bestbuy-officechairs Reviews 

438
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very good service from James at Sales and product arrived early next day by efficient courier who would have phoned before leaving, if we were not at home.

Rated 5 out of 5 stars

Searching for new office chairs - these looked the part so ordered one - brilliant fast delivery (Less than 24hours from order to delivery - despite Covid and bad weather!) - Flat packed with some sel... See more

Rated 5 out of 5 stars

All too often people are quick to complain, But I want to say a big thank to all staff at Bestbuys - Office Chairs for their attention to dealing with our order from ordering, to phone call to expect... See more

Rated 5 out of 5 stars

Slightly sceptical about this online firm, but they have good reviews so I took the plunge. Product exactly as described, delivered promptly and at an excellent price. Small problem assembling chair... See more


Company details

  1. Office Furniture Shop
  2. Office equipment supplier
  3. Office refurbishment service
  4. Office supplies shop

About bestbuy-officechairs

Written by the company

Best Buy – Office Chairs is a family run business and the UK’s number 1 office chairs website with thousands of chairs at unbeatable prices! With over 20 years experience in the office furniture industry, our team of expert sales staff are on hand to offer friendly, professional advice, ensuring you find the most suitable office chair, at the best possible price. On Sale Visit Our website Best selling chairs Best selling furniture range

Written by the company

Free Next Day Delivery!

Over 50000 Products in stock!

Massive choice of office chairs and office furniture.

Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

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4.8

All reviews

(438)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service everytime

I've ordered office chairs from this company a couple of times. The order process is super quick and easy. Enquiries handled over the chat window have always been dealt with so efficiently it surprises me every time! I have had no complaints with this company in my experience with them.

20 September 2022
Rated 5 out of 5 stars

Fantastic After Sales from James!

Had a very unfortunate gas bottle failure just on the end of warranty. James (via web chat) was onto it in seconds and arranged to ship out a replacement FOC.
An increasingly rare level of service.
Highly recommended and gets my repeat business.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a chair from this company one…

I ordered a chair from this company one afternoon and I received it the next morning. It was exactly what I wanted and I was not disappointed with the quality.I needed that chair quite quickly for my wife who had been poorly and sho loves it. If that's the way they do all their business then this company needs to to congratulated. Thank you so much. Regards Ivan.

5 August 2022
Rated 5 out of 5 stars

Excellent after-sales service from BestBuy Office Chairs

Excellent after-sales service from BestBuy Office Chairs A castor casing broke on our office chair. The receipt showed that it was still under the manufacturer’s guarantee. James instantly responded to my email, ordered a new chair base and a couple of days later I have a fully functional office chair again.Thank you, James

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Comfort Ergo 2-Lever Mesh Operator…

Comfort Ergo 2-Lever Mesh Operator Chairs.

easy assembling and comfortable chair, after purchasing 2 from bestbuy-officechairs.co.uk. order placed, acknowledge quickly, most helpful members of staff and professional staff to cater for all my requirements. thank you so much

21 July 2022
Rated 5 out of 5 stars

Nice chair, good service

Nice chair at a good price. Sadly after it if use a part broke, I sent them some pictures and they sent a free replacement, even rescheduling the delivery to wait until we'd be in. These things happen, it's how they deal with it that makes a difference. I'm a happy customer.

18 July 2022
Rated 1 out of 5 stars

Completely useless

Completely useless, delivery refused twice as they didn’t come to the address given and tried to blame me for giving the wrong address! Problem was I already had a chair delivered there 2 weeks before, so was completely the drivers fault. First purchase was fine, second was an absolute joke so I’ve asked for a refund after waiting over 2 weeks and being asked to take a picture of my office outside? I’m running a business and do not have time to be waiting around when I get several deliveries per day successfully delivered. Better off buying from a shop IMO

27 June 2022
Unprompted review
bestbuy-officechairs logo

Reply from bestbuy-officechairs

Hi Nick

The address on your order had your company name missing from your PayPal order and all it had was Unit 1, See below

Unit 1, Marshwood Close
Sturry Road
Kent
CT1 1DX

It was only when you called to chase delivery that we were advised by TNT that it was refused as he went to the wrong Unit 1 you then gave us the address of your company ARMADILO Self storage, which we passed onto TNT via live chat and they said they would update but for some reason, they never added this to the driver's notes and he went to the wrong address again.

I have raised a complaint with TNT for the hassle and inconvenience caused

Update
I can now see the chairs have been delivered ok the following day, TNT emailed me to apologize for their error in not updating your company name.

Regards
Bestbuy-Officechairs

Rated 5 out of 5 stars

New office chair

I've been looking around for a good office chair and as usual I read a lot of reviews. I found what I like, contact Best Buy to ask a few questions (very helpful and knowledgeable). As a bonus I couldn't find the same chair cheaper anywhere else. The delivery was on time and as stated, all in all a very good experience.

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Resolved

Resolved issue promptly.

16 June 2022
Unprompted review
bestbuy-officechairs logo

Reply from bestbuy-officechairs

Hi Ali,

Excellent,

Regards
Bestbuy-officechairs

Rated 1 out of 5 stars

Don't always belive what you read

Don't always belive what you read! Bought a chair expecting delivery the same day as promised. No such luck. Wasted an entire day waiting for it to arrive.

11 May 2022
Unprompted review
bestbuy-officechairs logo

Reply from bestbuy-officechairs

Hi William Marquez,

Thank you for your review, This is the first we have heard of any issue you have had. If you had contacted us directly instead of Trustpilot we could have looked into this and sorted this for you asap.

I have looked into the issue that you have left a review on and i can see it was our system that gave you the wrong delivery date on your confirmation, So I apologize you waited all day for nothing to arrive, had we known we would have called to advise the last thing we want is to have you take a day of work for nothing to be delivered.

We have now delivered you a new chair on the date requested that you would be home, I am glad it has arrived safely. Once again i am sorry the first one arrive late, was left unattended and damaged, we will take this up with the courier asap.

Regards

Bestbuy-officechairs

Rated 5 out of 5 stars

Definitely recommend!

The chair that I bought from bestbuy was at a competitive price, the delivery was on time and customer service was friendly, informative and quick to respond! Definitely recommend!

6 May 2022
Rated 5 out of 5 stars

Really helpful

Really helpful. some damaged furniture delivered but they were replaced promptly and without any issues, great supplier and will be using more often!

27 April 2022
Unprompted review

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