Caitlin at the Waterlooville branch worked tirelessly and patiently to help me find solutions to a complex set of bed requirements. Caitlin’s manager was also very helpful and supportive.
Company replied
Location
Switch locationUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience at Bensons for Beds. Hasan was extremely friendly, patient and helpful. He took the time to explain in detail the benefits and features of the products we chose, without... See more
Company replied
I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferre... See more
Company replied
Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... See more
Company replied
Company details
About Bensons For Beds - Waterlooville743
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, United Kingdom
- 2392262746
4.6
Excellent
410 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were great very efficient
Staff were great very efficient. Delivery drivers were on time and they also assembled our bed and did this with speed and efficiency. All round great service.
21 November 2025
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that our staff were efficient and that the delivery team assembled your bed quickly. We appreciate your feedback on the great service you received,
- Megan at Customer Care
Really helpful staff.
Really helpful staff that put no pressure on for a sale. Let you take your time and were able to answer any queries.
19 November 2025
Reply from Bensons For Beds - Waterlooville743
We’re so happy to hear our team gave you plenty of time and answered all your questions without any pressure! Creating a relaxed and helpful experience is exactly what we aim for. 💜
Thank you for your positive review – Lauryn at Customer Care
High standard of service and resolved…
High standard of service and resolved any issues efficiently
12 November 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We appreciate your feedback and are happy we provided a high standard of service and resolved issues efficiently for you.
Come back and visit us anytime!
Megan at Customer Care
The experience we received at this store was brilliant
The experience we received at this branch was absolutely amazing, the staff wre very friendly and helpful but not pushy
8 November 2025
Reply from Bensons For Beds - Waterlooville743
We appreciate you sharing your amazing experience! We're so glad to hear that our team was friendly and helpful without being pushy. Thanks for the positive feedback,
Megan at Customer Care
the salesperson Rachel was excellent!
The sales lady, Rachel, was very knowledgeable and understood our requirements very well. She checked that we didn't have any medical issues that could be a factor before proceeding to advise us.
25 October 2025
Reply from Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience. It's great to hear that our team member was knowledgeable and understood your needs, ensuring any relevant medical factors were considered before providing advice. We appreciate your feedback,
Megan at Bensons for Beds
Really helpful and friendly staff
Really helpful and friendly staff, helped us find exactly what we were looking for.
18 October 2025
Reply from Bensons For Beds - Waterlooville743
We're so happy to hear our friendly staff was helpful and found exactly what you needed. We appreciate your positive feedback.
Tell a friend—we’d love to help them too!
Megan at Customer Care😊
King size bed purchase.
Overall very happy with the service and Kingsize bed we ordered. We also had an ottoman storage box which did unfortunately not meet our expectations. This was however not a problem to return to Bensons who's customer services were very good and prompt in responding.
18 June 2025
Reply from Bensons For Beds - Waterlooville743
Thank you for your review! We're so pleased you're happy with your King size bed and the overall service. We're sorry the ottoman storage box didn’t meet expectations, but glad to hear our customer service team was able to assist promptly with the return. We appreciate your feedback and hope you enjoy your new bed, Megan at Customer Care
Andy at Waterlooville was extremely…
Andy at Waterlooville was extremely helpful, knowledgeable and patient. He gave great customer service.
27 September 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your positive experience! We're happy to hear that our team member was helpful, knowledgeable, and patient.
Thank you for your review – Lauryn at Customer Care 💜
Knowledgeable
Knowledgeable about the type of mattress that suits my medical condition
7 October 2025
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that our expertise helped you find a mattress suited to your needs. Thank you for your positive feedback and time, Megan at Customer Care
No need to shop anywhere else..
We saw a young lady who pointed us in the right direction. We checked out mattresses for an adjustable bed, as my father is in hospital, and we're hoping that he will be coming home soon. We saw Charles - WHAT AN AMAZING YOUNG MAN. SO HELPFUL. He called other stores to check for availability, advised us on the best style of mattress, as we didn't want to wait a whole month before getting it.
What a star 🌟 and I hope a very valued member of your team.
We ended up ordering a mattress which will be delivered later next week.
DEFINATELY recommend Bensons for beds at Waterlooville.
3 October 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Thank you for sharing your experience! We’re so pleased Charles could assist you so effectively during a challenging time. He truly is a star, and we’ll make sure he knows how much you appreciate him. We hope your father has a smooth recovery and enjoy the new mattress!
Take care,
Megan at Customer Care
Worst Place to buy: Staff push to make sales but not eager to help customers
I would leave zero star review if possible.
Formal complaint is ongoing.
