Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team k... See more
Company replied
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... See more
Company replied
I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support. A special shout out to... See more
Company replied
Company details
Information provided by various external sources
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Contact info
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, United Kingdom
- www.beresfords.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Jazmin was very helpful and quick to…
Jazmin was very helpful and quick to respond which is always appreciated.
16 April 2026
Unprompted review
Reply from Beresfords
Hi Kayleigh
Thank you so much for posting your review. I know that Jazmin will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren is really helpful and everything…
Lauren is really helpful and everything has run smoothly
14 April 2026
Unprompted review
Reply from Beresfords
Hi Mikki
Thank you for providing us with your feedback. I know that Lauren will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Easy, friendly, professional selling experience
We had an outstanding experience selling our home with Jess from the Billericay office, and I would highly recommend her. From the initial request for a valuation through to completion, she was professional, knowledgeable, and was quick in answering queries about the process.
What really stood out against other agents was the non- pushy approach before we decided to proceed, and their marketing strategy. Jess secured 6 viewings within the first couple of days, which led to us having a choice of offers. Thanks to Jess’ negotiations, our home sold considerably above the asking price, and we were confident that all the right questions had been asked.
We were happy that Jess was contactable for any queries, especially as it was our first time selling a property, and she was able to give advice about the property we purchased.
Thank you, Jess. We’re so grateful that you were able to find lovely buyers for our home
27 March 2026
Unprompted review
Reply from Beresfords
Many thanks Natasha for the fantastic review for Jess, Branch Manager at our Billericay office. You will have been in safe hands with Jess who will tailor a marketing stategy to generate maximum interest and price for her clients. Once a sale is agreed, she will follow up proactively to ensure the transaction goes through to exchange and completion, guiding and supporting throughout the journey. Jess will appreciate your 5 star award and kind recommendation. We wish you many happy years in your new home.
Alison Horsley, Customer Service Director.
Lauren
Lauren, at Beresfords, has been very helpful to me as a landlord, in regard to number of property related issues... previously in regard to tenancy renewals, and most recently in helping me with a property licensing application.
23 February 2026
Unprompted review
Reply from Beresfords
Hi Glen
Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service you have received from Lauren with your tenancy renewals and licensing application. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
thank you james it has been a pleasure…
thank you james it has been a pleasure having you help us find new tenants - you have been so professional and kept us updated all the time - we will definitely continue to use beresfords forball our lettings
25 March 2026
Unprompted review
Reply from Beresfords
Hi Deborah
Thank you for providing us with your feedback.
I was pleased to read that James provided you with a professional service in seeking new tenants and that he kept you well informed throughout the process. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren in the Renewals department at…
Lauren in the Renewals department at Beresfords Estate Agents was fantastic! She was friendly, efficient, and made the whole renewal process smooth and stress-free. Always quick to reply and really helpful. Highly recommend!
Thank you, Lauren!
13 April 2026
Unprompted review
Reply from Beresfords
Hi Johan
I was pleased to read that Lauren was able to assist you in an efficient and friendly manner during your recent dealings with her, providing you with a smooth and stress free service. Its great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We had a great experience with the team…
We had a great experience with the team at Beresfords Billericay, especially James! From the first viewing to signing the tenancy agreement, the process has been nothing but smooth and they have been amazing with answering any questions.
10 April 2026
Unprompted review
Reply from Beresfords
Hi Georgia
Thank you so much for posting your recent feedback. It's great that you have had a positive experience whilst dealing with our lettings team in Billericay, but especially with James who has been efficient and informative throughout the whole process. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Won’t recommend
Quite disappointing after spending time travelling to visit a property in Hornchurch, we arrived BEFORE scheduled time and were bailed on by the agent (essentially a no show)👎. Won’t recommend
11 April 2026
Unprompted review
Reply from Beresfords
Hi Jo
I was disappointed to read the contents of your recent review. Having investigated this matter in more detail, I wanted to provide a response personally which is as follows.
The property that you wanted to view was occupied by tenants who were seeing out the final weeks of their tenancy before moving on elsewhere. Therefore access had to be arranged directly with them, and although they were not going to be present on the day in question, had arranged for their parents to be there to allow access.
We had a number of viewings confirmed from 3.00pm onwards and our member of staff arrived shortly before, but found that the parents had not turned up as arranged, to allow us to gain access. Our member of staff waited for approximately 15 minutes but still nobody arrived. Our phone records confirm that our member of staff made a call to you with the intention of apologising and explaining that the viewing would need to be cancelled. It appears that you did not pick up this message and called to say that you were at the property and nobody was present.
I am truly sorry that you had a wasted journey but unfortunately the circumstances that arose were beyond our control, as explained above. Our local team would of course be happy to arrange an alternative date and time for you to view, should you still have an interest in the property, providing of course that access can be gained through the current tenants.
Steven Bond
Managing Director - Residential Lettings
I have just recently received my keys…
I have just recently received my keys for my new rental property. The process was smooth and without major complications. So I would really recommend Beresfords and a thank you to James, Paul and Lynn for all their hard work in a time that can be quite stressful.
