The non-stick surface was beginning to flake. They were very quick to respond to my emails and photos. After some communication, earlier in the year and on their advice, l deep cleaned my pan, bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... See more
Company replied
Update on a poor review from 4hrs ago. I ordered the item again this afternoon (replacement lid that got broken by me!) and received a prompt, pleasant reply from the company apologising for previous... See more
Company replied
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... See more
Company replied
Company details
- #63 of 92 best companies in Kitchenware Shop
Written by the company
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contact info
PO Box 1229, AL1 9HR, St Albans, United Kingdom
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4.4
Excellent
742 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We love your pans
We love your pans. We use them pretty much every day. Recently we purchased a new pan at a show but before use we noticed the lid was cracked. This wasn't covered by the warranty but The London China Company replaced lid without any fuss
7 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Rupert,
Thank you for your 5* review of BergHOFF!
We are sorry to hear about your initial experience but are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Great service
Unfortunately, had to email with a safety complaint the service and response was prompt and resolved my issue. This was especially impressive because my item was apparently not part of my warranty but Jacquie and Marina arranged a replacement out of good will
30 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Bethanie,
Thank you for your 5* review of BergHOFF!
We are sorry to hear about your initial experience but are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Highly recommended cookware and exceptional customer service
Having had trouble with a frying pan I contacted BergHOFF worldwide and wasn't impressed with their response. However, I was subsequently contacted by Ricky and Jacquie from BergHOFF UK. The customer service I received from the UK office was exceptional. With explanations on the cleaning and keeping pans in optimal condition and replacing the Frying pan in question. Quick, caring and helpful service, highly recommended cookware and exceptional customer service.
19 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Debby,
Thank you for your 5* review of BergHOFF!
We are sorry to hear about your initial experience with our Worldwide office but are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Rquested a new saucepan lid
Rquested a new lid - came next day - excellent service and communication
17 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Jamie,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Can I make jam in my sauté pan?have a saute pan which is in use…
I have a saute pan which is in use several times a week, it's so easy to clean after each use, but I had a query. Could I make jams and chutneys in the pan without compromising the lining with both heat and acidic fluids such as vinegar. The answer was very swift from Jacqui, yes is the answer, and with it came instructions on how to deep clean my pan. Product quality and service is excellent.
12 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Mariana,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Reply from BergHOFF Eurocast Cookware
Hello Rob,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Lighter than cast iron
Replaced my well known brand with Berghoff 2 years ago and never looked back. Easy to clean, great to cook with and lightweight. Would highly recommend.
30 August 2025
Reply from BergHOFF Eurocast Cookware
Hello Sandra,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Issue with non-stick coating on frying pan
I had an issue with my frying pan where the non-stick was peeling off. I had to post the frying pan back to the distributors who inspected the pan. They replaced my pan quite quickly. They mentioned that on inspection, it appeared like some of the care instructions may not have been followed properly but they were still able to replace the pan. Great service!
5 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Ninik,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Excellent service
I like my pots that I bought a number of years ago. I have three 15cm pans and just 1 lid left. Replacement lids are very reasonably priced and they were replaced very quickly by the company. They were wrapped up well and arrived safely.
25 August 2025
Reply from BergHOFF Eurocast Cookware
Hello Rena,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
7 piece pro steel fusion cookware
I ordered a 7 piece set from Gardeners World Fair, however when it arrived there was a fry pan missing. I contacted the company and Jacquie at customer services contacted me promptly, apologising and saying one would be despatched on next delivery. It arrived couple of days later. Although I haven’t used the pans yet good customer service is always high on my list.
3 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Carol,
Thank you for your 5* review!
We are so pleased to read that you are happy with our products and our service!
Best wishes,
Customer Services
Customer Support
Customer Support, fantastic. Really appreciate your support with the small issue with my pan. Thank you for supporting the replacement of the pan.
Great communications also with the update and progress.
1 September 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Rachel,
Thank you for your positive review of BergHOFF Eurocast cookware!
We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Amazing customer service from Berkhoff
I have had amazing customer service from Berkhoff. I bought the X7 Elite processor at Goodwood food show after being impressed by the process to make ice cream. I also have a range of cookware from Berkhoff which I bought about 15 years ago that are still going strong, so I knew the company could be trusted. On first use I unfortunately broke the tamper stick and could not find a replacement on the web so asked the customer team for help. Jacquie was amazing and offered help immediately. I was very impressed by her. Thank you Berkhoff
16 August 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Christine,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your BergHOFF items for many years to come.
Best wishes,
BergHOFF GB
Customer service was exceptional
Great customer experience both at the show and again on the telephone when sorting an additional item
26 August 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Michael,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our cookware and our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Replacement blade
Had a little issue with a blade for a stick blender, Jacquie from customer service got back quickly and sorted out a replacement by post straight away, great service.
22 August 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello James,
Thank you for your 5* review of BergHOFF!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF products for many years to come.
Best wishes,
BergHOFF GB
Replacement lid because I broke the original
I originally bought the fry pan and lid at the ideal home show. Their fry pans are of very good quality but pricey. One thing worth mentioning, always follow the care instructions rather than the way that some of the products are demonstrated at the show.
26 July 2025
Reply from BergHOFF Eurocast Cookware
Hello Nick,
Thank you for your positive review of BergHOFF Eurocast cookware!
We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
I ordered three sauce pans
I ordered three sauce pans. Unfortunately only two turned up, so I contacted the company. Jacquie from customer service got back to me within half an hour, having looked into the problem she was able to resolve it immediately, and let me know the third pan would be dispatched the next day. Excellent service. The pans I received I would definitely recommend, as I've used them for years, can't fault them
11 August 2025
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hello Fiona,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our cookware and our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
The delivery was sent to my neighbour
The delivery was sent to my neighbour!
And when I a purchased the item the order information was 100 per cent correct. And what frustrates me even more - was that I was asked if I filled out the delivery instructions correctly!
And in fact the delivery label was incorrect-which was nothing to do with me.
Update- I’ve just read an email from Berghoff GB and appreciate the refunded postage-22/08/2025. Also I would just like to add that the pan I received was good and I’m happy with my purchase.
24 July 2025
Reply from BergHOFF Eurocast Cookware
Dear Mr Coe,
We are sorry that your parcel was delivered to your neighbour. Despite our best efforts, once we despatch parcels they are then in the hands of the couriers whom we place our trust. We accept that as our customer, the liability sits with us but unfortunately some things are beyond our control.
We send all parcels using a 'next day' service with DX Express.
As a gesture of goodwill, on this occasion, we have refunded your p&p charge directly to the card that you made payment from.
We hope that this response will go some way towards rectifying your disappointing experience. We hope you enjoy cooking happily with your new BergHOFF Eurocast Grill Pan.
Kind regards,
BergHOFF GB
Reply from BergHOFF Eurocast Cookware
Hello Michael,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our cookware and our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Needed a lid replacement
Needed a lid replacement, ordered one and received it in good time.
18 July 2025
Reply from BergHOFF Eurocast Cookware
Hello Peter,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our cookware and our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Superb product
This is the second pan we've had from Berghoff and both are exceptional.
Easy to use and really non stick.
23 July 2025
Reply from BergHOFF Eurocast Cookware
Hello Steven,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our cookware over the years! We hope you enjoy cooking with your new BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
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