Bensons For Beds - Worcester722 Reviews 

608
TrustScore 5 out of 5

4.8

Unit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB


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Rated 4 out of 5 stars

Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked. We asked various questions to... See more

Rated 5 out of 5 stars

The sales advisor (Lauren) was very friendly, helpful, informative and made the whole experience tolerable. My wife went the day before while I was working to have a look as she knows it's not my cup... See more

Rated 5 out of 5 stars

Excellent staff member who was knowledgeable about the products and equally left us in peace to work out the new we wanted. He also made the buying process very straightforward, sharing the many opt... See more

Rated 5 out of 5 stars

Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked... See more

Company replied


Company details

  1. #76 of 227 best companies in Bedroom furniture shop
  2. #42 of 115 best companies in Bed shop
  3. #28 of 87 best companies in Bedding Shop
  4. #28 of 86 best companies in Mattress Shop

About Bensons For Beds - Worcester722

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom

  • 1905759726

4.8

Excellent

TrustScore 5 out of 5

608 reviews

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4.8

All reviews

(608)

25,578 reviews in the last 12 months

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Rated 1 out of 5 stars

Faulty product on deliverly

12 August 2026
Unprompted review
Bensons For Beds - Worcester722 logo

Reply from Bensons For Beds - Worcester722

Hello,
We sorry to read about your experience and to learn that your bed base arrived faulty. I completely appreciate how disappointing and frustrating this must have been. We have contacted you today to discuss this further with you.
Thank you for taking the time to leave us a review,
Megan | Customer Care Specialist

Rated 4 out of 5 stars

Staff were friendly and not over pushy

Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked.
We asked various questions to salesman Gary who was polite and knowledgeable.
Are new bed was delivered the following week on the day and time as advised by helpful and courtesy team.

28 July 2026
Rated 5 out of 5 stars

The perfect sleep

The sales advisor (Lauren) was very friendly, helpful, informative and made the whole experience tolerable. My wife went the day before while I was working to have a look as she knows it's not my cup of tea. Lauren helped us with in every way possible that you can think of and took time to understand our needs. I would definitely thinking of buying there again if Lauren dealt with us and helped us again

8 August 2026
Unprompted review
Rated 5 out of 5 stars

From entering the store to the…

From entering the store to the instalation and removal of our old product everything went so well.
I can recommend Bensons for Beds with confidence.
The staff were polite and efficient.
The produce is good quality and price.

9 August 2026
Rated 5 out of 5 stars

Good choice of beds and advised well.

Excellent staff member who was knowledgeable about the products and equally left us in peace to work out the new we wanted.
He also made the buying process very straightforward, sharing the many options available.
Generally good service in every way.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, Paul was friendly and knowledgeable.

4 August 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased to hear you received such fabulous service and that Paul was friendly and knowledgeable. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Staff friendly and knowledgeable

Staff friendly and knowledgeable, understanding of my needs

2 August 2026
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Reply from Bensons For Beds - Worcester722

We're so pleased you found our staff friendly and knowledgeable, and that they understood your needs. Thank you for your lovely words!

Team Bensons

Rated 4 out of 5 stars

Lots of help from Gary

Lots of help from Gary. Second time I've purchased from this store and would definitely go back.

1 August 2026
Bensons For Beds - Worcester722 logo

Reply from Bensons For Beds - Worcester722

We are so happy to hear about your positive experience and that our team provided such great help. We truly appreciate your continued support and look forward to your next visit!

Team Bensons

Rated 5 out of 5 stars

People buy from people!

You have the very best, attentive and personable manager in that store in Simon. He was fabulous and made rhe experience brilliant from start to finish. We explained our requirements and Simon took so much time supporting us and showing us different options. (The right amount of options so not to cause confusion). We did not plan on actually buying a new mattress on this visit , we had gone for information and a look but after Simons support and brilliant customer service, we absolutely wanted to buy from him on that day. The saying "People buy from People" is so correct , we bought from the store that day because of Simon, he's a real credit to the company!

