I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... See more
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Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She m... See more
Company replied
So good to know approximate time of delivery. Delivery was totally trouble free with very friendly and pleasant drivers delivering. Bed base assembled quickly and any questions answered well. Excellen... See more
Company replied
Andrea from the Sunderland store was excellent! Gave us lots of helpful information, she was so lovely and patient with us, and we are so pleased with our choice of bed!
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #42 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Sunderland530
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, United Kingdom
- 1915656007
4.9
Excellent
614 reviews
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delivery today from Lee and Stew was…
delivery today from Lee and Stew was exceptionally good efficient quick thorough and very pleasant cant recommend them highly enough
13 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
"Thank you for your kind words! We're so glad that Lee and Stew provided exceptional delivery service for you. Their efficiency and thoroughness are what we strive for. We'll be sure to pass along your praise to them. Thank you for recommending us!"
Excellent service!
Andrea from the Sunderland store was excellent! Gave us lots of helpful information, she was so lovely and patient with us, and we are so pleased with our choice of bed!
12 August 2026
Unprompted review
Ottoman Bed
Darren gave us a clear demonstration and explanation of the products we were interested in. He was polite and professional.
9 August 2026
Reply from Bensons For Beds - Sunderland530
"Thank you for taking the time to share your experience, we are thrilled that Darren was able to provide exceptional service and knowledge. We appreciate your support and hope to see you again soon!" #HappyCustomers #QualityService
Great customer service
Great customer service from Darren, explained everything in detail. Pleasant and courteous while helping us to choose our goods.
9 August 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your review! We're so glad to hear that Darren provided excellent customer service and made your shopping experience enjoyable. We strive to make sure our customers are well taken care of. Thank you for choosing us!
Great salesman
11 August 2026
Reply from Bensons For Beds - Sunderland530
Thank you so much for your review! We are thrilled to hear about your experience with our salesman. Our team takes pride in providing exceptional customer service. We appreciate your support and hope to see you again soon!
Helpful advice without being pushy
Helpful advice without being pushy. Genuine interest in what suited us best with plenty of advice on the different mattresses.Very helpful lady .
10 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
Thank you for the kind words! We're thrilled to hear our team provided you with genuine and helpful advice for finding the perfect mattress. We truly value your satisfaction and are always happy to assist.
Brilliant service from start to finish.
From choosing the mattress in store to it being delivered everything went smoothly . Jo the lady who helped us was friendly professional and knowledgeable. The guys who delivered were on time , friendly and polite.
10 August 2026
The salesman Marc was very helpful
The salesman Marc was very helpful, mindful to my needs and made good suggestions to help with my purchase
7 August 2026
Benson for beds
Andrea the sales assistant was really helpful as I was not sure what I needed.The delivery was spot on time and Peter and Michael were excellent.so my experience with Benson was very good and I would recommend them to anyone.
14 July 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our sales assistant was really helpful in guiding you. It's wonderful that your delivery was on time and that our delivery team was excellent. We're delighted you had a very good experience and would recommend us!
Team Bensons
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear you received great service throughout your experience with us, from the sale all the way to delivery. Thank you for your wonderful feedback!
Team Bensons
I visited Benson for Beds at Roker in…
I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitable mattress for him / us across a range of prices. Jo was extremely friendly and helpful and gave us her experienced opinion. We came away to have a think and I went back today to purchase one of the mattresses Jo recommended after doing some online research about it. Thanks so much for your help Jo! I think we’d still be looking now without your help and recommendation!
4 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear about your positive experience at our Roker store! It's wonderful that our team member was able to help you find the perfect mattress to alleviate back pain. We're delighted that their experienced opinion and helpfulness made your decision easier.
Team Bensons
Great item
Great product,kept informed of the delivery time,helpful friendly delivery team, would recommend great customer service from start to finish
3 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that you had such a positive experience with us! It's wonderful to know that you were kept informed about your delivery and that our delivery team was helpful and friendly. We truly appreciate your kind words about our customer service from start to finish.
Team Bensons
We visited Bensons just to look and we…
We visited Bensons just to look and we received good advice so we returned a few days later with our measurements. We were looked after really well and everything was explained in detail. Big shout out to Joanne who was fab.
1 August 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your fantastic feedback! We're delighted to hear that you received good advice and were looked after so well during your visits. It's wonderful that everything was explained in detail, and we appreciate you highlighting Joanne for their excellent service. We're so pleased you had such a positive experience!
Team Bensons
The staff were very helpful and patient…
The staff were very helpful and patient in helping us choose a bed.
4 August 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our staff were very helpful and patient in assisting you with choosing your new bed! Thank you for your wonderful feedback.
Team Bensons
Jo was really approachable and…
Jo was really approachable and knowledgeble. Helped me get to get quickly to a couple of choices and gave us time to consider these without any pressure. Sorting out the admin was painless and quick, no hard selling. Upsold a couple fo relevant items based on our conversation which I would not have thought about.
2 August 2026
Unprompted review
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear that our team member was approachable and knowledgeable, helping you quickly find choices without any pressure. It's wonderful that the administrative process was painless and quick, and that relevant items were suggested based on your conversation.
Team Bensons
Reply from Bensons For Beds - Sunderland530
Thank you for your positive review!
Team Bensons
Very professional ,men were very…
Very professional ,men were very pleasant and cleaned everything up on completion.
31 July 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're delighted to hear that our team was professional and pleasant, and that they ensured everything was cleaned up to your satisfaction upon completion. We appreciate your kind words!
Team Bensons
Helpful staff …
Darren was very helpful explaining everything to me, I was looking for a mattress for my granddaughter and we were looking at the kids ones. His colleague was very good with my grandchildren while I was talking to Darren, keeping them occupied and allowing them to bounce on the display beds and chatting to them.
26 July 2026
Reply from Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're so pleased to hear that our team member was very helpful in explaining everything about the mattresses for your granddaughter. It's also fantastic that their colleague kept your grandchildren happily occupied. We hope your granddaughter loves her new mattress!
Team Bensons
When in shop we were treated well and…
When in shop we were treated well and the product was explained good, then when the bed & mattress were delivered the delivery guys were very good and quickly put everything in place.
Thanks for a great service.
Brian &Dorothy.
2 August 2026
Reply from Bensons For Beds - Sunderland530
We're so pleased to hear you were treated well in-shop and that the product explanation was good. It's wonderful that our delivery team was very good and quickly put everything in place. Thank you for your kind words!
Team Bensons
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