Best Buy Reviews 

Was going to get my mom a new TV for her birthday. She now knows what it is. She is very sad. Improve your receipt service and make it so you select who the receipt goes to or just give it only to the person who buys it. One star

We bought a 75 inch Roku TV from the store in Savannah Georgia when we called they said there was nothing they can do. It was outside the manufacturer warranty only by six months. They wouldn’t even help us!! So after only a 1-1/2 years we were out quite a bit of money for a TV that didn’t last! You would think that they would step in and say that because you bought it from here, we will replace it and we will take it up with the manufacturer ourselves. Just don’t buy nothing from Best Buy. I think it’s sad that they wouldn’t help us. I can see if the TV was four or five years old. But nothing crickets they would not help us at all! Stay away from the store and certainly do not buy a Roku product!!

Best buy promises delivery by today, I waited all day for the delivery. It was on the truck and out for delivery at 9am. At 6pm the purolator website tracking states it wont me delivered until monday. The isn't the first time purolator/best buy has treated customers this way. Best Buy doesn't care and purolator talks in circles until the customer shuts up.
This makes 3 deliveries that have been screwed up by purolator/Best Buy. Always the fault of the drivers who don't feel like delivering.

I ordered a refurbished Mac Book, Geek squad certified, which means it was supposed to have been painstakingly checked. It was sent to me with a cracked screen. First promise broken by Best Buy. I contacted customer support. I wanted to have the screen fixed under warranty, but I was told I could only exchange it since it was bought online, no repairs, and I believed them, of course. So, I go through the process of shipping the computer back, and have it exchanged, for the same model, paying even an exchange fee. Then, without an email, a call, nothing, just because I decided to check my account, I see that my exchange had been cancelled, after shipping the Mac back as I was told to do. I contact customer support again (by the way you wait even 25 minutes before chatting with an agent), and they tell me the exchange was cancelled because the item is not in stock, which is a lie because I can see that the same Mac is on sale right now in their website, only they sell it $90 more expensive. They say my only option is a refund, or I can take it to a store to have the screen fixed...really? They told me exatly the opposite of the first customer support agent, who was adamant I could not have it fixed! I explain the situation again, and nothing, they say the computer is not in stock, I share with them the link to their own webpage with my Mac on sale, now. Nothing I can only get it fixed or have a refund. But I ca'nt get it fixed, they had me ship it back! Then when they calculate the amount to be refunded, they try to make me believe the amount I paid for the Mac included the exchange fee that they made me pay. I HAD TO DO THE MATH FOR BEST BUY ABOUT HOW MUCH THEY MUST REFUND ME. Basically, they lied to me multiple times, their information is a lie, they tried to refund me less money that I actually paid and they say they don't have the mac in stock while they sell it at $90 more what I paid originally. It is outrageous how they do business!

I would rate zero stars if I could. I DO ORDER FROM BEST BUY. I paid for a TV and install service and have gotten a repeated runaround with my delivery and install.

SAVE YOURSELF SO PAIN. DO NO ORDER FROM BEST BUY ONLINE.

Great to work with a company that is supplied great technology to my family for so many years

Best Buy is beyond horrible. Poor customer service with getting new computers repaired. Lies about repairs, lies about return times, lies about sending an item to Atlanta. These people here in Montgomery, Alabama boldly lie to your face and don’t care one iota. NO MORE BEST BUY!!!! Don’t even buy the membership. MORE LIES!!

Purchased Insignia AirTags on the recommendation of a friend. Got them home, 3 worked and one was dead. Went back to the same store (Tower Rd in Aurora, CO) to see about a replacement or a new battery. The cashier or whoever she was was rude AF and said pretty much too bad. The MANAGER came out and proceeded to lie about not having a tool (despite Geek Squad being right there) to replace the battery and tore up the back of the tag, and then said: "these things are shit anyways, I don't know why you bought them." I was stunned.

This is for the Best Buy, Winter Garden Store, 3367 Daniels Rd., Winter garden, FL 34787

Wanted to just give a HUGE shout out to two "Geek Squad" staff members, "Emilio M" and "Zarin." The are awesome. Tremendous ambassadors for Best Buy and the Geek Squad!!!