27 July 2026
Unprompted review
Bensons For Beds - Worcester722 logo

Reply from Bensons For Beds - Worcester722

We are absolutely thrilled to hear about your wonderful experience and how Simon made such a positive impression! It's fantastic that you felt so well-supported and that their brilliant customer service led you to make a purchase on the day. We truly appreciate your kind words.

Team Bensons

Rated 4 out of 5 stars

British italianThings did not go well in the beginning…

Things did not go well in the beginning but they resolved the situation in the end took too long to sort out in the beginning.

15 April 2026
Bensons For Beds - Worcester722 logo

Reply from Bensons For Beds - Worcester722

Thank you for your feedback. We appreciate your patience and are pleased we were able to resolve the situation. We're sorry the process took longer than expected and will use your comments to help us improve.
Thank you,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

The staff genuinely cared.

We were served in the shop by somene who cared about their job and were given a number of options. We returned the next day to place an order. The order arrived on the day specified. The delivery people were efficient in carrying the mattresses upstairs where they were required. Only had them a week so too early to comment on durabilty.

26 July 2026
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Reply from Bensons For Beds - Worcester722

Thank you for your wonderful review! We're delighted to hear that you received helpful advice and a range of options from our colleague in store, and that your return visit resulted in finding the right mattresses for your needs. It's also great to know that your delivery arrived as scheduled and that our delivery team provided efficient service. We appreciate your feedback and hope you continue to enjoy your new mattresses for many years to come. 😊

Rated 5 out of 5 stars

Great!

Brilliant found what we wanted and Lauren was brilliant! Her salesmanship was impeccable, very gentle and listened to what we were after and did benson for beds proud! Great representative for them!

26 July 2026
Unprompted review
Bensons For Beds - Worcester722 logo

Reply from Bensons For Beds - Worcester722

Thank you for your fantastic review! We're delighted to hear that Lauren helped you find exactly what you were looking for and made the experience such a positive one.

Looking forward to welcoming you back again soon!

Rated 5 out of 5 stars

The delivery was excellent 2 very…

The delivery was excellent 2 very polite and friendly men delivered nothing too much trouble highly recommend
The staff in shop also fantastic especially Garry who we dealt with

26 July 2026
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Reply from Bensons For Beds - Worcester722

Thank you for your fantastic review! We're delighted to hear that both your delivery and in-store experience were so positive.

We're also thrilled to hear your kind words about our store team, especially Garry. We'll be sure to pass your feedback on to him, as he'll be delighted to know he helped make your experience such a memorable one.

We hope it brings you lots of comfort and smiles!

Rated 5 out of 5 stars

Lauren in the Worcester bed centre was…

Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked at Dreams which was not in the same league as Bensons.
We are enjoying sleeping on comfortable beds after months on camp beds.

24 July 2026
Bensons For Beds - Worcester722 logo

Reply from Bensons For Beds - Worcester722

Thank you for your wonderful feedback! We're delighted to hear that Lauren at our Worcester store made your experience so enjoyable. It's especially rewarding to know that you're now enjoying comfortable nights' sleep after months on camp beds. We'll be sure to pass your kind words on to Lauren and the team. Thank you for choosing Bensons for Beds, and we wish you many restful nights ahead! 😊

Rated 5 out of 5 stars

Helpful non-pushy sales assistant

Neil was incredibly helpful at both of our visits to Bensons for Beds in Blackpole, Worcester. He demonstrated 3 sofa beds to us and was understanding that we needed to go away and consider our purchase before ordering.

19 July 2026
Unprompted review
Bensons For Beds - Worcester722 logo

Reply from Bensons For Beds - Worcester722

We're so pleased to hear our team member was incredibly helpful during both of your visits. It's wonderful that they demonstrated the sofa beds and understood your need to consider your purchase.

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