Excellent customer service in the Truro branch from staff member Kevin. He was very quick to offer us assistance. He offered for us to use the machine to find out the right option for a mattress for u... See more
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Kevin was very helpful. Gave us the help we needed without putting us under pressure allowed us all the time we needed to test the various mattresses without any pressure to buy. Would highly recomm... See more
Guided in our purchase in a very professional way,without any pressure to buy,but with a great deal of help in finding the best bed for us from Dani.
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
Company replied
Company details
About Bensons For Beds - Truro382
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, United Kingdom
- 1872320236
4.8
Excellent
540 reviews
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Great customer service and knowledge
Great customer service both in my local store in Truro, and over the phone. Very helpful and professional and very knowledgeable. Great experience in Truro store
3 July 2025
Reply from Bensons For Beds - Truro382
Thank you for sharing your positive experience with us! We strive to provide exceptional customer service both in-store and over the phone, and we are delighted to hear that you found our team in Truro to be helpful, professional, and knowledgeable. We are glad to have made your visit to our Truro store a great one, Megan at Customer Care
Good customer service on both occasions…
Good customer service on both occasions I went in the store
3 July 2025
Reply from Bensons For Beds - Truro382
Thank you for your kind words! We strive to provide exceptional customer service every day. We're glad to hear we were able to meet your expectations on both occasions. We look forward to seeing you again in the future,
Megan at Customer Care
Reply from Bensons For Beds - Truro382
Thank you so much for your kind words! We always strive to provide excellent service for all our valued customers. It means a lot to us that you had a positive experience. We look forward to seeing you again in the future, Megan at Customer Care
The staff were really friendly and not…
The staff were really friendly and not pushy. Mike greeted us and then said he was available for any questions. We then asked him to explain the mattress experience to help you choose the most suitable mattress for us.
Having done that we then looked at the two that best suited us and went ahead with a purchase.
Mike was most helpful and very knowledgeable.
29 June 2025
Unprompted review
Reply from Bensons For Beds - Truro382
Thank you for choosing us for your mattress needs! We are thrilled to hear that our staff, especially Mike, were able to provide such a positive and informative experience for you. We appreciate your business and are always here to help with any future questions or needs. Sweet dreams on your new mattress! Take care, Megan at Customer Care
Really helpful staff
Really helpful staff, and on deciding what I wanted, made the experience a pleasure.
26 June 2025
Reply from Bensons For Beds - Truro382
We appreciate your positive feedback! We are so glad our helpful staff made your experience a pleasure. Take care, Megan at Customer Care
The sales person was extremely helpful
The sales person was extremely helpful. Excellent service.
26 June 2025
Reply from Bensons For Beds - Truro382
We appreciate you taking the time to share your experience. We're happy to hear that our sales team provided excellent support! Take care, Megan at Customer Care
Your bed has to last so you need to get it right
Buying a new bed can be quite stressful as you can be unsure of what to buy. It takes time trying suggested beds, what you are looking for but the staff were very helpful. Not pushy or rushing to get a decision. We made more than one visit to the store. Hopefully we have made the right choice. Again staff were very good.
20 June 2025
Reply from Bensons For Beds - Truro382
We appreciate you taking the time to share your experience Roger. We're glad to hear that our team was helpful during the bed selection process and provided a no-pressure environment. We hope you enjoy your new bed, Megan at Customer Care.
What's not to like
Excellent range of products and helpful, knowledgable staff who advised but did not pressure us.
22 June 2025
Unprompted review
Reply from Bensons For Beds - Truro382
We appreciate your positive feedback! We're happy to hear our staff were helpful and knowledgeable without being pushy, and that you liked our product range. Take care, Megan at Customer Care.
Fabulous Service
Absolutely brilliant service at Bensons for Beds. The staff were knowledgeable and able to give us advice and help in choosing the correct mattress to fit our needs
20 June 2025
Unprompted review
Reply from Bensons For Beds - Truro382
We're delighted to hear you received brilliant service Rachel! It's great to know our team's knowledge and advice helped you choose the perfect mattress to meet your needs. Take care, Megan at Customer Care.
Reply from Bensons For Beds - Truro382
We appreciate your feedback! We are happy to hear that you found our customer interaction and service friendly and efficient.
Take care, Megan at Customer Care
Top service
15 June 2025
Reply from Bensons For Beds - Truro382
Thank you so much for your 5 star review Stephen! This means the world to us. Take care, Megan at Customer Care
Truro branch visited
Truro branch visited. Very helpful and knowledgeable staff. Was very patient with us and did not give us the hard sell. Helped us make our own choice.
12 June 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that our Truro branch staff were helpful and knowledgeable! It's great to know they were patient and supported your decision-making process. Thanks for your positive feedback, Megan at Customer Care
Professional and friendly sales team…
Professional and friendly sales team who listened to our requirements, offered options available and gave details of features and benefits. Helpful, unpressured and consultative. Jamie was a great representative for the company
2 June 2025
Reply from Bensons For Beds - Truro382
We appreciate you sharing your experience with us. We're happy to hear that our sales team was professional, friendly, and attentive to your needs. It's great to know that they provided helpful options and details in a consultative manner. Take care, Megan at Customer Care
Two new mattresses, a brilliant assistant, a brilliant experience e wanted two new mattresses
We wanted two new mattresses. It took us a long time trying out the different choices. The assistant was very knowledgeable and patient...and fun!
5 June 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that you found the perfect mattresses! We appreciate your positive feedback regarding our assistant's knowledge, patience, and fun personality. Thanks for sharing, Megan at Customer Care
Friendly service
Friendly service ! Good explanation of product ! No sales force ! Good price £
30 May 2025
Reply from Bensons For Beds - Truro382
We're happy you found our service friendly and our product explanations helpful! We appreciate your feedback regarding our pricing approach. We hope you love your new order Paul, Megan at Customer Care
The salesman Gavin was very helpful,we…
The salesman Gavin was very helpful,we knew what we wanted and he showed us various mattresses to go with the bed frame we had chosen.
5 June 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that our team helped you find the perfect mattress to complement your bed frame. We appreciate you sharing your positive experience with us, Megan at Customer care
Reply from Bensons For Beds - Truro382
We appreciate your kind words! Our team is dedicated to providing excellent, efficient, and helpful service. We value your support! Take care, Megan at Customer care
Reply from Bensons For Beds - Truro382
We're happy you had an easy buying experience. We appreciate your positive feedback regarding our team. Take care, Megan at Customer Care
It was our second visit to Bensons and…
It was our second visit to Bensons and we weren't disappointed. The customer service person was helpful without being over powering. There was a good selection of mattresses for us to try at various prices and we were able to select a mattress which suited our needs and in our price range. The customer services chap was very helpful and talked us through the purchase and sorted out the delivery date to suit us.
We would highly recommend Bensons to anyone looking for a new mattress
27 May 2025
Reply from Bensons For Beds - Truro382
We're happy to hear that you had a positive experience during your second visit! It's great to know our team member was helpful in finding a mattress that suited your needs and price range, and that the delivery was arranged to your convenience. We appreciate your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Truro382
We appreciate you noting the assistant's helpfulness. We're glad you had a positive experience! Take care, Megan at Customer Care
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