Sales people were friendly, and engaging without being pushy. We had initial viewing of mattresses 2 weeks ago with a quote, and then came back to re-check the mattresses. Everything was explained car... See more
Company replied
Location
Switch locationSlough Estate Retail Park, Bath Road, SL1 4DX Slough, Berkshire, GB
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Staff in store and at delivery were great. Very helpful advice and service, very rapid delivery post purchase. After a week of use, the new mattress seems ideal - just wish the "chemical" smell of... See more
Company replied
We really appreciated the service we received from Shabaz at the Slough store. He was really helpful, patient, polite, considerate and knowledgeable. As a result we got exactly the bed we were looking... See more
Company replied
We were spoken to immediately but not pestered. He listened to what we asked for & then gave good clear guidance, encouraged to try the beds. All costs were explained- nothing hidden. And all of this... See more
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Company details
About Bensons For Beds - Slough Estate Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Slough Estate Retail Park, Bath Road, SL1 4DX, Slough, Berkshire, United Kingdom
4.7
Excellent
202 reviews
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Sales people were friendly
Sales people were friendly, and engaging without being pushy. We had initial viewing of mattresses 2 weeks ago with a quote, and then came back to re-check the mattresses. Everything was explained carefully in terms of delivery, purchase and options available to buy. Now waiting on delivery, fingers crossed it's on time...
16 October 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful review! We are delighted to hear that you enjoyed a relaxed and informative experience with our team in-store. We hope your delivery goes smoothly and that you absolutely love your new mattress.
Team Bensons
Staff in store and at delivery were…
Staff in store and at delivery were great. Very helpful advice and service, very rapid delivery post purchase.
After a week of use, the new mattress seems ideal - just wish the "chemical" smell of it would dissipate faster (would have been 5 stars otherwise)
11 October 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided great service and that you're enjoying your new mattress. The initial smell should fade soon, but we appreciate your patience. If you have any further concerns, please reach out. We hope to earn that fifth star from you!
Perfect service from start to finish
We were spoken to immediately but not pestered. He listened to what we asked for & then gave good clear guidance, encouraged to try the beds. All costs were explained- nothing hidden. And all of this was done in a very friendly relaxed way - didn’t feel pressurised k
12 October 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful review Anne! We're thrilled to hear that you felt listened to and well-guided during your visit. Our goal is to provide a friendly and relaxed atmosphere, so it's great to know we achieved that. We appreciate your feedback and hope to see you again soon,
Megan | Customer Care Specialist
Knowledgeable and friendly service
We really appreciated the service we received from Shabaz at the Slough store. He was really helpful, patient, polite, considerate and knowledgeable. As a result we got exactly the bed we were looking for. We both thought he is a total asset to Bensons. Thank you so much, we are so glad we visited the store.
10 October 2026
Unprompted review
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that Shabaz provided you with such exceptional service and helped you find the perfect bed. We appreciate your kind words and look forward to welcoming you back to Bensons in the future,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience from ordering to delivery. Our team works hard to ensure a smooth process, and your satisfaction means the world to us. We look forward to serving you again soon,
Megan | Customer Care Specialist
Staff were very friendly especially…
Staff were very friendly especially Liliana. Not to pushy, plenty of help and knowledgeable
6 October 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your kind words! We're thrilled to hear that Liliana and our team provided you with friendly and knowledgeable service. We strive to create a welcoming environment and appreciate your feedback. We look forward to seeing you again soon!
Good service all around.
3 October 2026
Unprompted review
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our service. Our team works hard to provide the best experience possible, and your support means a lot to us. We look forward to serving you again soon!
George - customer services
George, the manager, was fantastic! So helpful, friendly and professional, with excellent customer service. He really went above and beyond. I would highly recommend this store, thank you, George!
26 September 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for the kind words! I was glad to be able to assist you in finding a great nights sleep. Sleep well :)
Smooth ordering experience, express delivery, phenomenal assembly team (thanks John Millard)
My King ottoman gas lift bed was delivered yesterday. The order process was effortless thanks to George the Slough branch manager - followed then by an exceptional service provided by the delivery and assembly team of John Millard and Ben!
John and Ben are 2 phenomenal ambassadors of Bensons for Beds! They were polite, courteous, friendly and professional from the moment of arrival. They first inspected the room to ensure the right space for the bed and took great care while building the bed to ensure it was perfectly done giving me great peace of mind knowing the Ottoman gas lift assembly was all done just right! John explained its features, max mattress weight and any other items to be aware of with the gas lift mechanism. I have previously been a Dreams customer and this was my first time ordering from Bensons. The delivery team shoulder a large share of responsibility for the customer experience and brand loyalty, as they are the ones coming into the home of the customer to ensure customer delight - and John and Ben did just that - thank you! I look forward to ordering again from Bensons if they continue with such a 10 star service!
The express delivery within 5 days was the cherry on the cake too!
24 September 2026
Unprompted review
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful review! We're thrilled to hear that George, John, and Ben provided you with such exceptional service. Our team takes pride in ensuring a great experience, and it's fantastic to know we met your expectations. We look forward to serving you again soon!
