It was her demonstration of kindness however it was her perfect demonstration of patient, warm human factor that stood out. Eg, I was feeling hot and she asked her colleague to reduce the temperatu... See more
Company replied
Location
Switch locationUnit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB
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See what reviewers are saying
Great customer service with Sanjay at Staples Corner He was patient and took real interest in what I required. Great service from beginning to end! Delivery team L and G friendly and provided an effi... See more
Company replied
Great costumer service. The gentleman that delivered my mattress wore gloves the entire time. We also had a small chat which I appreciated. What I also appreciated was that I could follow every step... See more
Company replied
Your member of staff Amit at Staples Corner London NW2 was very professional in his customer service, gave us good advice and supported us well. The delivery team of 3 were very professional too. Th... See more
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Company details
About Bensons For Beds - Staples Corner537
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, United Kingdom
- 2084386743
4.7
Excellent
301 reviews
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DON'T BUY AN IGEL BED ESPECIALLY FROM BENSONS FOR BEDS
I bought an igel bed from Bensons for Beds in Nov 24... it arrived in January 25. 1st 3 months it was great then it started to give me backache. They sent someone to see it a few months later and said that as it was only sagging 2cms they couldn't do anything about it - it had to be 3 cms before they would take action. i now have a back ache most of the time and have called them on several occasions to complain - they are not interested .... DO NOT BUY ANYTHING FROM THIS DISGUSTING COMPANY...... they are almost telling me I'm a liar .... go figure..... I will try one more time and if i can't sort this out i will probably end up having to buy a new mattress from a reputable outlet.... don't do the same as I did.... they are dispicable.
By the way the staff at Staples Corner were very nice but said there was nothing they could do to help me. The main office were just RUDE frankly. Do not buy anything from these people.
31 October 2025
Unprompted review
From the purchase of the bed to…
From the purchase of the bed to delivery I found the whole process very efficient and friendly.
25 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Demonstration of Courtesy in Sales!
It was her demonstration of kindness however it was her perfect demonstration of patient, warm
human factor that stood out. Eg, I was feeling hot and she asked her colleague to reduce the temperature 🌡 👌. God bless her in continuing to demonstrate these extremely and on point respect, courtesy, and her ability to show that all customers matters. 👏
18 October 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
Thank you so much for sharing this beautiful feedback! We are absolutely delighted to hear about the wonderful warmth, patience, and care you experienced during your visit. It is incredibly important to us that every customer feels comfortable and valued, and we are so glad that those thoughtful gestures made such a positive difference for you. Your kind words truly mean the world to us!
Team Bensons
Great customer service with All interacted staff!
Great customer service with Sanjay at Staples Corner He was patient and took real interest in what I required. Great service from beginning to end!
Delivery team L and G friendly and provided an efficient, informative and tidy service. Thank you all!
16 October 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
Thank you for your wonderful review! We're thrilled to hear that our store team member was patient and attentive to your needs, ensuring a great experience from start to finish. It is also fantastic to know that our delivery team provided an efficient, friendly, and tidy service. We truly appreciate your kind words and look forward to serving you again!
Team Bensons
The matress choice
The matress choice, selected by the team advisor for us looks to be exactly what we needed. On top, the delivery service was great too, as adversized.
6 October 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
Thank you for your wonderful review! We're thrilled to hear that our team helped you find the perfect mattress and that you enjoyed our delivery service. Your satisfaction is our priority, and we appreciate your support. We look forward to seeing you again,
Megan | Customer Care Specialist
Sanjay was very helpful and…
Sanjay was very helpful and knowledgeable about different mattresses. Helped us make the right decision, and was really lovely!
6 October 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind words! We're thrilled to hear that Sanjay provided you with excellent service and helped you find the perfect mattress. We appreciate your feedback and look forward to serving you again in the future!
Reply from Bensons For Beds - Staples Corner537
Thank you for your positive feedback! We're thrilled to hear that your delivery was on time and met your expectations. We strive to provide excellent service and appreciate your support. We look forward to serving you again soon!
Excellent all round experience
This is the second bed we have bought from Bensons and the service, delivery, setup, customer support and follow up has been outstanding, Would recommend.
13 September 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear that your second bed purchase from us has been such a positive experience! It's wonderful to know that our service, delivery, setup, customer support, and follow-up have all been outstanding. Thank you for your recommendation!
Team Bensons
Great costumer service
Great costumer service. The gentleman that delivered my mattress wore gloves the entire time. We also had a small chat which I appreciated.
What I also appreciated was that I could follow every step of my order until it got delivered.
The mattress is perfect too, it's heavier than the one I used to own, but it's also one of the most comfortable mattresses I ever slept on.
7 September 2026
Reply from Bensons For Beds - Staples Corner537
We're delighted to hear that you received great customer service and had such a positive delivery experience! It's wonderful to know that our delivery colleague's professionalism and friendly chat made a difference, and that the order tracking kept you informed every step of the way. Best of all, we're thrilled that you're loving your new mattress and finding it so comfortable. Thank you for sharing your fantastic feedback!
