Didn’t even proceed past the basket of this order. Once I saw the price of delivery I got a laugh. 13.25 for the order 12.95 for the postage within Ireland 😂😂😂
Company replied
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See what reviewers are saying
From the first telephone call we were delighted by the amicable and helpful staff at Bestbuyenvelopes. From the time that we had an e-mail link everything has gone smoothly and with helpful assis... See more
Company replied
Thank you Aleksandra Look and all the team. Customer service provided was more then 100% . After I placed an order, I was a little confused regarding my personalized envelopes, but comunication via ph... See more
Company replied
Always great service and products from this company. The beach towel for customer loyalty was an extra nice touch! Thank you very much. I'd have no problem recommending Best Buy Envelopes to anyone in... See more
4.2
Great
383 reviews
No recent history of asking for reviews
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Didn’t even proceed past the basket of…
Didn’t even proceed past the basket of this order. Once I saw the price of delivery I got a laugh.
13.25 for the order 12.95 for the postage within Ireland 😂😂😂
4 December 2024
Unprompted review
Reply from Bestbuyenvelopes
Dear David,
Thanks for taking the time to send us your review, and we apologize for any confusion regarding the shipping costs.
We are an eCommerce company based in the Netherlands and we ship across multiple countries in Europe, including Ireland. Due to this, shipping fees can vary depending on the destination.
We understand that the delivery cost may seem high, but please note that we offer free shipping on all orders to Ireland above €175. We hope this helps clarify the situation.
Should you have any questions or enquiries in the future, please do not hesitate to contact our dedicated Customer Service Team. All our contact info can be found through this page: https://www.bestbuyenvelopes.ie/contact. We will be more than happy to assist you in any way we can!
Thank you for considering us, and we hope to have the opportunity to serve you in the future.
Best regards,
Team Bestbuyenvelopes.ie
Bad customer service
I ordered for the first time and the order came very quickly. However, on delivery, the parcel was wet as something that looked and smelled like liquid detergent had spilt in the van which also carried my order. The DPD driver offered to open the parcel with me to check the contents, which we did. The items I ordered were wet and smelled strongly of detergent, so the DPD driver said he would take it back, apologised for it, and said the Best Buy Envelopes would send a new one. Totally not the company's fault, but that was 2 weeks ago and I have contacted them 3 times. They continue to tell me they haven't received confirmation from DPD that this happened, and there's been no effort to help get the products back to me. I haven't gotten a refund or been sent a replacement, this delayed the shipping of my customer orders and I had to re-purchase packing supplies elsewhere so I could ship my orders. Terrible experience.
3 February 2024
Unprompted review
Reply from Bestbuyenvelopes
Dear Ms Baptista,
Thank you for your review and order.
We are sorry to hear that you feel this way.
We have steps in the claim procedure we need to follow, in order to be able to make a refund or send the order out again. As there was no tangible proof, we needed to give DPD some time to react.
We have sent out replacement today.
Our apologies for the inconvenience caused.
With kind regards,
Team Bestbuyenvelopes.ie
Got what I ordered within the stated…
Got what I ordered within the stated delivery time.
27 August 2023
Prompt service
20 August 2023
Excellent service and product
8 August 2023
Reply from Bestbuyenvelopes
Dear Eugene,
Thank you for your kind review.
Hope to see you again soon in our webshop.
Have a great weekend!
Kind Regards,
Team Bestbuyenvelopes.ie
Always happy with my delivery
Great company, always happy with my delivery. Fast Delivery. Have ordered a few times, regular customer.
3 August 2023
Reply from Bestbuyenvelopes
Dear Mr Stuart,
Thank you for your kind review.
Hope to see you again soon in our webshop.
Have a great day!
Kind Regards,
Team Bestbuyenvelopes.ie
Excellent experience
I have asked for samples in order to figure out what size pouches i need for my product and they were quick to send me all the sizes i have asked free of charge. When i have placed the order, i got the delivery within the time frame stated, no delays, well packaged and last but not least, the price was amazing. I am a happy customer.
26 July 2023
Reply from Bestbuyenvelopes
Dear Chip,
Thank you for your kind review.
Hope to see you again soon in our webshop.
Have a great day!
Kind Regards,
Team Bestbuyenvelopes.ie
Great value and quick delivery
7 July 2023
Reply from Bestbuyenvelopes
Dear Fiona,
Thank you for your kind review.
Hope to see you again soon in our webshop.
Have a great day!
Kind Regards,
Team Bestbuyenvelopes.ie
Over all best !
4 July 2023
Smooth experience and quality product
Smooth experience and quality product. Second time purchasing abd coming back for more
29 June 2023
Reply from Bestbuyenvelopes
Dear Aiden,
Thank you for your kind review.
Hope to see you again soon in our webshop.
Have a great day!
Kind Regards,
Team Bestbuyenvelopes.ie
Reply from Bestbuyenvelopes
Dear Matthew,
Thank you for your kind review.
Hope to see you again soon in our webshop.
Have a great day!
Kind Regards,
Team Bestbuyenvelopes.ie
very good and fast service
26 June 2023
Reply from Bestbuyenvelopes
Dear Mr Tyrrell,
Thank you for your review.
Hope to see you again soon in our webshop.
Have a great day!
Kind Regards,
Team Bestbuyenvelopes.ie
Quality paper
The paper is great quality but the envelope has no glue to close it. For privacy, I taped them closed.
The range of sizes to choose from is the best I've seen. I couldn't get envelopes to fit 14×19cm anywhere else. Thank you
23 June 2023
Reply from Bestbuyenvelopes
Dear Jo,
Thank you for your review.
Hope to see you again soon in our webshop.
Have a great day!
Kind Regards,
Team Bestbuyenvelopes.ie
Arrived on time good quality will buy again
6 June 2023
Reply from Bestbuyenvelopes
Dear Liz,
Thank you for your kind review.
Hope to see you again soon in our webshop.
Hope you have a great weekend!
Kind Regards,
Team Bestbuyenvelopes.ie
Very efficient but despite giving my…
Very efficient but despite giving my full address at the time of order the courier driver did not have my Eircode and had to phone me for directions.
15 May 2023
Reply from Bestbuyenvelopes
Dear Stephen,
Thank you for your 5 star review despite the fact that the driver could not find your address in 1 go.
Hope to see you again soon in our webshop.
Have a great weekend!
Kind Regards,
Team Bestbuyenvelopes.ie
Reply from Bestbuyenvelopes
Dear Amanda,
Thank you for your kind review.
Hope to see you again soon in our webshop.
Have a great weekend!
Kind Regards,
Bestbuyenvelopes.ie
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