As a elderley couple we decided to purchase our new mattress from BENSON S! DAVID THE SALESMAN WAS EXCELLENT ,HE KNEWVHIS PRODUCTS VERY WELL.OUR DELIVERY DATE WAS EXCELLENT AS WAS THE PRICE.DELIVERY... See more
Company replied
Location
Switch locationUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
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See what reviewers are saying
We walked into the shop in telford and was immediately put at ease. No pushing for a sale just great advice and friendly helpful service. The matress that was sold to us is absolutely 💯 the best we h... See more
I had such an excellent experience choosing my new mattress, and I can’t thank Kerry enough for her help. She was incredibly knowledgeable, patient and genuinely interested in helping me find the... See more
Company replied
Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us th... See more
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Company details
About Bensons For Beds - Telford737
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, United Kingdom
- 1952216803
4.8
Excellent
384 reviews
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Good straight-forward service
We already knew what we wanted to purchace, so it was just a matter of cost and availability. The salesmam was helpful and didn't try to force a purchase.
I had already researched the product so was well aware off what I was buying and the salesman didnt try to over-sell it to us. So we were very happyĺ with the whole service provided in store. The discount offered was through the blue light scheme, which I have membership to. So we saved a decent amount of money.
5 June 2026
Reply from Bensons For Beds - Telford737
We're delighted to hear you had such a positive in-store experience! It's great that our colleague was helpful and that you found exactly what you needed without any pressure. We're also pleased the Blue Light scheme provided a good saving. Thank you for your feedback!
Team Bensons
Excellent Experience!
The whole process was super easy, from ordering and purchasing to delivery and installation. Everyone was very friendly, professional and communicative. I would 100% recommend.
28 May 2026
Unprompted review
Reply from Bensons For Beds - Telford737
We're so pleased to hear your entire experience, from ordering to installation, was super easy! It's wonderful that our team was friendly, professional, and communicative. Thank you for your recommendation!
Team Bensons
The store is easy to navigate the staff…
The store is easy to navigate the staff member was excellent
29 May 2026
Unprompted review
Reply from Bensons For Beds - Telford737
We're so pleased you found our store easy to navigate and our staff excellent. Thank you!
Team Bensons
This company has got to have one of the…
This company has got to have one of the worst customer services in the country.Dont be fooled on the website " contact us on the number given numerous times any day any time never answered within 30 minutes longest 47 minutes then it rings off.Faulty bed £3.500 not interested fobbed off. Will raise a " ticket " which quote goes in a pot then someone will contact you.(Dont pay cash) once theyve got the money just sit back no urgency.No issues with actual shop just nothing there when there's a problem. IN FACT KERRY & JULIA AT THE TELFORD SHOP HAVE GONE ABOVE AND BEYOND THEIR ROLES AND HOPEFULLY BYPASSING THESE EXCUSES OF CUSTOMER SERVICE BY TAKING THE MISSING PARTS ETC FROM A BED IN STORE AND AS A RESULT WE WILL NOT BE GIVING THE BED BACK DESPITE TRADING STANDARDS INFORMING US WE ARE WELL WITHIN OUR RIGHTS.TAKE NOTE CUSTOMER SERVICES SOMETIMES THINKING OUTSIDE THE BOX AND LISTENING TO CUSTOMERS ON THE ODD OCCASION YOU CAN RETAIN CUSTOM.
WE ARE NOT INTERESTED IN CREATING" TICKETS" AS YOU CALL THEM .
29 May 2026
Unprompted review
Reply from Bensons For Beds - Telford737
We’re very sorry to hear about your experience and the frustration this caused — it’s certainly not the level of service we strive to provide. We have since contacted you to put a resolution in place. Your feedback regarding our customer service processes has been noted, and we will take this on board as we continue working to improve our service.
Reply from Bensons For Beds - Telford737
We're so glad you had a brilliant experience with our customer service. We appreciate your kind words.
Team Bensons
Great Service from first entering the…
Great Service from first entering the store to the follow up emails and the delivery and installation 10/10
23 May 2026
Reply from Bensons For Beds - Telford737
We're so glad to hear you had such a positive experience from start to finish. We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Telford737
We're glad to hear about our good communication. Thank you for your positive feedback!
Team Bensons - Jess
First class service
From making the purchase to the delivery I was kept informed and updated on the progress of my order. Every member of the Benson team I came into contact with was a credit to the Organisation.
9 May 2026
Reply from Bensons For Beds - Telford737
We're happy to hear you were well-informed about your order's progress. It’s wonderful to know that every team member you encountered reflected positively on our organization. Thank you!
Team Bensons
Prompt attention.
Prompt attention.
We weren’t under pressure to buy. Julia took time with us to help us make the right choice.
7 May 2026
Reply from Bensons For Beds - Telford737
We're happy to hear that you received prompt attention and that our team helped you make the right choice without pressure. Thank you for your feedback!
