Bertelskager Reviews 113

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

First of all, I was served a very dry cake which was most likely a few days old! Second of all, their section upstairs smelled like a rotten corpse! Third of all, I couldn't fit in their toilet! There... See more

Rated 5 out of 5 stars

The cheesecakes were perfect for large birthday parties. The blueberry brownie cake was particularly delicious. The cakes are well packed and travel well. Only thing I would suggest is to allow cak... See more

Rated 5 out of 5 stars

Thank you for the very delicious cakes you made for us! We chose from a varies of cakes, so we could wish a really happy birthday to our colleagues who enjoyed their favourite tastes. The cakes are... See more

Company details

  1. Coffee shop
  2. Espresso Bar

Written by the company

HANDMADE IN DENMARK Bertels er grundlagt i København i 2014, og vi er stolte af at kunne præsentere et bredt udvalg af den klassiske håndlavet cheesecake, med et New York-touch. Bertels cheesecakes er en smuk blanding af den klassiske amerikanske opskrift og de karakteristiske smage, der kendetegner Danmark. Bertels er anerkendt for at fremstille byens bedste cheesecake, med mere end 30 forskellige smagsvarianter, lige fra vores berømte bestseller Oreo, til de mere klassiske Raspberry Vanilla og Chocolate Ganache. Besøg os i en af vores butikker, og nyd en kop friskbrygget kaffe, the eller anden drik, sammen med et stykke af byens bedste cheesecake. En udsøgt smagsoplevelse i en klassisk hyggelig dansk atmosfære. Vores mest besøgte butik, ligger i Kompagnistræde 5. Det er en gammel smykkebutik, en arkitektonisk perle fra det klassiske gamle København. Du er altid velkommen i vores butikker.


Contact info

3.6

Average

TrustScore 3.5 out of 5

113 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Cake design was not professional

Cake design was not professional. There is not smaller size of some of the cakes and people have to buy the only big and pricy size.

1 June 2023
Bertelskager logo

Reply from Bertelskager

Hi, we have small size cakes, you can find it in our webshop. Let me know if we can help you.

Rated 5 out of 5 stars

Amazing cheesecakes

The cheesecakes were perfect for large birthday parties. The blueberry brownie cake was particularly delicious. The cakes are well packed and travel well.

Only thing I would suggest is to allow cakes to be picked up at other locations than the one in central CPH.

5 September 2022
Rated 1 out of 5 stars

Unprofessional staff

The cake was ok but when I arrived to pickup the cake for my birthday, the store was closed (during open hours). spent a long time waiting outside in the rain. I called them many times but they didn’t pickup the call. I spent a stressful time outside waiting for some luck because I have no other choice and it was my birthday day. Of course I will never again order a birthday cake from there.

8 December 2021
Bertelskager logo

Reply from Bertelskager

Hello, we are sorry to hear this, can you tell us what day it was? Write to us at bertelswebsite@gmail.com, we would like to solve this problem.
Have a nice day

Rated 1 out of 5 stars

TRAUMA

First of all, I was served a very dry cake which was most likely a few days old! Second of all, their section upstairs smelled like a rotten corpse! Third of all, I couldn't fit in their toilet! There's barely space for 1/2 person. Instead of traumatizing your senses with bad food and horrible smells for 60 kr, go bake yourself a nice cake or something and stay at home with your children.

25 November 2021
Unprompted review
Rated 5 out of 5 stars

Delicious, high quality!!!!

Thank you for the very delicious cakes you made for us!
We chose from a varies of cakes, so we could wish a really happy birthday to our colleagues who enjoyed their favourite tastes.
The cakes are bigger than usually, so everyone was satisfied :).

22 November 2021
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