Very helpful staff, showed us arrange of matteress to test before buying one that was right for us
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We were served by a friendly and helpful Steve in the Solihull showroom. He pointed out the various mattresses available, but then left us alone to inspect them. He touched base with us a couple of... See more
Company replied
We were greeted by Jess who was very pleasant & helpful. She showed us to the bed we were interested in buying & left us to try the various mattresses out. There was no pressure to purchase, so while... See more
Company replied
On entering the store we were greeted in a friendly manner by the salesman, who encouraged us to look around and try out the mattresses. He did not hover around us whilst we looked but he was knowle... See more
Company details
About Bensons For Beds - Solihull495
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G3 Solihull Retail Park, B90 4LD, Solihull, West Midlands, United Kingdom
- 1217454529
4.6
Excellent
116 reviews
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New mattress
Very helpful staff, showed us arrange of matteress to test before buying one that was right for us
1 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service throughout
Excellent service throughout from knowledgeable and helpful sales staff to efficient, friendly delivery and assembly.
10 October 2026
Reply from Bensons For Beds - Solihull495
Thank you for your wonderful review Amanda! We're thrilled to hear that our team provided you with excellent service from start to finish. Your satisfaction is our top priority, and we appreciate your support. We look forward to seeing you again in the future,
Megan | Customer Care Specialist
Great service
Great customer service and care. Helpful staff, variety of beds and base , mattress. Relaxing atmosphere. Good prices. Delivery service and collection for recycling bed too.
20 September 2026
Reply from Bensons For Beds - Solihull495
Thank you for your wonderful review! We're so pleased to hear you experienced great customer service and found our staff helpful. It's fantastic that you appreciated the variety of beds and mattresses, the relaxing atmosphere, and our good prices. We're also glad our delivery and recycling service met your expectations.
Team Bensons
Very knowledgeable
Very knowledgeable, friendly, and accommodating staff. They listened carefully about our needs and were able to make good recommendations around the best options.
20 September 2026
Reply from Bensons For Beds - Solihull495
Thank you for your wonderful review! We're so pleased to hear that our staff were knowledgeable, friendly, and accommodating. We always strive to listen carefully to our customers' needs and provide the best recommendations.
Team Bensons
Reply from Bensons For Beds - Solihull495
We're so pleased to hear that our team was very helpful in all departments. We truly appreciate your kind words and positive feedback!
Team Bensons
Staff in store were very helpful and…
Staff in store were very helpful and friendly. It was followed up with confirmation email as advised.
20 August 2026
Reply from Bensons For Beds - Solihull495
Thank you for your kind words! We're thrilled to hear that our staff made your experience enjoyable and that you received the follow-up email. We appreciate your support and look forward to serving you again soon!
Reply from Bensons For Beds - Solihull495
Thank you for your kind words! We're thrilled to hear that Catherine provided you with excellent service at our Solihull store. We appreciate your feedback and look forward to welcoming you back soon!
Quick great delivery
Quick delivery, items placed in room where we wanted them. Helpful delivery team
7 August 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear about your quick delivery and that our team placed your items exactly where you wanted them. Thank you for highlighting our helpful delivery service!
Thank you for your positive review - Lauryn at Customer Care
Bought a new mattress from the Solihull…
Bought a new mattress from the Solihull store at the weekend. Can’t remember her name I believe she was the manger but really helpful and friendly, made the process super simple. Thank you!
26 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear you had such a positive experience at our Solihull store and found our team member to be really helpful and friendly. Making the process simple for you is exactly what we aim for! Thank you for your kind words.
Team Bensons
The staff were very welcoming
The staff were very welcoming. Kept our purchase within our price range. We felt that there was no pressure on us to buy that day. Definitely recommend Bensons for bed Shirley, West Midlands.
25 July 2026
Reply from Bensons For Beds - Solihull495
Thank you for your wonderful review! We're delighted to hear that our team made you feel welcome and comfortable throughout your visit. We really appreciate your recommendation and thank you for choosing us✨
Great service
Excellent experience from choosing our new mattress in the Solihull store to the efficient delivery and installation at our Devon holiday home. Helpful and courteous staff at both stages.
