Best Western Hotels & Resorts Reviews 

I stayed at the best western airport hotel in Tulsa. Room 108. Check in on 9/1 for one night. We were given a smoking room with two double beds. This room was so smelly and dirty, I did not feel comfortable so I asked to change rooms. The fitted sheet on the mattress flipped up at the corner to reveal a badly stained mattress. The floor was not vacuumed, the bedspread was stained and the toilet looked like it was not clean. After many questions. they moved us to room #146. It was much better. Coffee pot didn’t work though and the display on clock next to the bed did not work. We couldn’t see the time at night. Will not stay at this hotel again.

This only applies to BW Plus Olympus, Kalamoth Falls. 4/5.

The Beds were very comfortable, but the pillows need to be washed after using the bed for sleeping, since my outer ear was bleeding.

Got to see "Avatar 2: The Way Of Water" on TV for the first time.

The Bathtub had good running warm water as to splish splash and take a bath on one Saturday Night.

The Hot Tub was not that bad for bubbling water and temperature,
but the pool had yucky brown spots on the bottom.

I had enjoyed exercising at the gym, and the food was great.
Thank You for the Cookies!
The Managers were very nice.

Every time your commercial is on, I either change the channel or mute it. Why? Because I HATE the stupid and very annoying noise (music) that you play, with the "doo doo" and the very childish annoying screaming noises. Who are you targeting? Teenagers?Hate it! Get a new marketing manager.

I recently stayed at Sure Stay Best Western Vero Beach I love my stay the staff was wonderful Kim and her staff is amazing I would definitely stay there again

WORST HOTEL EXPERIENCE EVER !!!!!!! Amanda the manager is so greedy that she refused to refund the $30 dollars (30000 BW points). the more I talked to her the worst she was. said this review cost her money even if I changed it. Tried to explain I am 65 disabled and can not drive at night, and would ever leave somewhere at night. In fact I got stuck in a yard trying to see my relatives driveway. and she said well you do not know my age.
Refused to settle this with me at ALL The wifi was 1 mbs normal is 50-100 mbs. when i sat on the bed to call , I sunk so far into the old worn out mattress I had a hard time getting out. they would not do any thing about it either, said they could not call the manager, but when i said I am leaving now after 3 hrs they called the manager and the manager would not refund my money so i left anyway . then they lied and said I was at the pool with grandkids, I am here by myself for a family funeral. and did not use the pool at all. and never got a refund from corporate either, they are just as greedy. I now have to go through the BBB and the Indiana states attorneys office just to try to get my 30 dolars in bw points returned to me.

Had a stay at best western Fremont they overcharged us the customer service people were rude they erased charches on credit card and charge it again in a different day stay away from properties

Castle Inn Hotel Cumbria
(Disgusting) What a let down we booked excecutive room with acceptable bathroom as I am disabled, the room was disgusting carpets worn, wardrobe had chunks taken out of it and squeeked.we asked a memeber of staff we booked excecutive to be told this is it???? the curtain were ill fitted the kettle cheap and nasty tv didn't work properly. we paid for 2 robes and slippers she came back with 2 robes and 1 set of slippers and when queried this told oh the manager forgot to order them....the bathroom I might have caught legionaires disease the mould on the shower unit disgusting the drain full of hair you could see it coming through, also what look like a cup holder near the shower was very loose and the unit on the wall for the bin bags fell off. soaked when using the sink very small, Had the manger come to us next day and showed her and asked her what does exececutive mean to you I've stayed in a cleaner and better Premier Inn told her, showed her the bathroom boy I was so angry by this time and told her will leave it in your hands....breakfast was awful if you wanted cooked the bacon dried out and the rest got cold so quickly and greasy.... had lots of rain the day before and buckets out over the place but next day all gone and ceiling painted hope it doesn't collapse on anyone walking by.Long walk for me with 2 walking sticks to the room when asked if anyway closer to park yes almost right outside our door why weren't we told this instead of me struggling...fire alarm set off only us and 1 other person outside and the place was busy so the chap went into reception to be told all ok, so we had stood outside for all that time noone thought to come check on us, found out it was the water coming through the ceiling set of the alarm.
Thinking of asking health and safety to pay them a visit please avoid like the plague well you might even catch it if your unlucky or something else...oh and it was being refurbished right outside our room smell of paint all over. oh the day of leaving packing the car my husband went to pay our bill and while away a knock on door housekeeping he just walked in ??? sorry he told me I could have just come out the shower and when we were leaving the room felt like a criminal being watched his head popped out from behind a wall and jumped back maybe thought we were doing a runner .....almost the worst 1 yet oh we recieved a £50 discount but that won't take away the awful time there although Keswick is delighful