Team Bensons
David was a great sales person
David was a great sales person. Felt really comfortable and supported, just like the mattress he sold to us 😜
6 May 2026
Reply from Bensons For Beds - Telford737
We're so happy you felt comfortable and supported during your purchase! It's great to know the salesperson provided excellent service and you love your new mattress.
Team Bensons
The people at the shop explad…
The people at the shop explained everything to use and pointed us to the best bed for us.the service was excellent the delivery men stue and Lee were excellent and explained how to use the mattress.
6 April 2026
Reply from Bensons For Beds - Telford737
Thank you! 😊 We’re so glad our shop team could explain everything clearly and help you find the perfect bed. Huge thanks to Stu and Lee for delivering great service too — we’ll be sure to pass on your kind words. Enjoy your super‑comfortable mattress,
Megan | Customer Care Specialist🛏️✨
Thank you Kerry, you were a great help.
Kerry at the Telford branch provided well-informed and friendly advice in our selection of a new mattress, giving us plenty of time to compare all the various options.
15 April 2026
Unprompted review
Reply from Bensons For Beds - Telford737
Thank you for your lovely feedback! We’re delighted Kerry at our Telford branch provided friendly, well‑informed advice and gave you plenty of time to compare the options.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan | Customer Care Specialist💤
Reply from Bensons For Beds - Telford737
Susan Summerfield,
We appreciate your feedback and are so glad you received excellent assistance and advice. Thanks for sharing your positive experience!
Team Bensons - Jessica
Knowledgeable salesperson and no…
Knowledgeable salesperson and no pressure sale- Julie. Good price and even better knowing they accept blue light discount (!)
1 April 2026
Reply from Bensons For Beds - Telford737
Thank you for the great feedback! We’re so pleased to hear Julie provided knowledgeable, no‑pressure service and that you felt you got a good price. We’re also glad the Blue Light discount made it even better! We’ll be sure to pass your kind words on to Julie,
Megan | Customer Care Specialist💜
Sales person extremely helpful and…
Sales person extremely helpful and polite and delivery came exactly on time. Delivery men very helpful and polite too.
2 April 2026
Reply from Bensons For Beds - Telford737
We appreciate your fantastic feedback! It's great to know our salesperson was helpful and courteous, and your delivery arrived promptly. We're also happy the delivery team was polite!
Great service
Great service from beginning to end
Staff polite and helpful.
The delivery was as planned and the staff carried out the job very efficiently
Would definitely purchase from them in the future
3 April 2026
Reply from Bensons For Beds - Telford737
Thank you for your kind words! 😊 We’re delighted to hear you had great service from beginning to end, with polite, helpful staff and an efficient delivery just as planned. We really appreciate your support and look forward to helping you again in the future,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Telford737
Thank you! We’re so glad to hear our staff member was very helpful — we really appreciate your feedback,
Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Would definitely recommend Benson for beds. Thank you ❤️
22 March 2026
Reply from Bensons For Beds - Telford737
Thanks for the amazing review Andrea! We’re so glad everything was smooth from start to finish — and we really appreciate the recommendation. Enjoy your new bed,
Megan at Customer Care🌟
It went smooth throughout the…
It went smooth throughout the transaction to the delivery. Benson for beds kept in contact and gave us options for delivery date. They even offered us earlier delivery near the time. The wardrobes are absolutely beautiful and made from high quality materials. The delivery drivers also installed the wardrobes. They were very polite and respectful to our property. We had an excellent experience throughout. Well done Benson for Beds and all their wonderful staff
18 March 2026
Reply from Bensons For Beds - Telford737
Thank you so much for your wonderful review! We’re delighted to hear everything went smoothly from the moment you placed your order right through to delivery. It’s great to know you were kept well informed, offered flexible delivery options, and even an earlier slot closer to the time.
We’re so pleased you had an excellent experience throughout. Thank you for taking the time to share your feedback,
Megan at Customer Care! 😊✨
Bensons should put some effort into getting their order and delivery right…
Bensons should put some effort into getting its order & delivery system into fit for purpose! How can you send out a delivery vehicle with half the items missing. After waiting for 6 weeks from order only to have one mattress go to one warehouse and the second to another. Then another 3 week delay for a second delivery and inconvenience. We are still waiting for one item to be delivered off the order.
17 March 2026
Unprompted review
Reply from Bensons For Beds - Telford737
Thank you for your feedback — I’m really sorry to hear about the delays and the issues with items being sent to different warehouses. This definitely isn’t the level of service we aim to provide, and I completely understand how frustrating this has been, especially after such a long wait.
To look into this properly and make sure we can get your remaining item sorted as quickly as possible, could you please send us your order details? Once we have that, we can contact you directly and investigate what has happened.
Thank you, and we appreciate your patience while we get this resolved,
Megan at Customer Care
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