Both my wife and I went to the store in Cadle Fforestfach Swansea, we went several times before we made our purchase of 2 single Tempur mattresses we were helped on each occasion by an assistant cal... See more
Location
Switch locationUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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Helpful member of staff in the shop. updates on the progress of my order. Delivery on the correct date and within the stated time slot. Helpful and experienced delivery men who assembled the bed and t... See more
Company replied
Wish we'd gone to Bensons for beds first instead of wasting our time at other bed suppliers. The sales girl was not pushy and gave us plenty of time to browse around the shop before approaching us. We... See more
Company replied
Absolutely amazing staff - so helpful. They tried to get us the best deals and just made everything easy. They left us alone to look around in our own time and didn't attempt to influence us into... See more
Company replied
Company details
About Bensons For Beds - Swansea707
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, United Kingdom
- 1792796305
4.9
Excellent
320 reviews
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This was the first time I have used…
This was the first time I have used Benson for beds, from showroom to delivery the service was amazing.
30 July 2026
Reply from Bensons For Beds - Swansea707
Thank you for choosing Benson for beds! We are thrilled to hear that your first experience with us was amazing from start to finish. It was our pleasure to provide top-notch service to our valued customers like you. We hope to see you again soon!
An easier process than expected
We found the process of trying the beds and making a decision on which one to buy went very well. We had a great sales assistant Ailsa who was very knowledgeable and gave us good information to help us
22 July 2026
Reply from Bensons For Beds - Swansea707
Thank you for choosing our store for your bed purchase! We're so glad you had a positive experience with our sales assistant, Ailsa. It's our goal to provide knowledgeable and helpful service to all our customers. Enjoy your new bed!
Super friendly store team. Really professional and not pushy at all
Just a really chilled and relaxing environment. The staff were great - I think the lady’s name was Sarah? She was ever so friendly and very professional. Not pushy in the slightest. Would definitely reccomend.
25 July 2026
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! We're so glad to hear that you enjoyed our relaxed atmosphere and that Sarah made your experience even better. We strive to provide excellent service without being pushy. Thank you for recommending us!
Easiest choice I have made in a long…
Easiest choice I have made in a long time. Shannon was not pushy, just easy to talk to. The sale was handled
smoothly.
Thanks
24 July 2026
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! We pride ourselves on providing a stress-free buying experience. We're glad Shannon could assist you and we look forward to serving you again in the future.
Very pleased.
I was kept updated regarding the delivery date and time, ringing me to say they would be with me in 20 minutes - which they were. Men were very courteous and obliging.
21 July 2026
Unprompted review
Reply from Bensons For Beds - Swansea707
Thank you for taking the time to leave such a positive review! We strive to keep our customers informed and provide excellent service. We're thrilled to hear that our team was courteous and accommodating during your delivery. Your satisfaction is our top priority!
Reply from Bensons For Beds - Swansea707
Thank you for your positive feedback! We take pride in our knowledgeable team and are always happy to help. We appreciate your support! 😊
The staff were very friendly and helpful Shannon knew her stuff and put us at ease
The staff were very friendly and the lady that helped me her name was Shannon, she explained everything in detail, we thought about it for two days and then when back to buy , Shannon remembered me and the mattress we needed straight away x
7 July 2026
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! We are so happy to hear that Shannon provided exceptional service during your visit. Our team loves to go the extra mile for our customers and make sure you have a wonderful experience. We truly appreciate your business and look forward to seeing you again!
Reply from Bensons For Beds - Swansea707
Thank you for the kind words! We strive to provide outstanding service and timely delivery to all of our customers. Your satisfaction is our top priority. We appreciate your support!
I visited the Swansea Branch twice…
I visited the Swansea Branch twice while choosing a bed both experiences were really good, great advice given. The delivery process was great, 2 hr time slot given a while before delivery and emails keeping you updated and then a phone call prior to delivery.