25 March 2026
Unprompted review
Reply from Beresfords
Hi Denise
Thank you so much for posting your review. Its great that your recent experience of renting a property with us ran smoothly, without issue. I know Paul and the rest of the lettings team in Billericay will be extremely grateful for your kind words and it is great that you would not hesitate in recommending us to others. We all wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
Transparent and constant communication to me…
Great and constant communication to me as the landlord
18 March 2026
Unprompted review
Reply from Beresfords
Hi Oz
Thank you for providing us with your feedback. I am pleased that you have received good communication from our staff. We very much value your business and appreciate your kind words and 5-star rating. We look forward to continuing our working relationship with you.
Steven Bond
Managing Director - Residential Lettings
New renting rules.
Dealt with Brentwood office, very helpful with new Landlord rules.
30 March 2026
Unprompted review
Reply from Beresfords
Thank you for your recent review. It is great that you have been happy with the service you have received from our lettings team in Brentwood. As a valued client, it is great to hear that you found them to be informative regarding the forthcoming changes in legislation which I hope laid to rest any worries you may have had in this regard. We very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Renters Rights
Very knowledgeable people. Seem to be absolutely all over the upcoming change for landlords!
31 March 2026
Unprompted review
Reply from Beresfords
Hi Mrs Marks
Thank you for your recent review. We make it a priority to keep on top of all changes in legislation so that we are well prepared and have all the relevant information to hand for tenants and landlords alike, ensuring a smooth transition. I am pleased that you have been impressed with our guidance on any questions or queries you may have had regarding forthcoming changes for landlords and we look forward to continuing to support you in the future.
Steven Bond
Managing Director - Residential Lettings
Rylie you nailed it!
Rylie was super helpful and went above and beyond in helping me through a very stressful house move. Would totally recommend her for her professionalism, hard work and dedication.
31 March 2026
Unprompted review
Reply from Beresfords
Hi Kathleen
Thank you for providing us with your feedback. I am pleased that you have been happy with the service you have received from Rylie during your recent dealings with her, who supported you during your recent house move. Its great that you would not hesitate in recommending her to others and we all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
They are have great deals
They are have great deals. Made our process easy
30 March 2026
Unprompted review
Reply from Beresfords
Hi Sumera
Thank you for posting your recent review. We are glad you have been happy with the service you have received and all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
I have been dealing with the Upminster…
I have been dealing with the Upminster lettings branch for quite a few years now. Everyone I speak to at branch including my property manager is always professional and I always receive great service. Thank you all.
30 March 2026
Unprompted review
Reply from Beresfords
Hi Lauren
Thank you for posting your recent review. I am pleased that whilst working with us over recent years, you have always been happy with the service you have received, from the staff in branch to your Property Manager at Head Office who is always on hand to assist you with any queries/issues you may have. I know the whole lettings team for Upminster will be extremely grateful for your kind words and 5-star rating. We look forward to continuing our working relationship with you into the future.
Steven Bond
Managing Director - Residential Lettings
Highly recommend their team
I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support.
A special shout out to Charlie Richardson your help was truly invaluable. Also huge thanks to Ella Gibbins and Lauren Taylor, who patiently dealt with all my emails and documentation (I know I disturbed you both a lot – so sorry again).
Thanks to everyone at Beresfords for getting me into such a nice rental home. Highly recommend their team for anyone looking to rent
30 March 2026
Unprompted review
Reply from Beresfords
Hi Umair
Thank you for your recent review and positive comments. I was pleased to read that our lettings team in Upminster were able to find you a suitable property to rent and ensured that your move went as smoothly as possible, providing clear communication and support throughout. I know the whole team will appreciate your kind words and its great that you would not hesitate in recommending us to others. We wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
Great service
Sarah from the Upminster branch of Beresfords was amazing - she was really helpful at every stage throughout the setting up of a new tenancy. It really made everything simple.
30 March 2026
Unprompted review
Reply from Beresfords
Hi Eden
Thank you for providing us with your feedback. I was pleased to read that Sarah was helpful and assisted you efficiently during your recent tenancy. It is great that as a result you found the whole process much more simple. Sarah will be especially grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
My viewing experience with Eleanor from Beresford's Brentwood
I had a viewing with Eleanor from the Beresford's Brentwood branch and my experience was brilliant. Eleanor was incredibly knowledgeable about the property I was viewing and the processes that would be involved in the next stages. She was able to answer any questions I had regarding the property which settled any nerves I had. Great work!
20 March 2026
Unprompted review
Reply from Beresfords
Hi Ahmed
Thank you for your recent feedback. It's great that your recent viewing with Eleanor from our Brentwood lettings team was a positive experience and she explained everything to you thoroughly regarding your next stages of the process. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Great experience!
Great experience!
Charlie and Ella have been amazing, been thorough and informative during the journey. Always available whenever I have questions or needed assistance. The communication and move in was so smooth.
Thank you guys!
28 March 2026
Unprompted review
Reply from Beresfords
Hi Maryam
Thank you for posting your recent feedback. I am pleased that you have been happy with the service you have received from our lettings team in Upminster, and in particular from Charlie and Ella who have kept you well informed throughout. I know they will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
A reliable and helpful service
Beresfords have been professional, helpful and with good communication.
23 March 2026
Unprompted review
Reply from Beresfords
HI Beverley
I just wanted to thank you for your kind words and 5-star rating which is very much appreciated.
Steven Bond
Managing Director - Residential Lettings
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