Georgina, was very helpful and proffessional with trying to help me choose a mattress. I told her what i thought I wanted and then we explored different options. Everything went smoothly from choos... See more
Company replied
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Georgina at the Warrington store was absolutely fantastic. She was so knowledgeable, kind, helpful and genuinely wanted to help us find a more suitable mattress. She took time with us to really explai... See more
Company replied
Fantastic customer service in store, no hard sell. Stress free delivery, within a reasonable time and polite delivery and assembly team. Very comfortable nights sleep in our new and lovely quality b... See more
Company replied
Expert advice, they gave us the best deal available, and the delivery was at the correct time . The product is exactly right for our needs
Company details
About Bensons For Beds - Warrington Winwick Road321
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 280 Winwick Road, WA2 8HJ, Warrington, Cheshire, United Kingdom
- 1925572319
4.8
Excellent
488 reviews
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Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your feedback! We're so glad to hear you received great service and that our communication was excellent from beginning to end.
Take care,
Megan at Customer Care
Excellent Customer Service from Gary
Excellent Customer Service from Gary
Very knowledgeable, helpful, kind and caring towards my Mum who is elderly.
9 October 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that our service was so helpful. We appreciate you taking the time to share your positive experience with us; it means a lot to us.
Sleep well,
Megan at Customer Care⭐
quick efficient service.
quick efficient service.. friendly staff Sarah who gave good advice
1 October 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your kind words! We’re glad Sarah and our team provided quick, efficient, and friendly service with helpful advice.
Best Wishes,
Megan
Bensons for Beds Customer Care
Excellent customer service
The customer service I received from Linda at Bensons Beds was excellent.
The shop had a lovely atmosphere and the two other members of staff who were working alongside Linda on the day I ordered my beds, all seemed to get on really well as part of a good team.
27 September 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Now that’s what we like to hear—great vibes and even better service. Thank you so much for leaving this amazing review for us.
Take care,
Megan at Customer Care
Great service great sales assistant…
Great service great sales assistant very helpful
26 September 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate you sharing that you received great service and that our sales assistant was very helpful. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your kind words! We are so happy you enjoyed our service and experience. Thank you for your support; it means a lot to us.
Thank you,
Lauryn at Customer Care.
Great reception by knowledgeable staff…
Great reception by knowledgeable staff who took time to explain every option
17 September 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate you sharing your experience. We are happy to hear that our knowledgeable staff took the time to explain every option to you!
Thank you,
Lauryn at Customer Care.
The assistant Steve was very…
The assistant Steve was very knowledgeable and helpful. Would highly recommend Bensons.
9 September 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're thrilled that our assistant Steve provided you with top-notch knowledge and support at Bensons! Thank you for the recommendation. We look forward to serving you again soon. 😀 #CustomerSatisfaction
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your feedback and are so glad our staff was friendly, helpful, and didn't pressure you. Thank you so much for choosing us!
Take care,
Megan at Customer Care
Just looking
Went in purely to see what was on the market. Came out having bought a Tempur mattress and complete divan.
After Linda showed us around all that was available and explained about the differences, there was no point in shopping around.
27 August 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you found exactly what you needed! It's great to know that the information provided helped you make a decision without further shopping around. Thanks for your feedback, Megan at Customer Care
Gary - excellent service
Gary was helpful, courteous and knowledgeable, without being at all pushy. He was engaging with all family members.
27 August 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy that you found our team member helpful, courteous, and knowledgeable. We appreciate you mentioning their engaging approach with your family. Thanks for your feedback, Megan at Customer Care
Team so knowledgeable
Gary was so knowledgeable in store, he gave us room and time to think and try quite a few of the beds and pillows in the showroom. We found the whole experience so pleasant and easy!
25 August 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you found someone knowledgeable and that you felt comfortable during your visit. We appreciate you taking the time to share your positive experience!
Take care, Megan at Customer Care
We received excellent service from…
We received excellent service from Andy, the Store Manager. There was no hard selling at all, just plenty of helpful advice from the moment we walked in. Once we had made our choice, the process was smooth and straightforward, with everything clearly explained — including the available extras — again with no pressure to buy.
24 August 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear about the excellent service you received. It's great to know that you found the advice helpful and the process smooth. We appreciate your positive feedback regarding the clear explanations.
I am very unhappy with the delivery…
I am very unhappy with the delivery service as they have caused damage to the ceiling above the stairs by ramming the mattress against it. There is a crack from where they pushed the mattress against it. I want to be compensated for the damage that has been caused.
14 August 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We regret to learn about the damage to your ceiling during the mattress delivery. We can confirm that we have since resolved this for you.
Thank you for your patience,
Megan at Customer Care
What I thought was not a bad 1st time…
What I thought was not a bad 1st time buying experience in store with Bensons for Beds , Winwick has turned out to be a nightmare ! Be aware if you have a complaint and you buy from store, their customer service has nothing to do with it and only the store can help. Crazy for a big company like Bensons! Even worse when the store staff claim they don’t make mistakes in any orders they do. I’m the customer, I wouldn’t complain if there wasn’t an issue. It’s been a total nightmare the whole process and I’ve been told it’s a 48 hour call back to speak with a team leader, crazy!
23 July 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're sorry to hear about the issues you've experienced with your order. Due to no order details being attached, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Megan at Bensons for Beds Care Team.
Brilliant company from the showroom…
Brilliant company from the showroom staff in Warrington to the admin staff keeping me updated every step of the way to the brilliant delivery lads . The Company is one of the best in the north west, would highly recommend to anyone wanting a bed and accessories
29 July 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your kind words! We are so glad to hear you had a positive experience with our team. Our goal is to provide top-notch service from start to finish and we are thrilled to have met your expectations. Thank you for choosing us and for recommending us to others. Sweet dreams on your new bed and accessories! Megan at Customer Care😊🛏️
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your positive review! Our goal is always to provide exceptional service to our customers. We are thrilled to hear that we were able to meet your expectations. Your satisfaction is important to us. Thank you for choosing us, Megan at Customer Care
Yes Andy the store manager very helpful.
22 July 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your kind words! We are glad to hear that Andy was able to provide helpful service. We will be sure to pass along your compliments to him. We hope to see you again soon, Megan at Customer Care
Sarah was very attentive and listened…
Sarah was very attentive and listened to our needs and advised us
19 July 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for sharing your positive experience with Sarah! We're thrilled to hear she provided attentive and helpful service to meet your needs. Our team is dedicated to ensuring every customer is satisfied. Thank you for choosing our business, Megan at Customer Care
Tv bed Andrew was very patient with us from…
Andrew was very patient with us from start to finish. He went above & beyond explaining the difference between the mattresses & tv beds. We weren’t sure which bed to go for but He let us take our time & we were absolutely thrilled with our decision & purchase. Highly recommend this wonderful store!
4 July 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you so much for your kind words! It was a pleasure helping you find the perfect bed. We truly appreciate your recommendation and hope you enjoy your purchase. Thank you for choosing our store, Megan at Customer Care
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