The non-stick surface was beginning to flake. They were very quick to respond to my emails and photos. After some communication, earlier in the year and on their advice, l deep cleaned my pan, bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... See more
Company replied
Update on a poor review from 4hrs ago. I ordered the item again this afternoon (replacement lid that got broken by me!) and received a prompt, pleasant reply from the company apologising for previous... See more
Company replied
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... See more
Company replied
Company details
- #63 of 92 best companies in Kitchenware Shop
Written by the company
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contact info
PO Box 1229, AL1 9HR, St Albans, United Kingdom
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4.4
Excellent
742 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best pans ever
Purchased these pans at grand design. I was a bit sceptical, but they have turned out to be amazing pans, especially the double roaster. Highly recommend 5 stars.
5 October 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Linda,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Great customer service..we got a set of…
Great customer service..we got a set of pans at the bbc good food summer and loved them so much ..we placed an order for more and everything came quickly and prompt. Would highly recommend!! I’ll definitely be buying more!! 😊😊😊
8 August 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Luke,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Glass saucepan lids were shipped with…
Glass saucepan lids were shipped with the handles fixed the wrong way round (inside). Clearly, this was intentional on your part to avoid damage during transit, but there was no mention of this fact in the box or instructions as to how to refix them the right way around! Perhaps a good idea to do so for the future?
22 October 2024
Reply from BergHOFF Eurocast Cookware
Hi Steven,
Thank you for your review.
Yes, our replacement glass covers are despatched with the knob on the inside of the glass for safety and packaging reasons.
It's quite a simple process to swap the knob over and only takes a few seconds to do so - there are full instructions on our website if required.
Best wishes,
BergHOFF GB
Replacement handle for frying pan
Determined replacement handle size required from website, ordered and received well within timescale suggested. Good service. Shame the handle broke within 2 years in the first place.
22 October 2024
Reply from BergHOFF Eurocast Cookware
Hello,
Thank you for your positive review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Incredible after sales service
Bought a wok on holiday in Italy. When I got home there was some damage. Head office sent me a replacement, however by mistake sent a frying pan. I was happy that they tried to help especially with international purchase and left it at that. Today a replacement wok turned up from them. Amazing customer service and I also love the product. Non stick is incredible
4 November 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Susan,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Helpful and pleasant
20 October 2024
Reply from BergHOFF Eurocast Cookware
Good afternoon,
We are so pleased to read that we were helpful and pleasant, perhaps you would be so kind as to edit the number of stars you have given us to reflect your positive feedback?
We hope you enjoy cooking with your new BergHOFF cookware for many years to come.
Kind regards,
BergHOFF GB
Great products and excellent customer…
Great products and excellent customer service would highly recommend their products
24 October 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Jane,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Excellent product.
Very quick delivery of an excellent product. My new frying pan performs exactly as described without having to use oil.
22 September 2024
Reply from BergHOFF Eurocast Cookware
Hi Mo,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Delivery company was good and I was…
Delivery company was good and I was able to track them so knew when they were coming. Parcel was very hard to get into and the box was flimsy.
18 September 2024
Reply from BergHOFF Eurocast Cookware
Hi Debbie,
Thank you for your positive review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Great pans no problem with…
Great pans no problem with cleaning,cooking .
Best pans I’ve ever used.
1 October 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Garry,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
i have had the frying pan for 18 months and its crap…
i have had the frying pan for 18 months and the Teflon is coming off.
i did complain but am told that the pan has been used empty on to high a heat.
this is not true i always put the fat or oil in the pan and then turn it on.
i also read on here that you should not use oil in the pans and also someone who had a Teflon pan for 4 years had it replaced.
why is everyone not treated equally
2 September 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Vanessa,
Thank you for your review.
I can assure you that each warranty claim is treated fairly and every customer is treated equally. If any pan that is returned to us during a potential warranty claim is showing signs of a genuine manufacturing fault that is the direct consequence of the complex manufacturing process having been performed incorrectly then I can assure you that a replacement pan will be sent under the terms of the warranty.
Unfortunately, if an item of cookware has been misused in any way or is subject to general wear and tear after a period of time then it cannot be replaced under the warranty.