Since the new management took over the hotel is going down hill fast. 2 times they charged us extra for no reason and when we complaint about it to the customer service, they played down, but the fact it is illegal to charge my credit card without letting me know. You better find another hotel that cares about their customers. Be careful and verify your credit card.

Best Western's online reservations website has not allowed me to use my credit card to make online reservations for over two years now. Every time I attempt to, I get a message about a credit card error, so each time I have to do the reservations by phone (and of course, there's no issue then).

This is the only hotel chain in the world where I've had this issue, and for an internationally known hospitality chain like Best Western, this kind of ongoing tech issue is simply inexcusable. Do they still use dial-up modems??

Needless to say, every time I've attempted to get an answer by phone about this issue, no one can help. The agents acknowledge there's an issue, but each time I've been patched through to a "Customer Care" supervisor, they all give me the same answer: I don't know what you're talking about and I'm afraid I can't help you.

Egregious service for such a well-known hospitality company. Sayonara BW! Will never use you again.

BUGS in shower and sink. No housekeeping to replenish towels and empty trash. Smoke alarm starts chirping at 2:30 AM, I remove battery still chirping, detector is hard wired and was hesitant to disconnect wires. called front desk and they cam and pulled wire. Next morning when I discussed my TOTAL DISSATISFACTION and LACK of SLEEP, DJ the manager tells me she will give me 7% off. 7% is an insult 7% is the tax. I explain if thats the best she can do, I am going to immediately check out in which I did. When I finally tracked down the owner Shantel , who would not return my call. He explains to me he is not responsible for the life of the battery. How bout the satisfaction of his customers or providing them with a comfortable place to sleep. HOW BOUT CHANGING THE BATTERYS EVERY YEAR LIKE THEY RECOMMEND!!. The owner is more concerned about pocketing as much money as he can and the maintenance is at a low or zero priority and its not fixed or repaired unless it broke. STAY AS FAR AWAY FROM THIS HOTEL AS POSSIBLE

I stayed at the GLO. Best western Asheville. Super nice accommodations. Great staff, close parking. I would absolutely recommend.

I had an amazing 9 night stay at the Best Western in Burkburnett,Texas!
The bed was so comfortable & the room kept so clean!
The staff & management were so friendly & professional! Especially Amy & Rose!
The breakfast was very good & those who prepared it were very attentive & cared about making it good for us folks staying there!
My sister & I will be in that area this August for a week. I’ve made our reservations & I wouldn’t think of staying anywhere else! Wonderful staff! Great rooms & price!
Thank you for the great stay!

My family and I stayed at the Best Western @ 503 Washington Ave, Kingston, NY, US.

I must say it was absolutely disappointing.
The last time I was at this location was when it was the Holiday Inn.

Since the Best Western took over, there has been some dramatic changes. Including but not limited to:

•Outdated decor (20+years old)
•Must odor throughout the building including rooms.
•Very dirty,outdated dining room seating & decor.
•Overcooked,undercooked,cardboard tasting food.
•Very limited menu.
•Side entrance doors are supposed to be locked with access only via key card but everday we were there I saw the door consistently being held open with a gadget where by giving entrance to anyone that could walk right in without being noticed,
•My daughters and I went to use the pool and there were a bunch of men standing by leaning over the pool walls watching us.
•There was no security guard available.
•After speaking with locals, we have learned that the Inn has become a place where undocumented workers are allowed to be housed.
•There was no lifeguard available.
•Bedding appears to be outdated. Like they just rewash or reuse stained sheets.
•There are two vending machines for an entire building. (over priced)
•There is now an awkward wall built in the center dividing the food area from the rest of the main building making everything feel so closed in.
•Landscaping to this place is absolutely horrible.
•Driveway is cracked and old.

