very knowledgeable staff. Delivery was spot on. Updates all week and time slot given, which was kept to. Delivery lads lovely - very friendly, nothing was too much trouble. Mattress is amazing! Thank you.
28 September 2026
Unprompted review
Reply from Bensons For Beds - Sheffield628
Thank you for your fantastic review! We're thrilled to hear that our team made your shopping experience easy and enjoyable. It's great to know the delivery went smoothly and that you love your new mattress. We appreciate your support and look forward to serving you again!
Love it!!
From beginning to end the customer service team have been amazing! They ask if your ok if you need anything let me know then leave you to it! ( which I like I hate it when they bother you) We only went looking as I was in the middle of decorating and holidays but they said they could set the latest date that we think we would be ready if not move it, which I did twice maybe three times but it was so so easy to do! The bed itself is fantastic, very solid looks and feels wonderful. We paid for them to put it together can’t fault the service or the quality! Would definitely recommend!
19 September 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your fantastic review! We're thrilled to hear that our customer service team met your needs and that you loved your new bed. It's great to know the assembly service made everything easy for you. We appreciate your recommendation and look forward to serving you again!
Very accomodating Impressive.
I had to change the date for delivery. They were so helpful. Thanks. Impressed.
16 September 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words! We're thrilled to hear that our team was able to assist you with your delivery date change. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Didnt let me in 1 star
12 September 2026
Unprompted review
Reply from Bensons For Beds - Sheffield628
Hello Ollie,
Thank you for your feedback. We're sorry to hear about your experience.
We'd really like to understand what happened regarding your comment that you "weren't let in." To help us investigate further, we have requested your email address so that we can discuss this with you directly and look into the circumstances in more detail.
We appreciate you bringing this to our attention and look forward to hearing from you so we can assist further,
Megan | Customer Care Specialist
I give five stars based on the…
I give five stars based on the excellent customer service I experienced in store. The two staff members were most helpful and went above and beyond to answer queries and meet my budget.
5 September 2026
Reply from Bensons For Beds - Sheffield628
Hi Mrs Bennett,
Thank you for your fantastic 5-star review! 😊
We're thrilled to hear that the excellent customer service you received in store earned such high praise. It's wonderful to know that our two team members were so helpful, taking the time to answer all your questions and going above and beyond to help you find the right option while staying within your budget.
Finding the perfect bed should never feel stressful, and we're delighted that our team could make the experience both informative and enjoyable.
Thank you for choosing us and for sharing your kind feedback. We'll be sure to pass your comments on to the store team, who will be delighted to hear them. Wishing you many years of comfort and restful sleep,
Megan | Customer Care Specialist 🛏️
We shouldn't have worried, excellent service at Bensons for Beds
We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The Manager Christopher served us and he instantly put us at ease. We got onto the 'Smart Bed' which showed our pressure points and recommended the firmness we needed from a mattress. Christopher then showed us various Medium Mattress and Ottoman Bases, luckily we both picked the same one. We went a few days before a sale and he kindly honored any discounts that might be coming up. We were so impressed we didn't even bother going to any other bed showrooms. Thank you.
28 August 2026
Reply from Bensons For Beds - Sheffield628
We're delighted to hear that Christopher made what could have been a daunting purchase such an enjoyable and reassuring experience! It's fantastic that the Smart Bed technology helped you both find the right level of support, and that Christopher's knowledge, patience, and willingness to honour upcoming discounts gave you complete confidence in your choice. We're especially pleased that your experience was so positive that you didn't feel the need to visit any other retailers. Thank you for sharing such wonderful feedback!
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Brilliant service
From buying the bed to delivery it was all satisfactory and would definitely use you again, this is the 3rd time and no problems
24 August 2026
Unprompted review
Reply from Bensons For Beds - Sheffield628
We're so pleased to hear that your experience, from purchase to delivery, was satisfactory. It's wonderful to know that this is your third positive experience with us, and we appreciate your continued trust!
Team Bensons
Very helpful and a good service
Very helpful and a good service. Would recommend and use again.
22 August 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words Jonathan! Our team is dedicated to providing excellent service to our customers. We are glad to hear that we could be of assistance and would love the opportunity to work with you again in the future. Thank you for the recommendation,
Megan| Customer Service Specialist
No problems with delivery
Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
6 August 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased to hear that our staff and delivery drivers were helpful! It's wonderful that any issues with the mattress firmness were sorted out and you were able to exchange it for a medium without any problems.
Team Bensons
Excellent service from Kate.
Excellent service from Kate.
Allowed us time to try lots of mattresses, even brought up our order from 10 yrs ago as I wanted the same mattress.
Thank you
30 July 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased to hear you received excellent service and had plenty of time to choose your mattress. It's wonderful that we could help you find your previous order!
Team Bensons
Excellent Customer Service from Judith
I received a warm welcome and received excellent customer service from Judith
16 July 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased you received a warm welcome and excellent customer service. Thank you for your kind feedback!
Team Bensons
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