At the moment I feel like I've been robbed. Item not delivered and intentionally convoluted or broken method for getting my money back. Set expectations lower than the floor and be ready to be d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but... See more
Company replied
Fabulous prompt service by Laura, I sent an email in the morning & by the same afternoon my issue was solved, I was given a full refund plus Additional discount on further purchases. I have shopped... See more
Company replied
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer ser... See more
Company replied
Company details
About BESTSELLER.com
Information provided by various external sources
BESTSELLER.COM provides you with the largest and newest collection of styles from ONLY, VERO MODA, JACK & JONES, SELECTED HOMME/FEMME and many more brands from the BESTSELLER brand portfolio. We combine the latest fashion with editorial inspirational content.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.bestseller.com
1.6
Bad
90k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund
I have been awaiting a refund for a month, I have stopped receiving replies from bestseller regarding my refund. This is frustrating me quite a bit as it was an expensive order as a student.
12 August 2022
Unprompted review
Reply from BESTSELLER.com
Hey Adam,
Thank you for taking the time to lave us a review. We truly appreciate it.
We are sorry to hear that you have not received your refund. We understand that this is very frustrating and inconvenient for a student.
Our customer service agent has reached out to you via email to fix the situation. Please reply to that email and we will help you further as well as explain the situation.
Thank you again for leaving us a review. We hope you have a great day!
Best regards,
BESTSELLER online shops
Customer Operations
Ripped produts…
Ordered trousers that turned up after 10days, with a 5inch cut through the material of one leg.
Returned item (still awaiting refund!) but did re-order.
However, the next pair turned up also having a cut through one of legs!
This company is a joke.
11 August 2022
Unprompted review
Reply from BESTSELLER.com
Hello Rhys,
Thank you for contacting us.
We are so sorry to hear that you have received 2 faulty items in a row, we understand this is not the experience you wish to have with us and we are taking this seriously.
It is great that you have reached out to our customer service who is now assisting you.
If you have any questions, please reply to the email they sent you today.
We wish you a nice day further.
Best regards,
BESTSELLER online shops
Customer Operations
tried ordering there for the first time…
tried ordering there for the first time order didnt go through because the items "could not be delivered to my adress for some reason" but it only told me that after i paid lol
now the order cant be found by them and they still took my money
9 August 2022
Unprompted review
Reply from BESTSELLER.com
Hello,
Thank you so much for your feedback and for reaching out to us.
We are sorry to hear about your failed order. We always strive to provide you with the best customer experience and take your feedback very seriously.
We would very much like to help you solve this matter. Would you please reach out directly to us on customerservice@bestseller.com and we will put an agent on the case as soon as possible.
We look forward to hearing from you.
All the best,
BESTSELLER online shop
Customer Operations
Orders don't arrive and no response from customer service! Currently out of pocket by nearly £500 and no resolution in sight.
I agree with the other reviews here. I am currently awaiting two orders totalling nearly £500. They were apparently dispatched 3 weeks ago but neither of them have arrived. Customer service response is either non existent (I have sent multiple requests to try and find out what is happening) or very delayed (takes over a week to come back) and very vague (they are experiencing some delays and the parcels should be delivered 'soon'). I have also reached out to the company via social media and simply get told that Head office cannot help and refer me back to the generic email for customer services. When I responded this saying that I wasn't getting a response from customer services, this message simply went ignored as well. I have followed up all avenues again today and still no response. VERY VERY POOR SERVICE. AVOID THIS COMPANY. I myself, will never order through them again.
26 July 2022
Unprompted review
Reply from BESTSELLER.com
Dear Nicola,
Thank you for taking the time to leave us a review. We truly appreciate it.
We are though sorry to hear that you have not received your order and that contact with our customer service has not been satisfactory. We are very sorry for the inconvenience this has caused.
We will have an agent look into this situation and the will contact you very shortly via email.
Thank you again for writing us a review- We hope you have a great day and that this issue is resolved as soon as possible.
Best regards,
BESTSELLER online shops
Customer Operations
Avoid at all costs
Avoid at all costs. You get hooked in by the price tag, pay your money then nothing turns up. Tried to contact them on numerous occasions, absolutely no response received. Their on-line chat service doesn’t work either, no phone number to call . Taken it up with PayPal for a refund. Won’t be going anywhere near this “company” again !
18 July 2022
Unprompted review
Reply from BESTSELLER.com
Dear Mike Wild,
Thank you for the rating and feedback, we take it very seriously.
We understand your frustration when you don't get your order in a timely manner.
We would like to take a closer look at your case and will open case to resolve this issue.
Can you please contact us at customerservice@bestseller.com (mailto:customerservice@bestseller.com) and we will be happy to help you.
We apologize for the inconvenience caused.
I wish you the best and thank you for taking the trouble to write this review.