I purchased a Tempur mattress that turned out to be extremely uncomfortable from the very first night and clearly not fit for purpose. When I raised this, I was told to keep using it for several more nights, only to then be hit with unfair charges of 20% for a refund or 10% for an exchange.
The customer service I received was dismissive and unhelpful. I was given contradictory and misleading information at multiple stages, and when I challenged this, I was treated with disrespect rather than support. Instead of acknowledging their mistakes, staff repeatedly tried to shift the blame onto me.
What should have been a positive purchase has turned into a stressful and costly experience. The policies feel exploitative, the communication is misleading, and the overall service is unprofessional.
3 October 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We’re truly sorry to hear that your experience hasn’t met expectations. We always aim to support our customers fairly and transparently, and it’s disappointing to hear you feel let down. As your formal complaint is ongoing, our team will ensure it’s fully reviewed and addressed through the correct process.
Thank you,
Megan at Customer Care
Lovely young lady showed me around…
Lovely young lady showed me around helped me look for what would be best bed to choose from.excellent advice.
Waterlooville store
24 September 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you received excellent advice during your visit to our Waterlooville store. We appreciate you taking the time to share your positive experience.
Thank you,
Lauryn at Customer Care
iGel Nano Tec 3000i mattress
David was very helpful when we came to the store. Im delighted to say my new mattress is probably the most comfortable I've slept on. Not quite a week yet but good from the start. A medium firm, so it's supportive but also soft enough at the same time. Extremely comfortable for my back problems. Love it! Early days re the temperature control....
Thank you David!
22 August 2025
Reply from Bensons For Beds - Waterlooville743
We're delighted to hear that you're finding your new mattress so comfortable and supportive, especially with your back problems. It's great to know that our team member was helpful during your visit. Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Waterlooville743
We are happy to hear that you received great customer service from beginning to end. We appreciate your positive feedback and support.
Thank you,
Lauryn at Customer Care.
The people are great
The older Gentleman was very supportive and the young lady was excellent on our first visit
The manager helped us select the right
Bed for us , he was very informative, polite and professional, the process was simple and fast
However the delivery team were
Amazing
Don’t waste your time going to anyone else
Joe Meechan
13 September 2025
Reply from Bensons For Beds - Waterlooville743
Thank you so much for choosing our store, Joe! We're beyond thrilled to hear about your positive experience with our team. We strive to provide top-notch service to our customers and we're delighted that you found our staff to be supportive, excellent, and informative. We are so grateful for your business and can't wait to provide you with more hassle-free shopping experiences. Thank you for your kind words and recommendation.
First class from start to finish 👍
From start to finish the whole experience with Bensons (Waterlooville) was a pleasure. Charles helped us with the purchase and was knowledgeable, and very helpful with his suggestions and points. Then after that we were kept up to date on our order, and delivery slot, which again was great. Also the delivery and installation was first class, both Sam & Callum were great, friendly and careful, and really nice guys. Thanks Bensons, you now have a loyal customer .
24 August 2025
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you had a great experience at our Waterlooville location. It's wonderful that our team was knowledgeable and helpful during your purchase, and that you were kept informed about your order and delivery. We appreciate your feedback and are glad the installation went smoothly.
Take care,
Megan at Customer Care
The guy who served me was so helpful and efficient …
The guy who served me was extremely helpful and very efficient , and a credit to your company
22 August 2025
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that the service you received was helpful and efficient! We appreciate your positive feedback about the team member. Take care, Megan at Customer Care
Local store
Local store. Good selection of beds. Competitive pricing especially during sales promotions.
21 August 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Thank you for choosing our store for your bed needs! We're thrilled to hear you enjoyed our selection and found our prices competitive. Keep an eye out for future sales promotions for even more savings!
Mattress did not arrive
Mattress did not arrive
Van arrived 10 stops n 9 mattresses
We had to then wait weeks for another
Very disappointed and will not be buying from Bensons again
22 June 2025
Reply from Bensons For Beds - Waterlooville743
We're very sorry your mattress didn't arrive as expected and for the subsequent delay. We appreciate your feedback and will review our delivery process. We hope we have the opportunity to make it up to you in the future, Megan at Customer Care
We brought an ex display item ( bed…
We brought an ex display item ( bed frame) recently. The staff did offer to pack it properly on dismantling when we visited initially. But they didn’t keep the promise and left it as it is which made us very worried and stressed.
22 August 2025
Reply from Bensons For Beds - Waterlooville743
We regret that the promised packing for your ex-display bed frame wasn't fulfilled, causing you stress. We'll review this internally to improve our service. Thanks for your feedback, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.