I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more
I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more
A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more
Company details
Written by the company
BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.
Contact info
Hong Kong
- www.berlook.com
4.4
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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People also looked at
Love them!
These bikinis are great quality at first look, very well-made and super nice colors. If they don’t stretch overtime too much, I’ll be a customer for life. Their customer service was also great, I have to swap one size and they were very helpful.
21 June 2026
Unprompted review
Customer service is excellent
Customer service is excellent, bathing suits are good quality
18 June 2026
Unprompted review
Very prompt response and listens to…
Very prompt response and listens to their clients! Well done!
21 June 2026
Unprompted review
Always love your products wish you had…
Always love your products wish you had some golf workout too and more options for bottoms especially in cream/white
18 June 2026
Unprompted review
Great suits as well as customer service!!!
Love these suits and the customer service is the best I have ever had!!!! Not kidding! Very happy customer! Can’t wait for me newest bikini to arrive!
20 June 2026
Unprompted review
The quality is great
The quality is great . The swimsuit are the same as the picture .
The delivery time about 2 and half week.
I don't sure but why you start to rate a shipping charge ?
19 June 2026
Unprompted review
Great staple swim suit
Great product, great material! Shipping a little slow but worth the wait!
3 June 2026
Unprompted review
Sustainably packaged
Size and fit was perfect, package arrived quickly, bathing suit was reasonably priced, and it didn’t arrive wrapped in a punch of plastic! It’s very refreshing for a product bought online to exceed my expectations. Thank you!
19 June 2026
Unprompted review
The incorrect size top was mailed to…
The incorrect size top was mailed to me. I ordered a medium and an XL was sent. Currently trying to contact company to correct this.
17 June 2026
Unprompted review
Reply from berlook.com
Dear Customer,
We saw your review mentioning you received an XL top instead of the medium size you ordered, and we are truly sorry for this any inconvience that caused to you .
We noticed you have been attempting to get in touch with our team to resolve this issue. Rest assured we have already sent you a separate email to address your sizing error and assist you accordingly.
We deeply regret the packing error that ruined your shopping experience. Your honest feedback means a lot to us, and we will share this case with our warehouse team to strengthen our order checking process .
Thank you for your patience and understanding. Please check your inbox for our dedicated reply email, and feel free to write back if you have further questions.
Best regards,
Berlook Customer Service Team
I ordered a bikini top that fit…
I ordered a bikini top that fit perfectly, but arrived with noticeable stitching issues where the seams were starting to separate. I contacted customer service, and received store credit to replace the item or order something new. Responses were prompt, understanding, and helpful.
18 June 2026
Unprompted review
Great Job
The communication about shipping was efficient. I was able to track the package easily. It arrived in a week or so time. And the bathing suit is beautiful.
15 June 2026
Unprompted review
Bathing suit is great but didn’t…
Bathing suit is great but didn’t realize it ships from china making it several weeks to receive ( not good )
16 June 2026
Unprompted review
Reply from berlook.com
Dear Jackie Willis,
We noticed your review about the swimsuit you purchased, and we truly appreciate you recognizing the great quality of our bathing suit first of all.
We feel extremely sorry that you were unaware our items are shipped from China in advance, which has led to a long waiting period of several weeks and brought you a bad shopping experience. We fully understand how frustrating it is to wait for your wanted goods for such a long time, and we take full responsibility for failing to clearly display shipping origin and delivery cycle information on our product page to set proper expectations for you before ordering.
Your valuable feedback is very important to us. We have recorded your suggestion thoroughly and will optimize our page information display , to make shipping-related prompts more eye-catching for all customers and avoid similar disappointments in the future.
We sincerely thank you for taking time to leave honest feedback to help us improve our service. If you have any other thoughts or concerns, feel free to reach out to us anytime.
Best regards,
Berlook Customer Service Team
Everything was perfect.
Everything was perfect.
The swimsuits that I chose are amazing and the delivery was fast.
11 June 2026
Unprompted review
Absolutely love!
Easy to find what I was looking for. Great options and website is easy to navigate. Absolutely love the bikinis I purchased, quality is fantastic and arrived as planned! Really pleased!
28 May 2026
Unprompted review
I love these swimsuits!
I love these swimsuits!! I can’t find another that compares so I just buy more!
15 June 2026
Unprompted review
I had easy ordering and the time frame…
I had easy ordering and the time frame to receive the purchase was pretty fast. The quality of the bathing suits are of great material. I love the fit and colors.
15 June 2026
Unprompted review
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