Bershka Reviews 

152,390
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,488 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and style of products, often finding items well-made and fitting accurately. Several consumers also highlight positive delivery experiences, with orders arriving quickly and sometimes ahead of schedule, leading to overall contentment with their purchases. However, some customers noted significant issues with customer service, reporting unhelpful interactions, disconnections, and difficulties resolving problems like missing items or obtaining refunds. Delivery was also a frequent concern, with many parcels arriving late, delivered to incorrect addresses, or left unattended. Additionally, some reviewers received incorrect or damaged products, and found sizing inconsistent, making online ordering challenging.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast delivery times, some even... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the product... See more

Customer service

Consumers find customer service to be a source of significant dissatisfaction, with many describing it as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I got my order, but it was delivered to a different house even though I put my address for the driver to drop off my order at my door. I had to run to every house with a number 18 since that's all I h... See more

Rated 3 out of 5 stars

Wrong product ii was told if I wanted petite to order on line and they sent the regular size anyway

Rated 3 out of 5 stars

I absolutely love the Spiderman shirt I got!! The side I got is perfect and everything. However, the one thing that does bother me is that the stitching is loose at the neckline and seems that it will... See more

Rated 4 out of 5 stars

The clothing is very nice, the sizes are not all that accurate and the sizes are all the same eventhough it's an other type of clothing or model so not that accurate, and hard to see what size would f... See more


Company details

  1. Clothing Shop
  2. Bag shop
  3. Fashion accessories shop
  4. Sunglasses shop
  5. Ladies' clothes shop
  6. Youth Clothing Shop

Written by the company

¡Bienvenidos a Bershka! Visita nuestra web, descubre todas las colecciones que tenemos preparadas para ti y viste con las últimas tendencias en abrigos, cazadoras, chaquetas, faldas, camisetas, zapatillas, botines, el denim más cool y un sinfín de propuestas para ir con el outfit más trendy. Además, en nuestras tiendas encontrarás un look para cada ocasión: vestidos de fiesta, prendas casual o fits deportivos. Disfruta de nuestras novedades y con la variedad de diseños, estampados y colores que ofrecemos cada semana. Prendas para chica y chico fashion, cool y únicas que conseguirán que quieras compartir tu #bershkastyle. ¡Te esperamos!


Contact info

3.0

Average

TrustScore 3 out of 5

152k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(152,390)

9,911 reviews in the last 12 months

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Rated 2 out of 5 stars

Extremely bad quality for jeans

Buying online from Brazil. The design of the products are great, however, I expected more quality for such a high price for some jeans. The jeans I ordered looked great but just in the second wear it was already having threads falling apart and leaving pieces behind. After having it for a month or so already, I can say it’s quality is worse than Shein and I would not buy it again. Although not being able to judge other products of theirs, I can easily say it’s the worst quality jeans I own, however, I have to say they look amazing and the design of Bershka’s products are great. Due to my bad experience with the jeans, even if I wanted to rebuy, I would be afraid for it to have a similar quality to the jeans. I really wanted to like the product, but would not recommend either rebuy any jeans of the brand. Thank you, with all the respect.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Not received all items I ordered

I ordered five items and only received one package with one item in it. Flagged the next day, 2nd July 2026, via WhatsApp chat and was told that my issue had been escalated to the relevant department. Still awaiting a response over a week later.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Placed an order and it was marked as delivered by the courier. The proof of delivery photo is indeed me and my house, however the parcel shown in it was from a different retailer and I have not received the order. Customer services refusing to help with a replacement or refund simply stating “it’s been delivered”… RIDICULOUS

10 July 2026
Unprompted review
Rated 1 out of 5 stars

I’m disappointed with my recent online…


I’m disappointed with my recent online order. The packaging was not satisfactory, and when I opened the package, the shorts were extremely wrinkled throughout. The presentation made the items feel poorly handled and not ready to wear, which was quite disappointing.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

I placed an order for delivery to an InPost locker. The Bershka website clearly stated that I had 15 days to collect my order. However, when I went to pick it up after just 5 days, my parcel was no longer there.

I contacted customer support, but they couldn’t do anything to help. As a result, I lost my item and couldn’t purchase it again because it was already out of stock.

I’m very disappointed with this experience.

9 July 2026
Unprompted review

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