I recently went into a Best Buy store here in Amherst New York to look at an electric bike. After giving my name to an individual in the front they said go wait by the bikes will send someone over. The bike my wife and I were interested in was the lectric XP4 750. The price for one of these bikes was $1299. The gentleman came over and I said my wife and I would like to look at this bike can you take it out of the rack so we can you know maybe sit on it and see what it feels like the gentleman was probably 19 years old and he said well we're not allowed to take it out of there it's bolted in. I said how am I supposed to look at the bicycle for even if I wanted to have it to sit on it he said all we can unbolt it. This makes absolutely no sense I wasted my time going in there and also I said to the young man you know it's too bad because my wife and I are going to buy two of these but now we're not going to buy them from you my wife and I did buy two of them online. I think if you're going to have these bikes in your store you better have somebody that's knowledgeable about them, because he definitely knew nothing about the bikes. Could tell us nothing about the bikes when I asked some questions. Best Buy just lost $2,900 in sales because they have items they know nothing about and customers cannot look at them except in a stand. Guess maybe another box store is going to go down for lack of customers.

I’ve had horrible, horrible experience, with Best Buy. I purchased five auto cameras for my cars and trucks. I’ve had one put in, but you still can’t see the picture on your iPhone. I’ve been trying to get And scheduled the other ones to get them installed as well and the Best Buy location in Austin Texas Texas off of Barbara Jordan Boulevard. I’ve had a horrible experience with them. I think the GM is Danny Deleon and he doesn’t even call anybody back or anything. With the problems. My son showed up last Saturday at 3 PM when we had the appointment and they told him he didn’t have an appointment. Horrible horrible service run run run from Best Buy. Do not buy any cameras that you’re gonna put in your car at Best Buy. The service is horrible.

I bought a refurbished apple watch from the website. it quoted me a quick 2 day delivery which i need since my watch was broken. Day of delivery i get an email that it is delayed. The email told me that if it did not arrive in 2 weeks, i could cancel the order. I did not have 2 weeks to waste, i needed a watch! I talked to Nathan on a customer service chat, and he assured me that the shipper had merely missed its pickup window, it was on its way, and i was sure to recieve my watch that day. This was a lie. When i was able to get accurate shipping data from fedex, it showed the package was still in Binghampton, NY and nowhere near virginia. I recieved the package 2 days late. Don’t trust their quoted delivery dates. And dont trust customer service people trying to get a 5 star review.

Horrible customer service with AI ,and live agents attempting to review 9 expensive items ordered , delivery and installation time schedule. Finally asked Miss AI 4 times to speak with a live agent. This “ agent” attempted to review the order and assured me the delivery and install of all purchased items would occur as scheduled. Three hours later, I received a phone call from some oneat Best Buy call center in the Philliopines stating that the
delivery order needed to be split because all items were not available for scheduled date( 2 days from today). He then gave another date for the delayed items to be installed WITHOUT ASKING IF I WOULD BE AVAILABLE!?!
I stated that date did not work, he placed me on hold for 7 minutes then came back on the line and stated that the original delivery date would be cancelled because they were unable to split the order into 2 delivery and install dates. I repeatedly requested to speak to a live agent” supervisor” to which the answer came that there was not a supervisor available. After going around in verbal circles with the agent who kept repeating the same lame story regarding “ no supervisor to speak to” and the delivery/ install date has been changed no verified , he stated that he would communicate to me and the supervisor via email for follow-up..
WHAT AJOKE!

Do not use their payment arrangement and if you do keep your eye on the bill because they fraudulently charge late fees no matter when you pay your bill.

Best buy sent two foreigners to install a dryer. They could barely speak English. They didn't think I needed the new vent because they didn't want to rip the old one out of the wall, so now I got to take the part back. The dryer is a little big for the space.

Complaint Against Best Buy

On June 17, I was scheduled to receive a matching washer and dryer that I purchased from Best Buy. The delivery was delayed to June 21, when only the dryer was delivered. I received no communication explaining why the washer was missing.

