bet365 Reviews 

6,915
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 983 reviews, most reviewers were let down by their experience overall. Many found customer service unhelpful, inefficient, and difficult to navigate. Customers frequently reported account issues like suspensions, restrictions, and withdrawal difficulties. Technical glitches and website freezing further contributed to a frustrating user experience. Reviewers also felt the company showed greed and did not value loyal customers, with some accounts limited or closed after winning. Conversely, a small portion of people were satisfied, noting smooth and fast payouts, good casino game selection, and an overall problem-free experience.

What people talk about most

Website

Clients share negative opinions on the website, with many reviewers calling it a "disgrace" and expressing... See more

Payment

Consumers find payment to be a frustrating experience, with many reporting delays and difficulties in... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing issues such as accounts... See more

Service

Users describe negative interactions with service, with many reporting frustrating delays and issues with... See more

Price

Customers express significant dissatisfaction with pricing, often feeling that they spend a lot of money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Had my account closed down suddenly and unexpectedly. Had numerous open bets so attempted contact via Live Chat to be told that I had numerous accounts with them (untrue). Curious and worried that som... See more

Rated 1 out of 5 stars

I would never put my money in this scam site. My son played there and out of nowhere they suspended his account with his money and refuse to open even tho he has provided two kinds of identification,... See more

Rated 1 out of 5 stars

After 17 years of being a loyal customer to bet365, I've closed my account, the fact that your bet could win & be settled as a loss "in accordance with their rules" isn't technically gambling because... See more

Rated 1 out of 5 stars

Warning about Bet365 practices are absalouutly disgraceful. They will freeze your account once they feel your bet can cost them money!!I I did the maths beforehand covering both teams in a football ga... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

7k reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(6,915)

1,222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shit app shit company wouldn’t waste…

Shit app shit company wouldn’t waste your money with these scammy bastards can’t even have a paid out bet that should’ve won but they decided to change the rules a win is a win but they can’t help themselves

12 July 2026
Unprompted review
Rated 1 out of 5 stars

This company limits your bet once you…

This company limits your bet once you start losing effectively never allows you to have a chance to punt. Why do that ? If you didn't want my business just don't let me place my first bet. Shady fraudulent company.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from slots RTP doesnt exist…

Stay away from slots RTP doesnt exist almost impossible to get a bonus and if you do get a bonus your lucky to get over 10x payout. Ive spent thousands of pounds and overall return is about 2/300 pound.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

These guys are next level fraud and…

These guys are next level fraud and slow. I opened an account and uploaded my documents. It took them a minute to review them and decide to close the account , although i uploaded a pic of my id taken directly with the phone and a utility bill. They allowed me to deposit before i sent out the documents and now its been over 8 days REVIEWING my documents which they already declined for them to return my money. In addition, they sent an email threatening not to open another account. All what i did is deposit, upload an id copy and pdf of my electricity bill. Theyre a joke. Im still waiting for review to end until today. NEVER USE THEM

2 July 2026
Unprompted review
Rated 1 out of 5 stars

They offer promos and dont fulfill…

They offer promos and dont fulfill them. I have to educate their operators every call. They dont understand their own terms of agreements for promos. Ai chat is terrible. Puts you on loops without answering questions.

Worst. They delayed soccer updates over 40 minutes. I wasnt watching a match and it showed a leg unfulfilled. It offered me a small buyout at the end of game. I thought chances of final leg hitting must be bad because player was t taken out. He actually fulfilled the lef 30 minutes earlier but they had that bug of a delay on stats update

F minus and stupid customer service reps

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor

I had disappointing experience with Bet365. My account was suddenly closed without a clear explanation, same experience as others had mentioned

8 July 2026
Unprompted review
Rated 1 out of 5 stars

slots are rigged to high heaven how…

slots are rigged to high heaven how they have not been investigated yet is beyond me day in day out year in year out just dead dodgy as hell.

another 271 spins book of the dead wihout a bonus horrendous.

