Neil as your Worcester store was knowledgeable, helpful and friendly. He gave us time to look and offered advice when asked. When we started to talk about a specific bed that we liked he was able to... See more
Company replied
Location
Switch locationUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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See what reviewers are saying
We visited the store after being given a credit by your Customer Service to use as a mattress purchased just over 4 years ago became defective. We chose a new one and found the members of staff we me... See more
Neil quite clearly has a passion and love for his job, he wasn’t pushy, just informative and gave us space to talk when we needed it. We will definitely return for another bed or two when we need them... See more
Company replied
Good service. Lots of choice. Servers gave detailed information. They were polite,attentive and respectful. I am disabled; they were very considerate and recognised my needs. Although I bought a very... See more
Company replied
Company details
- #73 of 225 best companies in Bedroom furniture shop
- #38 of 115 best companies in Bed shop
- #27 of 86 best companies in Bedding Shop
- #28 of 87 best companies in Mattress Shop
About Bensons For Beds - Worcester722
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom
- 1905759726
4.9
Excellent
576 reviews
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To purchase new mattress after original one was defective
We visited the store after being given a credit by your Customer Service to use as a mattress purchased just over 4 years ago became defective. We chose a new one and found the members of staff we met were all very polite, helpful and knowledgeable in dealing with this and using the credit against the transaction. Would certainly recommend the store to others.
2 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Neil was brilliant
Neil as your Worcester store was knowledgeable, helpful and friendly. He gave us time to look and offered advice when asked. When we started to talk about a specific bed that we liked he was able to talk about it knowledgeably and offer comparisons so we were certain we were making the correct choice.
16 June 2026
Reply from Bensons For Beds - Worcester722
We're so pleased to hear our team member was knowledgeable, helpful, and friendly. It's wonderful they gave you time to look and offered excellent advice, ensuring you made the correct choice. Thank you for your kind feedback!
Team Bensons
Cherie who helped me and all the team…
Cherie who helped me and all the team were helpful, kind and friendly.
Lovely place to shop.
27 June 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
We're so pleased our team provided a helpful, kind, and friendly experience. Thank you for your feedback!
Team Bensons
Had assistance with purchasing what I…
Had assistance with purchasing what I wanted. Alternatives shown. Delivery communication brilliant. Driver pleasant & helpful.
22 June 2026
Reply from Bensons For Beds - Worcester722
We are so glad to hear you had such a positive experience with our team, from purchase to delivery. Your kind words mean a lot to us.
Team Bensons
Igel Nanotech 3500i
Ordered a Firm IGel mattress but found it too hard. I called after 3 weeks, and they exchanged for a medium under their warranty, no quibbles, no drama!!
14 June 2026
Reply from Bensons For Beds - Worcester722
We appreciate you sharing your experience. We are glad we could ensure your comfort with a suitable mattress exchange.
Team Bensons
Gary was helpful and polite
Gary was helpful and polite. He introduced himself to me shortly after entering the shop. I didn’t feel rushed in any way. Gary was very knowledgeable.
6 June 2026
Reply from Bensons For Beds - Worcester722
We are so glad to hear that our team provided such a positive and helpful experience. We truly appreciate your kind words.
Team Bensons
Neil quite clearly has a passion and…
Neil quite clearly has a passion and love for his job, he wasn’t pushy, just informative and gave us space to talk when we needed it. We will definitely return for another bed or two when we need them. Thanks Neil! Jackson and Katherine
10 June 2026
Reply from Bensons For Beds - Worcester722
We're so glad you had such a positive experience with us! We appreciate your kind words and look forward to assisting you again.
Team Bensons
They were very helpful in the shop and…
They were very helpful in the shop and showed me different mattresses and the type of bed that I wanted. Went through the finance agreement so that I understood everything and provided me with the relevant paperwork.
13 June 2026
Reply from Bensons For Beds - Worcester722
We're so pleased our team was helpful in showing you different options and explaining the finance agreement thoroughly. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Worcester722
We're so pleased you found our service quick, friendly, efficient, and well-priced. Thank you!
Team Bensons
Great service
Gary spent a lot of time talking us through various options! He was very knowledgeable and didn't rush us.
6 June 2026
Reply from Bensons For Beds - Worcester722
We're so pleased to hear our team member was knowledgeable and took the time to discuss your options without rushing you. Thank you for your feedback!
Team Bensons
Buying a bed made easy
Staff were extremely helpful and knowledgeable. Helped us make decisions easily. Always had a good experience here and always happy with purchases.
1 June 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
We're delighted our team was helpful and knowledgeable, making your decisions easy. We appreciate your continued satisfaction with purchases.
Team Bensons
THANK YOU TO ALL CONCERNED
THANK YOU TO ALL CONCERNED, FROM SALES TO DELIVERY. VERY KIND & PROFESSIONAL.
31 May 2026
Reply from Bensons For Beds - Worcester722
We're so pleased our team provided kind and professional service from sales to delivery. Thank you!
Team Bensons
professional & knowledgable
The sales person was very knowledgable, professional and patient. Able to answer all of my questions and coming up with other suggstions.
2 June 2026
Reply from Bensons For Beds - Worcester722
We're so pleased you had such a positive experience! We appreciate your kind words about our team member's knowledge and patience.
Team Bensons
Neil was extremely informative
Neil was extremely informative, gave us all the information to help us choose the right bed to suit our needs. Very impressed.
30 May 2026
Reply from Bensons For Beds - Worcester722
We're so pleased our team provided all the information needed to help you choose the perfect bed. Thank you for your kind feedback!
Team Bensons
The sales manager “uncle si” Simon was…
The sales manager “uncle si” Simon was fantastic, gave us his full attention and guided us towards the right bed for us, very happy
20 May 2026
Reply from Bensons For Beds - Worcester722
We're so pleased our sales team provided excellent guidance, helping you find the perfect bed. We appreciate your positive feedback!
Team Bensons
Excellent
Excellent communication throughout and brilliant delivery. Items were as expected. Very happy.
22 May 2026
Reply from Bensons For Beds - Worcester722
We're so glad you were happy with our communication and brilliant delivery. We appreciate your positive feedback!
Team Bensons
New orthopaedic mattress
Most helpful, friendly and knowledgeable staff and it was good to be kept informed of the progress of our order and precise delivery day and time
24 May 2026
Reply from Bensons For Beds - Worcester722
We're so pleased you found our team helpful, friendly, and knowledgeable, and appreciated being kept informed about your order's progress!
Team Bensons
My visit to the Worcester Store was a…
My visit to the Worcester Store was a pleasure thanks to Simon the Manager who we very helpful and informative
23 May 2026
Reply from Bensons For Beds - Worcester722
We're so glad to hear you had such a pleasant experience at our Worcester store. We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Worcester722
We're so pleased everything went smoothly! Thank you for your feedback.
Team Bensons
Reply from Bensons For Beds - Worcester722
We're delighted we could help you choose the right product!
Team Bensons
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