BESTSELLER.com Reviews 

Ordered a jacket on 15/03 (3 weeks ago) and despite receiving a confirmation of dispatch email, nothing has arrived. The tracking number for Hermes reports that they are waiting for the package to be handed over to them and no action from the contact us web page or email address (other than the usual, we are very busy and will get back to you statement). I thought I ordered a reputable brand from a legit company but now I am having doubts

Best seller were very helpful and quick to deal with my problem when the delivery company failed to deliver my parcel securely.

Ordered a pair of shorts for £80.00. Now told that shipping will be a further £62.00. So £80.00 lost. Thanks Bestseller!

I order 2 pairs of jeans 2 weeks ago. I chased as not recieved. Same slow responses from customer service as other have experienced. I have now been told there was a problem with the courier and I would need to wait 14 working days for the items to be received from the courier and additional 5 working days to process the refund. This will result in you having my money for 6 weeks before a refund is issued. As it is a problem with your courier and you have had this confirmed my refund should be processed immediately. Please resolve or this will be transferred to trading standards.

There was a fault with my coat and the customer service gave me the option of 10% refund or free return.

I found someone to fix the original fault (snap button fell off after 2 wears) and a rip in the pocket that had happened after the initial email. When I told the customer service representative the total cost, she kindly offered a 15% refund which covered the cost of the repair.
I was very pleased with this.
The only thing I note is that the time it takes to get a response is very long. They allow for over 8 days!!! I had ordered and received a second order in between emailing bestseller and receiving a reply.
Overall very happy with the result and love love the items I kept!

I ordered a jacket from Jack & Jones, and three times they sent me the same wrong item. I contacted customer care after the second time, and Amanda told me she had been in contact with the warehouse to ensure I received the correct item. Nope! Completely untrustworthy and incompetent, this company. Huge waste of time and money. Far from being a “Bestseller”!

I had a query about t-shirt sizes in SELECTED's new lines, since the 'Perfect Tees' are being discontinued. Lisa was very helpful and got me the info I needed promptly.

Do not buy I don't recommend bestseller.com for your Shoe nor cloths nor anything with your hard earn cash. Buy with them only if you've been donated the funding otherwise save your funds. I recieved the worst Jack & Jones jackets and pants with the worst delivery massage no refund no one to talk to for 25 days , I gave up so well it on your own if you want to shop with bestseller.com

Do not order off this company best sellers ,i placed a order from what I thought was Jack Jones and sent items back and we’re told we that they had refunded but I didn’t receive this so I emailed and they said there was a problem with card number but I had paid via pay pal !
It’s now 5 weeks and still No refund.
I have sent emails and messages to you but you keep tell me you are sending a refund but then don’t !!!!
it’s simple just refund me my money 😡

I placed an online order with Only.com in December. I returned the order in January via evri. Because the shipping is going to Denmark I am unable to track any further than when it left the UK on the 11th. I purchased using my credit card and have had to pay it off to avoid interest fees so I am
Out of pocket and cannot get hold of anyone via what’s app or email that will help me! There is no number to call the customer service appears to be non existent! This is the only way I can think of getting a response as I want my money back!

I placed an order no 9525311740 on 18/1/23. Never received anything , emailed Bestseller customer services about 8 times. One response to say they are looking into it, nothing over the past 10 days. So frustrating !!!!!!!!

I've only received excellent service from Bestseller on several occasions

Order jeans from Jack Jones. Been trying for 6 days to get my refund. No contact from anyone. Can’t call them. They don’t answer emails. I am owed £213. ANSWER YOUR EMAILS!!! I Will be going to trading standards to get my money back.

The overall experience is a nightmare.
I made a return in date 4th of January, I haven't received any notification regarding it. after 10 days, I checked the delivery track and the product arrived to destination the 14th of January. I haven't received any communication about it.
I tried to contact them through email, chat, phone. After few attempts I eventually achieved to get a chat assistant to help, saying that even though the order was delivered to the destination I sent it (labes printed by them), the order had to arrive to Polland where the warehouse is, and that I should wait other 14 days before asking again. Today, 24th of january, I tried again to contact them though all channels, and eventually, the chat agent told me that order arrived yesterday to their warehouse. I should wait other 8 business days before I receive my money back. I haven't never received any notification from their side, if you try to contact them is very difficult, no true they send you email when they receive the order. more than 1 month to receive refund and you should keep contacting. I still haven't seen my money back
Horrible CX, don't buy there

I ordered a coat on 24th October and am still waiting for a refund!!!! I didn’t have a confirmation email then had a nightmare trying to return the coat as there was no return label- after several emails (each time taking 5-7 days to get back to me) I finally got one and returned the coat on 10th November via Evri- I have submitted evidence of my return and am still waiting for my £58!!! I will never order from ONLY or bestseller again!!! Last email I sent was on 12th Jan and have heard nothing since!!

I ordered 9 items on order number OL1200713937 (Jack & Jones) costing £416. then i got a receipt but on my account it showed I haven't ordered nothing. I was then sent a tracking number which didn't work. I thought forget this and wrote a email Which still hasn't been replied to stating that due to extremely bad service I will be returning this full order IF it ever shows up. When it came I returned this via the label provided and through the post office. since then i can not talk to no one I have no idea if I'm getting my money back etc. I again emailed and still no reply, i also tried the chat online which tells me its out of office hours no mater what time i try. what going on, i want my money back asap... DO NOT USE THESE PEOPLE they have no customer service skills and no way of contacting them. funny enough I could speak to them BEFORE I had issues but when I needed help they do not help at all. do i need to go legal?

I ordered a Yaslira padded coat and was a bit worried cause i couldn't get the track and trace in Finland, but Bestseller responded quickly my inquiries via Whatsupp and my parcel was delivered in time despite the lack of track and trace. The coat was the right size, and colour and fit that i expected, and i'm really happy about it. I was worried cause the parcel would come from further Europe but in vain. So, good service and good products, thank you again!

I ordered 2 of jeans on 08/12/2022. However, they didn’t send anything to me. Then, they told me that they will not be able to deliver them and refund the money. However, there is no refund yet. I have been waiting for one month. Totally bad customer experience for me