bet365 Reviews 

6,932
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 983 reviews, most reviewers were let down by their experience overall. Many found customer service unhelpful, inefficient, and difficult to navigate. Customers frequently reported account issues like suspensions, restrictions, and withdrawal difficulties. Technical glitches and website freezing further contributed to a frustrating user experience. Reviewers also felt the company showed greed and did not value loyal customers, with some accounts limited or closed after winning. Conversely, a small portion of people were satisfied, noting smooth and fast payouts, good casino game selection, and an overall problem-free experience.

What people talk about most

Website

Clients share negative opinions on the website, with many reviewers calling it a "disgrace" and expressing... See more

Payment

Consumers find payment to be a frustrating experience, with many reporting delays and difficulties in... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing issues such as accounts... See more

Service

Users describe negative interactions with service, with many reporting frustrating delays and issues with... See more

Price

Customers express significant dissatisfaction with pricing, often feeling that they spend a lot of money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Had my account closed down suddenly and unexpectedly. Had numerous open bets so attempted contact via Live Chat to be told that I had numerous accounts with them (untrue). Curious and worried that som... See more

Rated 1 out of 5 stars

I would never put my money in this scam site. My son played there and out of nowhere they suspended his account with his money and refuse to open even tho he has provided two kinds of identification,... See more

Rated 1 out of 5 stars

After 17 years of being a loyal customer to bet365, I've closed my account, the fact that your bet could win & be settled as a loss "in accordance with their rules" isn't technically gambling because... See more

Rated 1 out of 5 stars

Warning about Bet365 practices are absalouutly disgraceful. They will freeze your account once they feel your bet can cost them money!!I I did the maths beforehand covering both teams in a football ga... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.3

All reviews

(6,932)

1,243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Garbage

Garbage. Funds disappeared. Ghost me when I enquire about the measly 70 quid missing. Keep it! I'll blast my money on world cup accas at sky bet!

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Having a common name can get you banded.

So after months of back and forth and being on the phone on hold for over 20 min once again 365 says my account is banded. I have contacted Jersey gaming commission and Maryland's also which both say my name is not on the self exclusion list. I have a common name which 365 is aware of but yet does nothing to resolve this issue on their end. How can a company that makes billions not be able to correct a mistake that I personally have done the leg work on to go to the gaming commissions and them telling me that I have a common name. This is so crazy to me. Anyway I would never use 365 again and if you have a common name please be warned this can happen to you.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Useless support

Useless support. Cannot withdraw my money. Honestly, the worst. My money is stuck there. The support is worse than useless and all of them should be fired. Tried to withdraw my money THREE TIMES and ALL times failed. Support can't help, totally useless. All of these clowns should be replaced with AI.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

We should be able to give NO stars

We should be able to give NO stars! In six months I have spent £1000. No good wins. Basically just down £1000. My own fault obviously. I researched them and have no idea why overall, they were given a good rating! Do not show loyalty here! You rarely get dragons or free spins and even if you do- you often win more money on a normal spin than you do even IF you do finally get a dragon or the free spins!

After checking my review status and seeing it labelled as ‘unprompted’…. I googled what that meant. Apparently it’s ’when a customer wrote a review on their own, without receiving a formal invitation by the business’…obviously this is laughable. A business would clearly only invite you to make a review if it was positive! Does that response not defeat the purpose of Trustpilot? Furthermore, the google research also stated ‘unprompted reviews are not systematically linked to a purchase record by the platform.Because they aren't tied to an automated post-purchase system, businesses have the right to challenge or flag them if they suspect the feedback isn't based on a genuine experience’.

I can show bank statements and photo evidence of my claims made above and the fact that I have been a paying customer…an option not offered with the ‘customer feedback’ platform. Should bet365 offer a payout I would change my review, but I’m obviously not the only dissatisfied customer and am appalled that it’s already been insinuated that I am ‘not a paying customer’ and have basically made this up!