On June 23, after I contacted Best Buy myself, I was told the washer would be delivered on June 28. On June 25, I received a delivery confirmation confirming the June 28 delivery. However, June 28 came and went with no washer and no communication from Best Buy. Once again, I had to contact customer service, only to be told there is no estimated delivery date and that they may not even have an update until July 9 regarding whether delivery can be scheduled.

Best Buy accepted payment for merchandise they did not have available to deliver and repeatedly provided delivery dates they failed to honor. At no point did they proactively notify me of the delays. Every update required me to spend hours contacting customer service myself.

As a result of Best Buy’s failure to deliver the washer, I have incurred additional expenses using laundromat services because I have been without a functioning washer.

The only solution offered was for me to purchase a different washer that costs more and pay the price difference, even though it would be a different brand, different model, and different color than the matching set I originally purchased. I should not be required to spend more money because of Best Buy’s inventory and fulfillment failures.

I requested to cancel the order and receive a refund. However, Best Buy could not tell me when they could retrieve the dryer that was delivered and informed me that my refund would not be processed until after they receive the dryer back, which could take weeks. I was also advised that I may be charged restocking fees despite the fact that Best Buy—not me—failed to fulfill the purchase agreement.

I am requesting:

* Immediate cancellation of the order.
* A full refund with no restocking fees.
* Immediate pickup of the delivered dryer at no cost to me.
* Reimbursement for my reasonable laundromat expenses incurred because Best Buy failed to deliver the washer.
* A review of Best Buy’s inventory and delivery practices to prevent customers from purchasing products that are unavailable.

I have made every reasonable effort to resolve this matter directly with Best Buy. Unfortunately, after multiple broken delivery promises, poor communication, and no meaningful resolution, I have been forced to take different action.

"Worst experience ever. Unreliable customer service and terrible handling of orders. Never recommending this company to anyone!"

On 6/13/2026, I went to the Chesterfield, MO store and bought a Samsung 85” TV (order #1126164375961). I also paid for delivery, installation, and programming for dual audio setup. I had an appointment for the Geek Squad to perform these services on 6/25.
First, the Best Buy system makes it nearly impossible for me to plan my day. I received notice on Thurs morning that someone would be here between 12:30 and 4:30. Later, I got an email that Logan would be here at 1:15. Then, it changed to 1:00. Then, it changed to 2:30. Then, it changed to 3:15. That was the last notice I received, and no one ever showed up.
At 4:45, I called. This was a new experience in frustration as I first had to deal with the AI robot repeatedly asking the same questions. It finally transferred me to a human and of course I had to again give my information. After doing all that and explaining the problem, the person told me that I was transferred to the wrong person as she did not handle large TVs. She transferred me to another person. Same BS. She said that she did not see any notes and could not help me.
So, I went back to the store. After a long wait, I spoke with Sebastian Laurentius, Manager. I again explained everything that did and did not happen. He could not explain why no one showed up or called me. But, he was going to notify the team manager at the store where the service originates and he was going to notify that person’s boss, as well. Since it was near closing, no one answered him. But, he assured me that I would be notified the next day of their plans to rectify the situation. The next day came and went with no contact, no apology, and no offer to perform the work for free.
The next day, I called and cancelled my order. DO NOT DO BUSINESS WITH BEST BUY UNLESS YOU WANT SIMILAR SERVICE.

I bought a jaw saw June 3 2026 . I went to return it 2 weeks later and I was 3 days late and they wouldn’t refund my money. I never used the saw . I paid 143.43 for it and I saw it on amazon for &98. I was soo pissed. I am never shopping there again!

This Best Buy in Culver City is a nice one. It is spacious, has a decent (not great) selection and super nice sales people.

We have bought from them quite a lot and have never had a problem with returns or any purchase. They are super nice.

Their selection of All In One desk computers is not great, but they have more than some. And the salespeople are trained and know what they are selling. They take their time with every customer.

The place is spotless and their prices are usually the best in town.

When you walk in you are greeted and it does not take long to get help.

I would give them a 5 but their Geek Squad is not the best and I can't recommend them. I am sure they are great for simple things. They are nice, but trying to reach them on the phone is next to impossible.

I will keep going to this Best Buy.