another 309 spins to get a bonus that paid peanuts book of the dead this site is a dustbin stay away from the slots.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

READ THE REVIEWS.🤔🤔

All I will say is before joining READ THE REVIEWS. Placed a small bet on a extra placing race the horse came 4th which was clearly stated 4 place payout but then bet365 change their mind to a 3 place race I have a photoshot proof of my placed bet and the result of the "4th extra place offer" Still not enough evidence bet365 was wrong and should of payed out but they ask you for a race reference number which is about 15 numbers long and hard to find in which case you need to come out of the customer service original spoke to so you have to start the procedure from scratch with a different advisor over and over again. Thanks Bet365 for the sake of a few pounds returns you've lost a long standing regular although small bet pundit. Ps thanks for the £1.38p payout on the 58 free spins I won on the fruit machines you strictly only offer can be used on.🤔🤔🤔🤔.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Can’t play unless youre in NJ

Made an account and a deposit. Can’t play unless you’re in New Jersey. Every other casino doesn’t even let you create an account in a restricted state. And no they will not give you a refund. Do NOT do business here. It’s a scam

7 July 2026
Unprompted review
Rated 1 out of 5 stars

WARNING SCAM PRACTICES by Bet365

Warning about Bet365 practices are absalouutly disgraceful. They will freeze your account once they feel your bet can cost them money!!I I did the maths beforehand covering both teams in a football game, they froze my account so they did not have to pay out on 2nd bet- I was left at a substantial loss....NEVER EVER AGAI- THEY ARE A CON!!!

5 July 2026
Unprompted review
Rated 1 out of 5 stars

The very definition of scam! 🤬

This was my first time trying a betting site, mostly out of curiosity. I just wanted to see what it was like. Of course, you can’t even access the platform without creating an account.

What I didn’t know at the time was that you need to enter all of your personal details with absolute accuracy, almost as if you were buying a car, because once the account is created, you can’t correct them afterward. I’ve had countless conversations with customer support and exchanged numerous emails, yet they keep telling me that my verification is still “under review.” In my case, I accidentally left out my last name, which means I can’t verify my identity with my official ID documents.

However, they have no problem taking your money or constantly bombarding you with messages telling you to verify your account or it will be closed in three weeks.

Now I’ve also noticed that many other customers report being told that their identity documents are “not valid.” From what I’ve seen, this appears to be a common practice, which only reinforces my impression that this is an absolute scam.

Based on my experience, it feels like a scam designed to take your money and make it difficult—or impossible—to get it back. Stay away!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

I had an extremely disappointing…

I had an extremely disappointing experience with Bet365. My account was suddenly closed without a clear explanation, and I was left trying to get access to the money that remained in my account. The whole process has been frustrating, with poor communication and customer service that has been unhelpful and slow to provide any meaningful answers.

As a customer, I expected transparency and fair treatment. Instead, I felt ignored and left without a proper resolution. If you're considering using Bet365, be aware that if any issues arise with your account, getting support and resolving them may be far more difficult than expected.

I hope Bet365 reviews my case properly and returns the funds that belong to me as soon as possible.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

We only want stupid bettors

**Bet365 limits customers who actually understand live betting**

Very disappointing experience with Bet365. We were live betting based on game flow — watching momentum, pace, scoring trends, substitutions, and how the game was actually unfolding. That is supposed to be part of the skill of live sports betting.

Instead of standing behind the live lines they posted, Bet365 limited our accounts. It feels like they are fine taking bets from customers who are just guessing, but once someone shows discipline and understands how to read a game, they shut it down.

What made the experience worse is that family members’ accounts also appeared to be associated with each other, even though each account should be reviewed individually. The lack of transparency around that was frustrating and concerning.

In my opinion, Bet365 does not seem interested in fair action from informed bettors. If you pay attention to game flow and bet strategically, be aware that your account may be limited quickly. Very disappointing and not a sportsbook I would recommend.

4 July 2026
Unprompted review

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