Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... See more
Company replied
Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... See more
Company replied
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... See more
Company replied
Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... See more
Company replied
From the moment we walked in we looked around before sales lady come to enquire if we needed help with being made to feel pressured. Also every question ( and there was plenty) was answered in an hon... See more
Company replied
Written by the company
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful gentleman in store. Also the delivery drivers were brilliant

Reply from Bensons For Beds - Speke

Reply from Bensons For Beds - Speke
Excellent service from Kelly, thank you! Very helpful in the purchase of a mattress.

Reply from Bensons For Beds - Speke
From 1st visit to order to delivery excellence service. Very helpful customer service at Speke.
Email sent to give delivery 2hr time slot. On day of delivery received a phone call to say they'd be about 1/2hr and they were. Assembled the bed in no time. Took all the rubbish away.
I bought a Tempur bed and it's so comfortable, moulds to the body.

Reply from Bensons For Beds - Speke
Excellent customer service in store from Dan who helped me choose the right mattress within my budget range.
Delivery was on time with prior notice given and carried out efficiently.

Reply from Bensons For Beds - Speke
I had been to several bed stores and found that the store manager in Bensons was extremely helpful. The service felt personal, in that he took into account what i was looking for, without my feeling pressured to buy. Overall excellent shopping experience

Reply from Bensons For Beds - Speke
The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in some tight spaces I had limited measurements for, Kelly reassured me if I needed to change anything, I could. It made planning much more smooth with multiple delivery dates to juggle. Really appreciate all the efforts the team went to with my order. Then there's the delivery duo Ryan and Kelvin, such respectful friendly men. They went above and beyond in the delivery and build. Thank you. Would highly recommend.

Reply from Bensons For Beds - Speke

Reply from Bensons For Beds - Speke
Great select of beds
Really helpful staff
No pressure to buy
Great experience

Reply from Bensons For Beds - Speke
Bought two mattresses from Bensons recently. The staff member (Kelly) was friendly, helpful and very knowledgeable. Nothing was too much trouble for her. Excellent service

Reply from Bensons For Beds - Speke
Very well looked after at besons for beds in speak 5 stars rating

Reply from Bensons For Beds - Speke
The staff were Ryan (driver) and Kelvin (driver’s assistant) both were quick, efficient and very courteous and friendly throughout

Reply from Bensons For Beds - Speke
Our sales assistant Phil was very patient with us. We we're afforded the time and space to browse, assess, be blunt, honest and critical whilst also boosting our confidence in our purchase.

Reply from Bensons For Beds - Speke
Paul was very knowledgeable about products and took the time to show us multiple options within our budget. Didn't feel too pushed into a sale

Reply from Bensons For Beds - Speke
Really helpful staff and wide range of products - Ian was super helpful

Reply from Bensons For Beds - Speke
Helpfulness of both staff from stepping into the shop was extremely appreciated regarding selection and prices.

Reply from Bensons For Beds - Speke
Very helpful staff, knowledgeable, provided options. Not pushy. Great experience.

Reply from Bensons For Beds - Speke
Great customer service, good awareness of the product been sold by the employee. Good environment.

Reply from Bensons For Beds - Speke
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.