Best Price Travel Reviews 

397
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Customers frequently struggled with bookings being declined after entering payment details, only to be told prices had increased or tickets were never actually issued. Travelers also found it extremely difficult to reach customer support, experiencing long phone delays, unhelpful responses, and broken promises regarding ticket confirmations. Some reviewers were happy with the assistance they received, noting that certain staff members made the booking process smooth and provided very helpful guidance. Consumers additionally mentioned finding affordable deals and securing legitimate flights without encountering major travel complications during their trips. These individuals appreciated the dedicated help when navigating unexpected schedule changes.

What people talk about most

Booking process

Customers consistently note negative experiences with booking process, highlighting frustrating errors after... See more

Price

Clients share ambiguous opinions on price, with high disagreement regarding transparency and offers.... See more

Customer communications

Reviewers mention negative feedback about contact, highlighting constant frustration when trying to reach... See more

Service

Consumers find service to be negative, reporting concerning experiences and unprofessional conduct. Reviewers... See more

Customer service

Customers had ambiguous experiences with customer service. Reviewers frequently reported long wait times,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I booked a flight for December end in November but my ticket is still pending. I contacted them multiple times regarding this and i was told it's in progress and will be confirmed in next 24 ho... See more

Rated 2 out of 5 stars

I booked with Best Price Travel in May and was emailed with a booking confirmation. The booking confirmation took a day or two to come through which I thought was unusual. I was due to fly in Se... See more

Rated 1 out of 5 stars

Extremely bad service from Wendy. But Ruby is good. I booked a flight. They said that they issue e-tickets in 48 hours. But they failed extremely to issue e-tickets on time. After calling them... See more

Rated 1 out of 5 stars

absolute scam - when you book a ticket via them the money gets deducted from the account however you never receive any ticket. When i called them to check they said the fare advertised is not availab... See more


Company details


Contact info

2.7

Poor

TrustScore 2.5 out of 5

397 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(397)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

WARNING ALL THESE REVIEWS ARE…

WARNING ALL THESE REVIEWS ARE FICTITIOUS!!!!!!!

I booked a flight though their website as I payed using my card locked in the price .I received no confirmation number ,I had to call once I got on the phone with a Mark who clearly had a middle eastern accent ,I proceeded to ask for my confirmation number which he then told me to hold he needs to call the airline .After Mark got back on the phone he said that the airline did not have anymore available seats for the promotion.I was flying round trip but he said for an additional cost you can fly and get a regular seat .So the price I paid was around $389.00 ,He wanted to charge me an additional 175 each way .Thats over 700 dollars .It would of been less if I just booked through the airline itself. After getting names I called the airline directly and asked if they had me as Mark explained on stand by . The airline said that I’m not even in their system nor does my name even appear on their stand by list .So I called my card company gave them all the information and charges were revered I disputed it and my money was refunded.People DO NOT GO THROUGH THIS COMPANY ITS A SCAM .What they do is is advertise these fake prices which I assume is their fees then when you call they will try and get you to pay the regular fee which lands up being double the price .

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I really loved the experience with ruby. She is really nice and helpful. She booked the ticket very quickly for me.
Thankyou ruby mam

2 April 2025
Unprompted review
Rated 5 out of 5 stars

"I had a wonderful experience working…

"I had a wonderful experience working with Ruby to book my flight tickets. She was incredibly responsive and efficient in finding the best options for the travel dates and budget for 4 of us. The whole process was smooth and stress-free and I appreciated how Ruby took the time to ensure all my preferences were met. I especially loved how quickly she handled everything, from booking the tickets to providing clear and timely updates. I’ll definitely be reaching out for future travel needs. Highly recommend their services!"

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Milly

Milly, you have done great work in a faster convenance to flight oversea and thank you

27 March 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST

Does it ring any warning bells that all the good reviews mention Ruby or Millie as the consultant. I have had to ring this company many times in the last few days and I spoke to Harry, James, Jodie, Francis and Michael. None of them helped me.
I booked and then had to try to change my ticket due to having shingles - a very painful condition.
It is not fun to try to get help from this company. And they did not help me to either get a credit or to change my ticket despite having a medical certificate that stated I could not fly.
Save your sanity and your money and stay away from this company.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Best Price Travel… for making…

Thank you Best Price Travel… for making my life easier.. and not forgetting your company asset i mean Ruby for providing me an exceptional experience through out my ticket booking process. I am very glad to have to spoken to Ruby. Wishing her all the success in her future endeavours.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY IS FRAUDULENT

THIS COMPANY IS FRAUDULENT. DO NOT USE THEM. CHARGED MY CARD FOR 2 TICKETS AND DIDNT GIVE ME TICKETS. I HAVE BEEN CHASING THE PROBLEM SINCE THE 7TH OF MARCH AND STILL HAVEN'T HEARD FROM THEM. DO NOT BELIEVE THE SAVINGS AND BEST PRICE EITHER ITS A SCAM.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS

They took our money we paid for the airlines and did NOT pay the airlines. We rang them over 10 times. They are based in Delhi and are thieves and SCAMMERS

24 March 2025
Unprompted review

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