Kind regards,
BESTSELLER online shops
Customer Operations
Awful.. beware do not order
BEWARE, DO NOT ORDER. I placed an order… It never arrived, but charged . Cannot get in touch with anyone, three weeks of trying to what’s app and email and still no further forward. Absolute joke. Do not order from here.
11 July 2022
Unprompted review
Reply from BESTSELLER.com
Hey Zlatko,
Thank you for taking the time to leave us a review.
We are sorry to hear that your order has never arrived and that you have had trouble with getting in contact with us.
We can see that there has been a conversation going on with our customer service agent and you 21.06-30.06 where the agent is waiting for your response to move forward in this matter. We have had the agent sent you a reminder email is that conversation now, so we can solve this issue for you!
Thank you again for taking the time to leave us a review. We wish you a great day!
Best,
BESTSELLER online shop,
Customer Operations
Have been waiting for a refund over 4…
Have been waiting for a refund over 4 weeks. Customer service is non existent. Emailed them a week ago - zero response. Their whatsapp chat says technical problems with refunds so they can not 'give me time when i will receive my money'. Is this for real??? I will not!! Buy from you again. Zero confidence. And dont you reply to this review by inviting me to email your customer service. I did. Awful and avoid.
26 June 2022
Unprompted review
Reply from BESTSELLER.com
Hi Marianna
We want to thank you for taking your time and writing a feedback to us at BESTSELLER online shop.
I am so sorry that you have had a bad experience shopping from us and had issue regarding your refund.
We truly apologize for the difficulties around your return and refund. Our goal is of course always for our customers to feel content when shopping from us!
I encourage you to get in touch with us again so we can clarify the situation and find a solution! Our contact details are: customerservice@bestseller.com
Once again we want to apologize for any inconvenience caused to you!
We wish you the best and thank you again for your feedback.
Sincerely
BESTSELLER online shops,
Customer Operations
Shocking treatment
I don't think I've ever experienced worse service from an online retailer. Bought 2 pairs of jeans, they told me they'd shipped when in fact they hadn't.
I had to do all the running around with their shippers to prove that goods weren't shipped, and eventually raised a dispute with my bank to try to recover my money.
A month later they suddenly send me a refund notification, and tell me to wait 10 days. After those 10 days I contact them and they show me a credit notice in their system which "proves" they refunded me, and my order shows in their system as refunded.
Three days later I'm told they're not refunding me because I have raised a dispute through my bank, but my bank says they're waiting on Bestseller, so they haven't credited my account.
It's now SIX WEEKS since I gave this company £56.45 and I doubt if I will ever recover my money.
Only buy from these people if you're prepared to lose whatever money you spend.
14 June 2022
Unprompted review
Reply from BESTSELLER.com
Hello Andrew,
Thank you for leaving a review about us.
We are so sorry to hear that you have experienced issues with your order.
Please reach out to us on customerservice@bestseller.com in case your case has not been solved.
Thank you again for contacting us and have a nice day further.
Best regards,
BESTSELLER online shops
Customer Operations
Long delivery time + faulty item
Received the product long after the estimated delivery time. When it finally arrived it turned out to be a faulty product.
10 June 2022
Unprompted review
Reply from BESTSELLER.com
Hi,
Thank you for reaching out to us. We sincerely apologize for the inconvenience you've experienced with your recent order.
If you haven't already done so, we kindly request that you reach out to our customer service team via email at customerservice@bestseller.com with your order details.
If you've already contacted us, please rest assured that we are actively reviewing your inquiry and will get back to you as soon as possible with the necessary information and updates regarding your order, including tracking details and delivery estimates.
Thank you for bringing this to our attention, and I appreciate your patience as we work to resolve this issue.
Best regards,
BESTSELLER online shops
Customer Operations
This is my first time with the company and customer service is shocking
This is my first time with the company and its been over a week and no communication on my order. When using their 'help' bot, it says it is out of hours at both 10am and 3pm!! I have emailed and asked the status of my order and nothing. Appalling service. Won't receive my item for the event. DO NOT USE.
7 June 2022
Unprompted review
Reply from BESTSELLER.com
Hi Ellie,
Thank you for your feedback.
I can see that you ordered the parcel 31st of May and Evri delivered your order on the 8th of June. The delivery time frame in your country is 5-8 working days. Thankfully, this means that your parcel was in fact delivered on time.
In case you do not agree with this, please feel free to reach out to our customer service and they will gladly look into this again.
Thank you again for all your feedback.
Best regards,
BESTSELLER online shops
Customer Operations
I was pleasantly surprised with the…
I was pleasantly surprised with the responsiveness of the customer service (namely Sarah). I had issues with returning my items, as Hermes seems to have lost my package, sent an email to customer service and everything was dealt with very promptly.
16 May 2022
Unprompted review
Reply from BESTSELLER.com
Dear customer,
Thank you for taking the time to leave a review.
We are happy to hear that you had a good experience with and are happy with our customer service.
Please do not hesitate to contact us in the future if you have any questions.