Ordered two beds two months ago and…
Ordered two beds two months ago and stipulated that delivery would require a smaller van as access via a track road. Unsuccessful delivery today as the van was brand new and claimed that the road was too narrow despite similar deliveries made over the last 7 years with same size vehicles. New delivery date in 4 weeks…..
22 September 2026
Unprompted review
Reply from Bensons For Beds - Slough Estate Retail Park
We appreciate you sharing your delivery experience. We understand your frustration with the unsuccessful delivery and the extended wait for a new date, especially given your prior arrangements.
We have since discussed this with you. Thank you for your patience. Your feedback will also be fedback internally.
Thank you,
Megan | Customer Care Specialist
Great service in the shop
Great service in the shop, delivery very efficient.
All staff respectful, friendly and knowledgeable
19 September 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and staff. Our team works hard to provide efficient delivery and knowledgeable assistance. We appreciate your support and look forward to serving you again!
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your kind words! We're thrilled to hear that our staff was helpful and that you are satisfied with the quality of our meters. Your support means a lot to us, and we look forward to serving you again soon!
Great experience purchasing a mattress.
Great experience purchasing a mattress.
knowledgable and helpful staff, no pressure to buy and staff very patient with our questions, we tried many mattresses and hopefully our purchase will be perfect for our needs.
Thank you Surg & George
14 September 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our knowledgeable and patient staff. We strive to make mattress shopping enjoyable and pressure-free. We hope your new mattress is perfect for you. Thanks for choosing us!
Excellent sales and delivery staff.
7 September 2026
Reply from Bensons For Beds - Slough Estate Retail Park
We are so pleased to hear that you found our sales and delivery staff to be excellent. We truly appreciate your kind words and positive feedback!
Team Bensons
Greeted welcome by Sarbjit
Greeted welcome by Sarbjit
Good knowledge and advise given and factual
Very thorough service and very helpful
Let’s hope the delivery process is as good
Thanks
3 September 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Thank you for your wonderful review! We're thrilled to hear that Sarbjit provided you with excellent service and advice. We appreciate your trust in us and are committed to ensuring a smooth delivery process. We look forward to serving you again soon!
Excellent customer service
I purchased a brand new mattress, ottoman base and headset over the bank holiday weekend. The sales staff (Shabaz) and the management team (George) were excellent. Both were very courteous and professional and helped me select the right bed and also offered me a very good deal. I would recommend Bensons for Beds-Slough to other customers!!!
31 August 2026
Unprompted review
Reply from Bensons For Beds - Slough Estate Retail Park
Hello Amrita,
Thanks for sharing your experience! 😊 We're so pleased our team could turn things around and help get your fabulous new bedside table home without the delivery cost becoming a nightmare. A big thank you for taking the time to contact us, and we're delighted that our Head Office team could help make it happen. Enjoy your stylish new bedside table, and we hope it takes pride of place for many years to come,
Megan | Customer Care Specialist🛏️✨
My overall experience with Benson4beds…
My overall experience with Benson4beds have been nothing less than excellent from the moment my order was placed to the time it was delivered.
28 August 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Hello,
Thank you for your wonderful review! 😊 We're thrilled to hear your experience with Bensons for Beds was excellent from the moment you placed your order right through to delivery. Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist
Delivery of bed was super efficient and…
Delivery of bed was super efficient and very communicative.
We are yet to use it as are moving house and had to place in storage until we purchase our new place but very excited to try it
28 August 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Hi Katie,
Thank you for your lovely feedback! 😊 We're delighted to hear that your bed delivery was super efficient and that our team kept you well informed throughout the process.
While it's a little longer before you get to enjoy your new bed, we're thrilled to know you're excited to try it once you're settled into your new home. We hope the move goes smoothly and that your new bed provides many years of comfort when the time comes. Thanks again for choosing Bensons for Beds, and best of luck with your house move,
Megan | Customer Care Specialist⭐
I was assisted by Keith who was very…
I was assisted by Keith who was very professional, helpful and patient.
I really liked the fact that unlike others I’ve met in other branches, he was not pushy. I ended up purchasing a very good mattress. Thank you.
25 August 2026
Reply from Bensons For Beds - Slough Estate Retail Park
Hello,
Thank you for your fantastic review! 😊 We're so pleased Keith made your experience a positive one with his professional, patient, and no-pressure approach. Congratulations on your new mattress, and thank you for choosing us. We hope it brings you many nights of great sleep,
Megan | Customer Care Specialist⭐
The sales advisor was very professional
The sales advisor was very professional. He did not pressure us into a sale, he just gave us our options and we chose a great bed. He was very pleasant to deal with. Clearly highly experienced.
21 August 2026
Unprompted review
Reply from Bensons For Beds - Slough Estate Retail Park
Hello Steve,
Thank you for your wonderful review! 😊 We're delighted to hear that our sales advisor provided such a professional and relaxed experience. It's fantastic to know that you felt no pressure, were given clear information about your options, and were able to choose a great bed that's right for you.
Wishing you many nights of perfect sleep ahead,
Megan | Customer Care Specialist
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