15 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear about your excellent experience, from choosing your mattress in the Solihull store to the efficient delivery and installation at your holiday home. It's wonderful that our staff were helpful and courteous throughout.
Team Bensons
We are very pleased with our new…
We are very pleased with our new mattress. The whole process from store to home was excellent. Very good communication about delivery and very efficient set up.
We would highly recommend Bensons and will definitely use them again.
10 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you're happy with your new mattress and that the entire process, from store to home, was excellent. It's wonderful to hear about the good communication and efficient setup. Thank you for your high recommendation!
Very good variety of mattresses
Very good variety of mattresses. Purchase coincided with a 25% off sale price. Easy administration and excellent delivery service and also easy disposal of existing mattress
6 July 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear you found a very good variety of mattresses and that your purchase coincided with a great sale! It's wonderful that the administration was easy and that you experienced excellent delivery service, including the disposal of your old mattress.
Team Bensons
We wanted to buy another Staples…
We wanted to buy another Staples mattress because our last one lasted 25 years and was very comfortable. Bensons was the only shop locally that stocked Staples beds and we were helped by Steve who was very knowledgeable.
13 June 2026
Reply from Bensons For Beds - Solihull495
We're so pleased to hear about your long-lasting mattress and that our team could assist you in finding another quality bed. We're glad you had a great experience!
Team Bensons
Good service
Good service. Good communication and the delivery men were very punctual and very polite and tidy building the new bed and taking the old one away. And the product is great too.
25 May 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you received good service and communication. We're glad our delivery team was punctual and polite, and that you love your new product!
Team Bensons
Knowledgeable team in the store
Knowledgeable team in the store. Delivery exactly as promised.
21 May 2026
Reply from Bensons For Beds - Solihull495
We're so pleased you found our team knowledgeable and delivery was as promised. Thank you!
Team Bensons - Jess
Customer service
The gentleman in the store was extremely helpful especially as I was looking for a specific mattress following a back injury.
23 April 2026
Reply from Bensons For Beds - Solihull495
Thank you for your feedback. We’re so pleased our team member was able to provide helpful advice and support while you were looking for a mattress to suit your back injury.
Wishing you all the best until next time,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Solihull495
Thank you for your feedback! We’re really pleased to hear our salesperson was informative and helpful — that’s exactly the support we aim to provide.
Thank you for your positive review - Lauryn at Customer Care 💜
Poor service/Mislead/No returns or exchange
Not worth thew hassle! Very difficult to change or return mattress if not up to standard/spec. Refuse to return and refund. Also charge to change the mattress. Their customer service assistant at store made it sound it was easy to change or return but left out the fact they charge to change and DO NOT allow returns!
8 April 2026
Unprompted review
Reply from Bensons For Beds - Solihull495
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced with changing the mattress and the related charges, These are outlined on our website, in the Bedtime reading booklet emailed with the order confirmation and in post delivery emails. We aim to ensure clarity regarding our policies and will review our communication to avoid misunderstandings.
Team Bensons
Purchased bed frame and mattress
I have recently purchased bed frame and mattress. I was greeted by friendly staff at the Solihull branch. My experience was good and I was satisfied with the quality of the mattress and bed frame as we had the same ones on display that I needed. Best time to buy any mattress and bed frame as Benson for beds are offering a good discount as well Blue light card which was helpful. Thanks to all the staff especially Oliva who served us. Very professional and polite and helpful.
24 March 2026
Reply from Bensons For Beds - Solihull495
Thank you so much for your detailed review! We’re delighted to hear you had a great experience at our Solihull branch and were happy with the quality of your bed frame and mattress. It’s also wonderful to know our discounts and Blue Light Card offer were helpful. A special thank you for mentioning Oliva—she’ll be thrilled to hear your kind words. Enjoy your new bed,
Megan | Customer Care Specialist💜
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