Kind regards,
BergHOFF GB
We purchased a full set of Berghoff…
We purchased a full set of Berghoff pans in 2023 at the London Ideal Home Exhibition. (We had a poor experience with other expensive pans, possible Woll where they explained not to use olive oil, so we are aware of these issues) Anyway... our Berghoff frying pans are no longer adequately non-stick and a great disappointed after less than 18 months use... another bone of contention is we have to hand wash these items as they are not dishwasher proof..
20 September 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Kevin,
Thank you for your review.
We are sorry to read that you have had some issues with the cookware. The non-stick properties cannot change if the surface remains intact, sometimes the cookware may need seasoning or cleaning to ensure that food is still making contact with the non-stick surface.
There are full instructions of how to re-season your cookware on our website along with some of our more thorough deep cleaning methods (www.berghoffgb.com).
If you still run into difficulties, please feel free to contact our UK based customer services dept who will be more than happy to advise further either by phone or email.
Kind regards,
BergHOFF GB
Fantastic pans
We purchased some saucepans & frying pans at The Good Food Show in June, having watched their demonstration. Hubby was insistent on buying them but I was reluctant as he has purchased some useless stuff after being taken in by the sales pitch. Imagine my disappointment when he was proved right - they are lightweight but sturdy and when it comes to cleaning, they are ridiculous. Just put them in a bowl of hot soapy water for a few minutes, wipe with a cloth & bingo they are clean. I cannot praise these pans highly enough & will definitely be buying some more.
22 June 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Sally,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and we hope you enjoy cooking with your new cookware for many years to come.
Please say a big thanks to your husband for us for convincing you to try them!!
Best wishes,
BergHOFF GB
Reply from BergHOFF Eurocast Cookware
Hi John,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products & service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
We saw the pans at an agricultural…
We saw the pans at an agricultural show. Looking forward to seeing how the frying pan works in the long run.
24 August 2024
Reply from BergHOFF Eurocast Cookware
Hi Anne,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Reply from BergHOFF Eurocast Cookware
Hi Christine,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products & service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Brilliant experience at Costco Farnborough
As an existing Berghoff professional series owner, I wanted to write to say a big thank you to Vikki who was representing the Conpany in Costco today in Farnborough - very professional and helpful - a fine representative for a fine company.
Thank you
Chris
30 August 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Chris,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products & our representative and we hope you enjoy cooking with your cookware for many years to come.
Best wishes,
BergHOFF GB
Excellent Customer Service
Some items were missing from my purchase at a recent food show. When I called, the problem was dealt with efficiently, sympathetically & in a friendly way. The missing items were dispatched same day & I received them literally 24 hours after my phone call. Excellent customer service.
19 August 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Good morning,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products & service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Great pans and products
Great pans and products. Online ordering and delivery was faultless. I would recommend.
28 July 2024
Reply from BergHOFF Eurocast Cookware
Hi Jo,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products & service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
No problem with the company or delivery
No problem with the company or delivery
It's cheeky to ask for a review of a product you've only been using for 2 weeks though. The pan works well but has 2 drawbacks - the handle screws on and off: it doesn't click like the Woll pans. Secondly, it's not dishwasher safe. Bit of a shame on both fronts.
24 July 2024
Reply from BergHOFF Eurocast Cookware
Hi Sascha,
Thank you for your positive review.
Just a few points that you've made that we would like to clarify further:
1. The review invitation is completely optional but is as much to find out about the ordering and delivery process as well as initial reaction to the cookware rather than any long term observations.
2. In our experience, the push button handles which contain a spring do not have the longevity of a screw handle and so when we sell you a pan that is designed to last for several years we don't just mean the cooking aspect of it but we try to build every part to last and a screw handle is much more dependable and a lot safer than a spring loaded clip.
3. No truly non-stick cookware is suitable for continued use in a dishwasher. The salts and chemicals from a dishwasher will leave a film or residue on top of any cooking surface and so when you come to cook something, after prolonged use in a dishwasher your food is no longer making contact with the non-stick surface of the pan but rather with the layer of residue and so will not work the same way.
We hope you enjoy using your new cookware and hope that the above information clarifies a few points for you.
Best wishes,
BergHOFF GB
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