Could not have received a better service😁
19 June 2026
Reply from Bensons For Beds - Swansea707
Thank you so much for your kind words! We are thrilled to hear that you had a great experience at our Swansea Branch and that our delivery process exceeded your expectations. We strive to provide the best service possible to all of our customers. Thank you for choosing us for your bed needs! 😁
lovely time in swansea shop the staff…
lovely time in swansea shop the staff are so helpful there is no pressure for a sale they let you look around on your own and if you want any help you only got to ask we have bought alot of items lately and we are very pleased on our purchase fantastic store and your staff bethan and ailsa are so wonderful thank you so much
14 June 2026
Reply from Bensons For Beds - Swansea707
Thank you so much for your kind words! We are thrilled to know that you had a lovely time in our Swansea shop and that our staff, especially Bethan and Ailsa, were able to provide such great customer service. We always strive to create a stress-free shopping experience and we are happy to hear that you have been satisfied with your purchases. See you again soon! #customerlove #happyshopping
Fairfield backcare
Shannon was very helpful in the showroom and the delivery guys were great.
Comfortable bed and easy to manoeuvre as well
18 June 2026
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! We're thrilled to hear that Shannon provided excellent service and our delivery team made the process a breeze. We're happy to hear you're enjoying your comfortable bed. Thank you for choosing our business.
Great service
Great customer service, delivered on time as requested and helped to carry package into the relevant room.
12 June 2026
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! We take pride in providing excellent customer service and ensuring timely deliveries. We're glad we could assist in getting your package to the right room. Thank you for choosing our business!
Excellent staff very knowledgeable and…
Excellent staff very knowledgeable and helpful
5 June 2026
Unprompted review
Reply from Bensons For Beds - Swansea707
Thank you for your kind words! We are thrilled to hear that our staff provided you with excellent service. We pride ourselves on our knowledgeable and helpful team. It was a pleasure serving you.
Complete Service Exceptional
From entering the store where the assistant was very helpful and knowledgeable to the delivery of my mattress and removal of old on. The whole experience was very very good.
The mattress is just right for me in comfort and support.
I can highly recommend Benson For Beds.
26 May 2026
Reply from Bensons For Beds - Swansea707
Thank you so much for taking the time to leave us this amazing review! We strive to make every customer experience exceptional and we're thrilled to hear that we achieved that with you. It's great to hear that your new mattress is giving you the comfort and support you need. We appreciate your support and hope to see you again soon at Benson For Beds!
Absolutely amazing staff
Absolutely amazing staff - so helpful. They tried to get us the best deals and just made everything easy.
They left us alone to look around in our own time and didn't attempt to influence us into buying anything we didn't want - but they were able to help with any questions we had. Then once we decided what we wanted, they made everything smooth and easy - including arranging the delivery and pick up of old mattress.
29 May 2026
Reply from Bensons For Beds - Swansea707
Thank you so much for your kind words! It's our pleasure to provide excellent service and help you find the perfect deal without any pressure. We're happy to hear that our staff was able to make your experience smooth and hassle-free. We appreciate your business and hope you enjoy your new mattress. Thank you for choosing us!
Gold Standard Service
Bethan in the Swansea store was helpful and knowledgeable, asking questions that I hadn't even thought of and helped me choose the right mattress for me. It was delivered on a blisteringly hot day by John King and his colleague, both of them were brilliant - I have to say that its not often that a company surpasses exception but my experience has been really good and wouldn't hesitate to recommend them
26 May 2026
Unprompted review
Reply from Bensons For Beds - Swansea707
Thank you for the glowing review! We are thrilled to hear that Bethan provided such exceptional service and that John and his colleague made your delivery a positive experience. We strive to exceed expectations and we are grateful for your recommendation. Thank you for choosing us!
Reply from Bensons For Beds - Swansea707
We appreciate your kind words! We are glad our team was able to assist you.
Team Bensons
Good allround service.
We had good advice and service at our local Bensons shop and the delivery was excellent. We were given a delivery time slot and were able to track its progress, then we were phoned 30 minutes before delivery. The delivery itself was seamless.
20 May 2026
Reply from Bensons For Beds - Swansea707
We're so glad to hear you received good advice and service at our shop. It's wonderful that your delivery was seamless and well-communicated. Thank you for your positive feedback!
Team Bensons
A very knowledgeable and helpful sales…
A very knowledgeable and helpful sales person. She spent a lot of time with us and gave us good advice. The delivery service was very good. We received a phone call about 20 minutes before delivery. Also the bed is fantastic.
13 April 2026
Reply from Bensons For Beds - Swansea707
We're delighted to hear our sales colleague was knowledgeable and helpful, providing good advice. It's great the delivery service was very good, and we're glad you love your new bed!
Team Bensons - Jess
Reply from Bensons For Beds - Swansea707
We're so glad our staff was helpful and went above and beyond. We appreciate your feedback!
Team Bensons - Jess
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