With kind regards,
BESTSELLER.com
Customer service
Great customer service…
Great customer service when I needed to return a Vila item. Money refunded quickly.
I re ordered the dress in a different size as it was lovely.
16 May 2022
Unprompted review
Reply from BESTSELLER.com
Hi Maria,
Thank you so much for taking the time to write a review about us.
We are so happy to hear that you had a positive experience with us!
Take care and please feel free to reach out to our customer service when ever you have any questions.
Best regards,
BESTSELLER online shops
Customer Operations
Placed an order from Jack & Jones on…
Placed an order from Jack & Jones on the 30th of April. It has been over a week! Tried using order number to track but does not recognise it. I followed up with an email. It has been over a week and I have not heard from anyone. What is going on with my order? First and last time I will be using these guys.
7 May 2022
Unprompted review
Reply from BESTSELLER.com
Hi Amir
Thank you for taking your time and writing a feedback to us.
I am very sorry that you have had a bad experience shopping from our brands! We truly apologize for the difficulties around your delivery! Our goal is of course always for our customers to feel content when shopping from us!
I encourage you to get in touch with us again so we can clarify the situation and find a solution! Our contact details are: customerservice@bestseller.com
Once again we want to apologize for any inconvenience caused to you!
We wish you the best and thank you again for your feedback.
Sincerely
BESTSELLER online shops,
Customer Operations
Dear Bestseller
Dear Bestseller
Having purchased items with Jack and Jones online recently, I was disappointed to find an item missing when the parcel arrived. After contacting Bestseller to discuss the problem I was refunded for this in a few days, which is much appreciated. Thank you again for your help.
6 May 2022
Unprompted review
Reply from BESTSELLER.com
Dear Tim,
Thank you so much for taking your time to write this review and share your positive feedback!
All the best,
BESTSELLER online shop
Customer Operations
Firstly I was disappointed not to…
Firstly I was disappointed not to receive my order from Pieces....but I have to say as soon as I got in touch with Bestseller customer service they were excellent. After some emails my issues were resolved and I was fully reimbursed.
28 April 2022
Unprompted review
Reply from BESTSELLER.com
Hi CAT
Thank you for taking your time to write a feedback to us!
We are so happy that you were content with the service you received. We do our best to solve all your questions and issues as smoothly as possible for you!
Please do not hesitate to reach out to us whenever you have an issue!
We hope to see you shopping with us again soon!
Warm regards,
BESTSELLER online shops,
Customer Operations
This relates to purchases from ONLY
This relates to purchases from ONLY. Bestseller always deal with queries or problems quickly and efficiently. Refunds from ONLY made within the timeframe advised. Bestseller are always helpful and quick to reply.
27 April 2022
Unprompted review
Reply from BESTSELLER.com
Hi Cheryl
Thank you for taking your time to write a feedback to us!
We are so happy that you were content with the service you received. We do our best to solve all your questions and issues as smoothly as possible for you!
Please do not hesitate to reach out to us whenever you have an issue!
We hope to see you shopping with us again soon!
Warm regards,
BESTSELLER online shops,
Customer Operations
Reply from BESTSELLER.com
Hi Paul,
Thank you very much for your message. We really appreciate that you took the time to give us the review and we are more than happy to hear that you liked our service.
Best regards,
BESTSELLER online shops
Customer Operations
Great service would buy again
12 April 2022
Unprompted review
Reply from BESTSELLER.com
Good afternoon Marie!
Thank you so much for taking the time and effort to leave a review!
We're happy to hear all went well and you enjoyed the service. We hope to welcome you again via our online webshop or perhaps even one of our stores!
Have a great day!
Best regards,
BESTSELLER online shop
Customer Operations
So helpful and great service
30 March 2022
Unprompted review
Reply from BESTSELLER.com
Hi Maria
I want to thank for taking your time to write a feedback to our company.
BESTSELLER works hard and do our best to solve all your questions and issues as smoothly as possible for you.
We are so happy that you satisfied with the customer service you received from us.
You can also reach out to us whenever you have questions or issues.
Our email details are: customerservice@bestseller.com or you can reach out to us on the chat.
We hope to see you shopping with us again soon!
Best regards,
BESTSELLER online shops,
Customer Operations
Sent jacket back on 7th march not heard…
Sent jacket back on 7th march not heard anything and no refund yet how long does it take to get refund
17 March 2022
Unprompted review
Reply from BESTSELLER.com
Hi Steve
Thank you so much for taking your time and writing a feedback to our company.
I am sorry that you had a bad experience with our company and waiting for your return parcel. We apologize for all the inconveniences. BESTSELLER works hard to always make our costumers happy and satisfied.
I encourage you to get in touch directly with our Customer Operations team so they can help your further with this case.
Customer Operations details are: customerservice@bestseller.com
Once again we want to apologize for any inconvenience caused to you!
We wish you the best and thank you again for your feedback.
Best regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.