2 June 2026
Unprompted review
Rated 1 out of 5 stars

I have play here and I place a parlay…

I have play here and I place a parlay bet and I took a picture of my bet and at the end of my last game I'm thinking I won and ti find out the bet I took a picture of didn't match what they had..this place is a scam and they took money out my account when I tried to cash out..stay away

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Had won a few times and was cashing out…

Had won a few times and was cashing out early as was not brave enough too bet big amounts of money....500 plus.....my last bets they allowed me too bet then wouldn't let me cash out.....absolute scum.....if i was losing they wouldn't stop me from playing....why can't someone have a bit of good fortune.....I've lost enough not too warrant non return.....scum scum scum.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

È stata un'esperienza orribile

È stata un'esperienza orribile. Se potessi, darei 0. Offerte ridicole. Devi scommettere centinaia di euro per ottenere un bonus di 2 euro. Ti vedono solo come una fonte di denaro. Ti vedono come un bancomat. Vergogna. La peggiore azienda di questo tipo in Europa.
It was a terrible experience. If I could, I’d give them a 0. Ridiculous offers. You have to bet hundreds of euros just to get a 2-euro bonus. They only see you as a source of money. They see you as an ATM. Shame on them. The worst company of its kind in Europe.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Theft

Theft. If you click cash out and then confirm the cash out your algarithim cant decided after the fact that cash out is not an option. I will spend my money elsewhere

30 May 2026
Unprompted review
Rated 1 out of 5 stars

This casino is the worst constantly…

This casino is the worst constantly glitches and it just eats money between the skipping and the bull crap sign up bonus is a joke ....I don't recommend this one ....I have few more days left till bonus is over and I'm deleting it...

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this platform at all costs. It has one of the lowest ratings of any gambling site, so that's no coincidence. I'm no disgruntled gambling addiction either, like they try to paint you as.

Avoid this platform if you expect fair promotional terms. I followed the guidelines for their offer, but bet365 voided the payout due to hidden, overly complex terms and conditions.
I kept winning money on the free to play daily game and eventually I won over £100 on the daily game. A sign came up almost straight away saying account suspended (it was indefinitely). I took my winnings out by bank transfer straight away, before that froze.
They don't mind when people who may have problems deposit money, but they don't like you winning. Especially if you haven't paid a penny.
The worst thing was, I asked them to close my account today, and the last man I spoke to, who was actually the best, kept saying, do you just need a break etc. I said no, I want to close my account and any data you have of mine. Then I got an email with all their office addresses, which are spread around Europe and the Americas. And the strange thing was in the small print, it said "we may of sent this by accident, but if this reaches you, delete it straight away. It's an illegal document to own for someone without permission. Any copies or if sent to anyone is breaking the law. Then I wrote back, " So you're using scare tactics? " And it kept sending the same thing, so it was obviously a bot ai sending the emails. It's still very strange they sent me that email though. That's really dodgy. Almost a threat. But I don't mind sharing. They won't get much out of me if they sue me.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE: accounts can be compromised and 365 do absolutely nothing about it, take it from me! I’ve lost £190 as a result of suspicious activity on my account, Bet 365 want nothing to do with it. I’d recommend another platform if you I tend online betting!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

What a terrible site!

What a terrible site!! Games don't work, get kicked off if you win a couple of bucks. Would give it a zero if I could. Don't waste your money

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Well this happened a while ago my…

Well this happened a while ago my girlfriend used to have a bet365 app and as I did too she had to self exclude herself from all casino apps because she got advised too as she needed some debts clearing and I was nothing to do with this self exclusion I went to go on my account and said my account had been blocked so I contacted bet365 and asked why my account had been blocked they told me they couldn't give me a reason why and ended the chat being really rude and ever since this as happened I've gone back on the app every so often and still get the same answer every time they are horrible members who work there and wouldn't recommend to anyone so I suggest who ever owns bet365 you need to sort this out big time!!!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company
Kicked me off for winning too much
Which other betting company does that??
No wonder the owner is a billionaire

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Before you play in the bet 365 casino

Before you play in the bet 365 casino, just flush your money down the toilet. Because I don't know if they have any standards or legal payouts, but I haven't won anything in a month.They just take and take and take and take.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Bet365 Service-NO. Speed-NO.Satisfaction-NO

Having had my 20yr old account Limited again so far for about a month, I contacted LIVE CHAT & was repeatedly told 'Won't be a minute'', then 'I'm just contacting the dept that can help. After 15 mins chat tells me it can't be contacted & must be closed for the Bank Holiday O.M.G
SO THE WAIT GOES ON.

25 May 2026
Unprompted review

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