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind words! We're thrilled to hear that you found our service helpful and reassuring. Our team is dedicated to providing the best experience possible, and your feedback motivates us to keep going. We look forward to serving you again!
Professional staff…
Your member of staff Amit at Staples Corner London NW2 was very professional in his customer service, gave us good advice and supported us well.
The delivery team of 3 were very professional too. They took care specially on the stair case. The whole process of delivery was good.
30 August 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for your wonderful feedback! We're thrilled to hear that Amit and our delivery team provided you with excellent service. We take pride in our staff and their commitment to customer satisfaction. We appreciate your support and look forward to serving you again!
Guys at the store were so helpful
Guys at the store were so helpful - Jas and his colleague walked us through and explained everything clearly and everything went exactly to their timeline - we were updated throughout the whole process.
Delivery guys were excellent taking bed and matress to the bedroom upstairs
Overall an excellent experience start to finish - bed is superb
28 August 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for your fantastic review! We're thrilled to hear that Jas and the team provided such great service and that your delivery went smoothly. Your satisfaction is our priority, and we're glad you love your new bed. We look forward to serving you again!
Excellent service
It was easy to order my bed, it was delivered promptly with regular communications. The team dismantled and removed the existing bed with no fuss, and assembled the new bed professionally. The bed gave me my first good night’s sleep in years!
18 August 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're absolutely thrilled to hear how easy your ordering process was and that your new bed was delivered promptly! It's wonderful that our team handled the dismantling and assembly so professionally, and we're especially delighted to know you're finally getting a good night's sleep.
Team Bensons
Easy exchange and great customer…
Easy exchange and great customer service by Amit in Staples corner
10 August 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for your wonderful review! 😊 We're delighted to hear that Amit at our Staples Corner store provided great customer service and made your exchange process easy and hassle-free. It's fantastic to know you had such a positive experience. We'll be sure to pass on your kind words to Amit. Thank you for choosing us,
Megan | Customer Care Specialist
Purchasing in store was very easy
Purchasing in store was very easy, The staff were extremely knowledgeable & helpful in all matters.
The delivery team were also very accommodating and certainly didn’t mind taking my new bed & mattress upstairs including negotiating around a pretty large obstacle on the stairs.
Hats off to Benson for Beds.
8 August 2026
Reply from Bensons For Beds - Staples Corner537
Hello David,
Thank you for your fantastic review! 😊 We're delighted to hear that your in-store purchasing experience was so easy and that our team was able to provide knowledgeable and helpful advice throughout. Your "hats off to Benson for Beds" truly means a lot to us, and we'll be sure to share your kind words with both our store and delivery teams. Thank you for choosing us, and we hope you enjoy your new bed for many years to come,
Megan | Customer Care Specialist⭐
Excellent customer service by Fatima…
Excellent customer service by Fatima (the lady with scarf)
24 July 2026
Reply from Bensons For Beds - Staples Corner537
We are so pleased our team provided such excellent customer service! Thank you for your kind words and for sharing your positive experience with us.
The service provided by Sanjay was…
The service provided by Sanjay was excellent - very professional & informative on the options available to me. Very patient while I took time to decide. Thank You.
Hoping when delivered the products meet the standard set by Sanjay.
2 July 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased our team member provided excellent, professional, and informative service, showing great patience while you made your decision. We hope your products meet the high standard set!
Team Bensons
Very impressed
My bed arrived and was installed by the Benson team
I was very impressed in how quickly it took the 2 chaps to install my bed
I didn’t want the mattress to be opened as I haven’t moved in yet
I was left instructions off how to open the plastic when I’m ready to open up the mattress
Overall very satisfied, they took all the rubbish with them
27 June 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear that your bed arrived and was installed quickly by the team! It's great that they left you with instructions for the mattress and took all the rubbish with them. We appreciate you sharing your positive experience.
Team Bensons
Quality service from start to finish
Quality service from start to finish. Knowledgable staff and very impressed with the hard working friendly delivery guys
24 June 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're so pleased you received quality service from our knowledgeable staff and friendly delivery team. Thank you for your kind feedback!
Team Bensons
YAYyyyyyy!!! 🙌 It's all about 'RAJ'!!
In a nutshell 'RAJ'!!! Wonderful salesman. Knowledgable, personable, professional. We visited the Staples Corner store on Tue 26th May and was made to feel welcome and valued. I write this review on behalf of my uncle Raymond. We trusted Raj's recommendations and are so pleased with our purchases. He made the whole experience very enjoyable. Will defo recommend him and Bensons for Beds, Staples corner. Thank you Raj. My uncle Raymond and I will be back.
19 June 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear about your wonderful experience at our Staples Corner store! It's fantastic that our team member was knowledgeable, personable, and professional, making your visit enjoyable. We appreciate your trust in our recommendations and look forward to welcoming you back.
Team Bensons
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