Bernie & Phyl's Furniture Reviews 

I spent almost $10k in furniture and was told (and printed on my receipt) that delivery would be 2-3 wks and that two chairs I ordered would be drop shipped directly to my home.
Then they called me a few days later to tell me two of the pieces I bought could not be ordered and I would have to pick diff ones, which I did, of course more expensive by $200 which they would not discount for me! Only Half my order arrived in 2-3 wks. The other half is still pending with dates out to the 3rd wk of July and to top that off I received a call that they can’t drop ship my one order as promised and will be adding to shipment because that’s better “for me!” No it’s cheaper for you!
To top that off he ordered and charged us for bed slots that we didn’t need because we have an adjustable bed and told him that! And they will not take back and give us our $140 back!
So upset! We are active duty military family and will NOT shop there again and ensure that all of our military friends know to go to jordyns or Ashley’s because we truly feel like BAP just wants our money and does not care what happens after that!!!

quick, professional and responsive

Very easy purchase, convenient delivery tones and professional service!

Very quick and professional service. We keep returning to B & Ps.

Was a good experience the customer are wonderful

Bar Stools
I purchased 6 bar stools 4 all wood and 2 with upholstered seats.
The Salesmen was very helpful and explained the difference in the height of the stools and finish. He also recommended that we seat on each to make sure they were comfortable.

Very excited for our new bed! Rich was very helpful and knowledgeable about the different options. I have myofascial pain in my back, and he helped us to choose a zero gravity adjustable Tempurpedic Ergo base and Sealy Posturpedic hybrid option that should help to relieve pressure points. I can't wait to have a super comfortable (and therapeutic) option at home!

I bought a sofa and chair and special ordered a swivel glider in the same color fabric. I also ordered a coffee table and end table. When I got home with the couch and sofa it was nothing like the color that was shown in the store. I returned them and wanted to exchange them for another color and my special ordered swivel glider wasn't due to come in for at least another 3 weeks. There was no problem changing the sofa and chair and when I asked if I could just change the color of the special ordered swivel glider they said they couldn't cancel it and charged me 20% for the nonrefundable deposit. I had no problem paying that if I was completely canceling my order but I was just changing the color. Needless to say I canceled the sofa, chair and special ordered swivel glider and took my business elsewhere. The girl I talked to at the Customer Service desk is basically the reason why I canceled. She had such an attitude and didn't want to listen to anything I wanted to say. I decided to keep the coffee table and end table and when I opened the box for the coffee table it was damaged and I returned it to exchange it for a new one and I am still waiting for the replacement. I sent an email to the Corporate Customer Service telling them about this and never heard back from them which makes the experience more unsettling. It's too bad because I have been a customer with them for almost 20 years. Most of my home is furnished with their items.

Had issue after a couple of years, had the insurance and they replaced the couch very quickly. Great service and great staff

Great experience. Thank you!

we knew what we wanted. And Anne was a pleasure to work with. In and out off to dinner in town

Couch was delayed 4 months later than it was supposed to. We never got a call about this, we were always the ones to reach out. When we got the couch they didn’t order the right corner. Overall a very frustrating experience.

Best customer service ever!!! We've purchased from all of the other stores, Bob's, Ashley & Jordan's. We will never buy from them again...there was always an issue.
We just had a living room set replaced after 2 years due to a manufacture failure. Got brand new furniture delivered for zip!!!
Everyone at Bernie & Phyl's was fantastic!

Staff were excellent. Love Love the new bed.

Scott Gobin was great, and the furniture was delivered early in the morning on the day it was scheduled (actually, today). Everything was perfect and went according to plan. Thank you!

We dealt with Carl who was very laid-back and not pressuring us at all. In fact, he would lead us directly to the area we wanted to see, then leave us for a bit to explore and try things out. At the right time, he'd come over and answer questions, check inventory, etc. How refreshing! He was very efficient in helping us purchase a lovely dinette set for my Dad who is downsizing. Very flexible in coordinating delivery dates. I will definitely shop here again.

Bought 4 rooms of furniture over the phone and with email and internet. Easiest shopping I have ever done. Sales person was wonderful. Could not be happier!

Love love the selection. I purchased bedroom furniture and mattresses for two bedrooms and special ordered living room furniture. Loved 2 out of three sales people. I was finding it difficult with my reclining furniture salesman until he was called away and I got another great person to work with! That made 3 great sales people.