My withdrawal was declined by my bank as I didn't know fraud has been committed on it. Contacted betdaq who wanted the replacement card details which I didn't have as was awaiting a new card. I did ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vicky was both professional and communicative and very quickly understood the issue - said she would pass on and ring back when completed. This she did - absolutely first class. Not many customer serv... See more
Company replied
Vicky in Customer Service... 10/10 ! Thank you so much. Absolute diamond. Helped me with my questions and she immediately got me on the Discord support group like, step-by-step walked my old-ass throu... See more
Company replied
Swift response by Vicky to a request by me for a football match bet to be resolved, 4 days after it had been abandoned. Vicky was attentive, polite and effective. The issue was resolved within 15 minu... See more
Company replied
Company details
Written by the company
Betdaq is one of the largest betting exchanges in the world, offering customers a unique position to back and lay bets at competitive odds whilst accompanying their exchange product with an innovative sportsbook and casino.
Contact info
4th Floor, IFSC House, Custom House Quay, IFSC, Dublin 1, D01 R2P9, Dublin, Ireland
- +353 15566222
- helpdesk@betdaq.com
- www.betdaq.com
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BETDAQ
Hi Charlie,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with us. Providing excellent service is our priority, and it's wonderful to know we delivered. We truly appreciate your support.
Have a great weekend.
Kind regards
BETDAQ
Vicky at customer support
Vicky at customer support was brilliant, quick, effective and found solutions easy. 5 stars.
11 March 2026
Unprompted review
Reply from BETDAQ
Hi Darrin,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Vicky at customer service….
Vicky at customer service….. superb.
Very friendly and helpful…… sorted out
withdrawal enquiry promptly
11 March 2026
Unprompted review
Reply from BETDAQ
Hi Darrin,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Vicky
Vicky instantly solved my problem and was so nice and understanding about it!!!! She deserves a raise
10 March 2026
Unprompted review
Reply from BETDAQ
Hi Kidam,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Absolutely USELESS website.
Absolutely useless website which is full of glitches, its even difficult to login often having to click over ten times or more, its exactly the same trying to place bets.
Lord only knows what sort of defective software they are running as its by far the worst, and slowest, of any betting site I have ever used.
7 March 2026
Unprompted review
Reply from BETDAQ
Hi Stephen,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. You can follow the forgotten password process to regain access to BETDAQ.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com and they'll be happy to assist you.
Kind regards
BETDAQ
Very helpful with applying my 0 percent…
Very helpful with applying my 0 percent commission.
24 February 2026
Unprompted review
Reply from BETDAQ
Hi Marlowe,
We're delighted to hear you're enjoying the commission offer. Don't hesitate to contact our customer service desk in future.
Many thanks
BETDAQ
Great service
Great service, from MatchedWise discord, Vicky was very helpful.
19 February 2026
Unprompted review
Reply from BETDAQ
Hi Joe,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Excellent service with Vicky
21 February 2026
Unprompted review
Reply from BETDAQ
Hi William,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Playing for hours
Playing for hours. Deposited £60 got up to £108 out of the blue my account got suspended. Couldn't contact customer services because my log in details wasn't matching which n fact it was correct. Scam site stay clear.
Edit: My account got suspended because I self excluded from Ladbrookes 9 years ago. It's anything not to pay you out or even get your deposit back.
2 March 2026
Unprompted review
Reply from BETDAQ
Hi Gareth,
Thank you for leaving your review, we're disappointed to see that you have rated your BETDAQ experience one-star. Our Customer Service Team have confirmed that the correct procedure was followed in this instance regrading your account.
If you'd like to discuss the matter further, please feel free to get in touch with our CS Team by live chat or by email at helpdesk@betdaq.com.
Kind regards
BETDAQ
I tried to withdraw some money
I tried to withdraw some money but my bank declined my card - expired. After contacting Vicky, I provided details of my new card and verification and the money was in my account within hours.
25 February 2026
Unprompted review
Reply from BETDAQ
Hi Barry,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
A few days ago I wrote
A few days ago I wrote, what I felt at the time, that was a genuine grievance to a loyal customer, and left a honest review.
Since then, Betdaq have reached out to me via customer service person Vicky. A couple of phone calls later and the majority of the issues have been dealt with. She must have worked hard as I am not an easy person to change minds.
I still think the affordability problems are slightly a self inflicted issue, I am more able to afford my hobby today than I was when 'unlimited' was the case.
Just goes to prove it is good to talk.
3 January 2026
Unprompted review
Reply from BETDAQ
Hi Barry,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Your deposit request has been rejected…
Your deposit request has been rejected as it would exceed your deposit limits. It's the 1st of the month they should of reset it also been told i have £500 and £300 monthly limet last i asked. Turned out the £300 a month was correct. If you win £1000 withdraw it then go to add £300 later they say you have already reached your limit. Even tho you are up £700
1 March 2026
Unprompted review
Reply from BETDAQ
Hi Clive,
Thank you for your review. We are sorry to hear of your experience and can confirm a member of our Customer Service Team will be in contact regarding your query.
We apologise for any inconvenience caused.
Kind regards
BETDAQ
very helpfull,really sorted my problem…
very helpfull,really sorted my problem out first class
26 February 2026
Unprompted review
Reply from BETDAQ
Hi Brian,
Thank you for taking the time to leave us a review, we really appreciate the kind words.
Have a great weekend.
Kind regards
BETDAQ
Reply from BETDAQ
Hi Ayano,
We're delighted to hear you found a fast response to your query and are always on hand to help.
Have a great weekend.
Many thanks
BETDAQ
Great
Great, prompt service from Vicky and Rory to resolve my issue.
25 February 2026
Unprompted review
Reply from BETDAQ
Hi Mark,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team and truly motivate us to keep delivering the best possible service.
Kind regards
BETDAQ
Good service
24 February 2026
Unprompted review
Reply from BETDAQ
Hi Jude,
We’re so pleased to hear about your positive experience! Providing excellent service is always our goal, and it’s fantastic to know we delivered.
Kind regards
BETDAQ
Vickey will solve all your problems
24 February 2026
Unprompted review
Reply from BETDAQ
Hi Abi,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Great and easy app with great service
Great and easy app with great service
23 February 2026
Unprompted review
Reply from BETDAQ
Hi James,
We’re so pleased to hear about your positive experience! Providing excellent app and service is always our goal, and it’s fantastic to know we delivered. Thanks again for choosing us — we look forward to helping you in the future.
Kind regards
BETDAQ
Excellent customer service
Excellent customer service from Vicky. Swift response and very helpful. Thank you!
23 February 2026
Unprompted review
Reply from BETDAQ
Hi James,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Vicky from the help desk helped me out…
Vicky from the help desk helped me out again and sorted my query ASAP really happy with the outcome thanks again
23 February 2026
Unprompted review
Reply from BETDAQ
Hi Gareth,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
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