We chose this place with the idea that it was going to be as inviting as it was when it was the holiday Inn. Boy were we so incredibly disappointed.

We will never return here. It seriously needs updating and cleaning and better safety measures put in place.

We had reserved a room for 2 nights for Father’s Day weekend. We had reserved a king suite with whirlpool. When we got there, they had sold our room out from under us. We had traveled for 2.5 hours to get to Fort Smith. They offered us lodging at their sister hotel. We were assured that even though they didn’t have a whirlpool in the room that they did have jetted tubs. We drove to the sister property which was only about 2 minutes away. When we tried to check in we were informed that they didn’t have jetted tubs. She said she’d told the other property that less than 5 minutes before our arrival so the aspen lied to us. She also informed us that the aspen had removed the whirlpools out of their rooms so they had sold us a room at an incredible rate hike that said we had a whirlpool. I do not advise anyone to stay at this property. We drove a great distance & had to backtrack 30 minutes to find lodging.

I recently stayed at this hotel-- my wife and I brought our dog. I made the reservation well in advance, described the dog (18 lbs, 12 inches tall), and was told my 2 night stay would be $319 an change plus some fees and taxes-- this would include a fee for the dog-- which was fine. The day before the 4 hour drive to the hotel from my home I received a confirmation email which included "other taxes and fees" (not individually detailed but grouped together) taking the "TOTAL STAY" price to $369.77. When we arrived the next day prepared to pay the TOTAL STAY fee of $369.77 I was hit with another charge of $30 for my pet. Despite knowing about the pet (they even had the description), they said because I had made my reservation by phone, it hadn't been included in the TOTAL STAY charges (which, again, included the taxes and fees I'd been told to expect). Having no choice at that point but to agree (we didn't have time to try and hike all over Newport News looking for a comparable hotel that accepted pets. Besides, because I booked this at a lower rate, the room was non refundable) we felt forced to accept. Upon returning home I called Best Western to dispute the added fee and asked that they refund just the $30. They offered me a $50 coupon- useless b/c I might not ever stay in a Best Western again and I'd have to spend more money to be compensated for their error. I was told they'd get back to me in 2-5 days (they didn't) and when I had to call again a week later I was told that they had they right to tack on this fee AFTER THE TOTAL STAY EMAIL AND WHILE I WAS STRANDED IN THEIR LOBBY WITH NO OTHER LEGITIMATE OPTIONS. Beware this horrible company and they're predatory practices. I will never stay at one of their hotels again and will strongly advise friends and family to do the same.

Your hotel in Wytheville is the dirtiest Best Western we have ever stayed at. There were no towels in the room when we arrived. The desk attendant was walking around in bare feet. The room was dirty, the bathroom was filthy. Our family had three rooms booked, and all were the same. It has put me off ever staying in a Best Western again.

I stayed 3 nights at the Best Western in Pueblo, Co. I was pleased with the room and so thrilled that housekeeping cleaned my room each day- I was not expecting that. The rooms were clean and comfortable, but the highlight was the young man, Ethan, who worked in the breakfast area. He was so friendly and such a good worker- what an asset to your company! I overheard other guests commenting about his pleasant demeanor. Thanks Ethan for your cheerful and positive outlook- you had a big impact on lots of guests!

I would like to express my thanks and appreciation for the service and care I received at Best Weatern Plus. Your staff and Manager did not disappoint me thank you Lilly!!

One of their hotels charged me twice for a stay and they will not refund me.

Edit: Had to use credit card company to get my money back, hotel never responded.

It was a good experienc and there behaviour was great. Also there service was good. Ms Rafia was good behaviour.