BESTSECRET Reviews 

Delivery, price

Great prices and choice

The best!!!

Very simple, they're the best! Best goods, shipping, prices, discounts...everything.
I don't remember when I was in some store for buying a clothes or shoes.

Most authentic
Most reliable
Hidden Gem for shopping lovers
Since I found I only buy from this site
And remember this site is not for all
only for sophisticated fashion lovers 😉🫰🏽

Good products good price and quality

ALL goods Are really original and great quality

Quick delivery to Sweden, top quality and great deals, I've been using this app for 6 years, never disappointed always satisfied.

Extremely disappointing experience – refund still not received after 6 weeks

I am very disappointed with BESTSECRET’s customer service.

I returned an item (CPL 40159584-009) and initially the company refused to refund my money. Only after a long and exhausting exchange of messages did they finally confirm that a refund of €479.00 had been processed and that the money would arrive within 2–6 business days.

However, more than three weeks have passed, and I still have not received my refund. I have contacted customer service again several times, but my messages are being ignored.

This is an unacceptable way to treat customers. A company should not keep a customer’s money for weeks after confirming a refund, and ignoring requests for clarification is extremely unprofessional.

Very disappointing service and a frustrating experience. I expected much better from BESTSECRET.

Another issues:

Terrible experience with returns and customer service – account closed after complaint

I am extremely disappointed with BESTSECRET’s handling of my return and the way they treated me as a customer.

I returned a pair of loafers (Article No. 40636209-005, Size 39) because they did not fit me. The item was returned according to the instructions, but BESTSECRET claimed they never received it and refused to issue a refund.

The value of the returned item was €229.50 (original price €255.00, after a 10% discount).

As well 2 other items from another order:

-Moncrief
Straight-leg jeans
Item no.:
40617712-009
Colour:
Dark Blue
Size:
W32 L34
Quantity:

in Höhe 69,99 Euro

und Moncrief
Straight-leg jeans
Item no.:
40617713-027
Colour:
Navy
Size:
W32 L32
Quantity:
1

In Höhe 59,99 Euro

I carefully registered the return in the BESTSECRET system before shipping the item and followed all the required return instructions. The item was correctly marked as a return in my account.

However, at a later stage, BESTSECRET unilaterally removed the return status from my account without any explanation. The item was no longer shown as returned, even though I had properly registered and sent it back. I consider it unacceptable that my account information was changed without my knowledge or consent, making it even more difficult to prove that I had followed the correct return procedure.

After a long exchange with customer service in an attempt to resolve the issue, instead of properly investigating the return or offering a fair solution, I received an email informing me that my account would be closed.

I find this completely unacceptable and highly unprofessional. A customer who raises a legitimate complaint should receive support and a fair resolution—not have their account terminated.

This experience demonstrates a very poor level of customer service and a complete lack of respect for customers. I have lost both my money and my confidence in this company.

I will never use BESTSECRET again and cannot recommend it to anyone.

Basically everything is perfect

I was a frequent buyer on their website but recently seeing some things that are pretty unfair as discounts who should be lasting the timing that the timer says,instead they magically disappear even earlier from your basket,so yes scamming people isn’t fun

Offers cannot disappear just like this, if the timer is still on,so please dont blame something wrong since it’s not the first time this happened like the “20%” you clammed. I have screenshotted proofs of this and even wrote to you CS who is inexistent

Top quality

This webshop is the best, good price for fantastic items

Best quality

Good Quality and price.
Fast Shipping and delivery

Great products, fast deliveries and super easy returns. 10 stars for good prices ❤️

Great products, awesome discounts and spot on service - love it!

Great selection, great value for money! Easy to order, easy to return. Will be back!

Whatever I've purchased from this site, I've been completely satisfied.