Awards on bonuses poor. Take for example the daily pinball, it's fixed as the ball will stick at a certain point waiting for the loser box to come along so it can drop in. Other sites more favourable.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Has its perks if your a new customer will throw out a few good wins then suddenly the game RTP will drop upon playing the same game again afterwards. If its a new game your fine if its one youve playe... See more
Company replied
no telephone customer service. The chat box is slow and painful to get anything sorted. Very poor service customer service for a leading exchange bookmaker.
Obviously, I guess if you're smart enough to read reviews, you will always expect to lose at betting, you almost certainly will. Otherwise there could be no betting companies, shops, adverts etc. And... See more
Company replied
Company details
- #9 of 14 best companies in Betting agency
- #36 of 46 best companies in Gambling Service
- #25 of 42 best companies in Online Casino or Bookmaker
- #9 of 14 best companies in Online Sports Betting Vendor
Information provided by various external sources
Online Sportsbook, Spillebørs og Casino: Bedste Danske odds på Premier League, Champions League og NBA. Verdens første og største Spillebørs.
Contact info
United Kingdom
- www.betfair.com
3.3
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I've been using Betfair for a few years…
I've been using Betfair for a few years now and I haven't had any major issues. Apart from the odd freezing of the app, it's a good site for traders and bettors alike. Excellent customer service and would recommend Betfair to anyone who likes to have a bet/trade. Absolutely first rate.
17 June 2026
Unprompted review
Reply from Betfair
Thank you so much for your kind words and for being a valued Betfair customer over the years! We're delighted to hear that you've had a positive experience with our platform and that our customer service team has been able to support you well.
We appreciate your feedback about the occasional app freezing – this is something our technical team continuously works to improve to ensure the best possible experience for our traders and bettors.
Your recommendation means a lot to us, and we look forward to continuing to serve you.
Site keeps freezing
For the past month when I try to use this site it keeps freezing or not loading page properly.
Customer service gave me troubleshooting help which I have tried and it is still just as bad.
16 June 2026
Unprompted review
Reply from Betfair
Thanks for the feedback. We've been in touch directly to get more details and sort this out for you properly. We're on it and committed to making things right. We appreciate you giving us the chance to help.
Very professional and highly recommended
Very professional and highly recommended
16 June 2026
Unprompted review
Reply from Betfair
Thank you for the excellent review! We're delighted you're enjoying Betfair. Your support means everything to us, and we're committed to maintaining these high standards. Cheers!
Fantastic offers and always happy to…
Fantastic offers and always happy to help you 😀
16 June 2026
Unprompted review
Reply from Betfair
Thank you for this review! We're so pleased you're enjoying our offers and that we're delivering the experience you deserve, thanks for choosing Betfair.
It's a bit slow when placing bets and…
It's a bit slow when placing bets and can't bypass updates when trying to quickly place a bet.
16 June 2026
Reply from Betfair
Thanks for the feedback. We're sorry to hear about this! Please reach out to our support team so we can help troubleshoot and improve your experience.
Best betting app ever.
Best betting app ever and best costumer service I’ve talked to.
Gajula sorted out all my issues in a professional manner.
16 June 2026
Unprompted review
Reply from Betfair
Thank you for taking the time to leave this review! We're so thrilled you're enjoying Betfair and that we're delivering the experience you deserve. Your kind words and loyalty mean the world to us. Thanks for being part of our community!
SLOWEST PAYOUTS IN THE INDUSTRY
Honestly odds aren't that gold anymore and they are without doubt the most painfully slow payers in the industry disgraceful transfer times give them a big miss
17 June 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Reply from Betfair
Thanks for the love! We're so glad you're having a great time with us. Thank you for being part of the Betfair family!
Competitive prices on your sports…
Competitive prices on your sports offers. Enhanced prices from time to time. Could be doing better on football world cup offers.
15 June 2026
Reply from Betfair
Thanks for taking the time to leave this review! We're glad our competitive prices and enhanced odds are hitting the mark. Your feedback about World Cup football offers is noted, this is exactly the kind of insight that helps us sharpen our offerings. Thanks for being a valued customer!
great value and customer service
7 June 2026
Reply from Betfair
We really appreciate you taking the time to share this feedback. We're so pleased we could deliver a great experience, thank you for choosing Betfair!
Horse racing you should have index…
Horse racing you should have index column of all horses running on that day
15 June 2026
Reply from Betfair
Thanks for the review and the suggestion! We really value feedback like this about horse racing features. We'll be sure to pass on your idea about adding a horses index, keep the suggestions coming!
Bet 10 get free bets done it a few…
Bet 10 get free bets done it a few times in April and may got nothing
13 May 2026
Worst site ever played , don't waste your money.
Unbelievable, out of 200 spins, played at 20p, no bonus. Only 3 tiny wins : £0.06p, £1.20, and £0.09p. Previously more than 600 spins and nothing. Worst site ever. Not even a spin where the bonus is trying. Honestly don't waste your money, you will lose what you put in.
14 June 2026
Unprompted review
Reply from Betfair
Thank you for your feedback.
We understand your frustration after such results across multiple play sessions totalling over 800 spins. We appreciate that this feels like an unusually poor run of luck. However, we want to be transparent: bonus triggers and win outcomes are determined by certified Random Number Generation (RNG) and are independent across every spin. While extended sessions without bonuses or significant wins are frustrating, they are statistically possible—particularly over shorter play periods like 200 or 600 spins.
Each spin has equal probability of triggering a bonus, regardless of previous spins. Short-term results can vary significantly from a game's theoretical RTP.
We recommend to set clear limits before playing. If you're experiencing concern about your play, our team can help you set deposit limits, session time-outs, or explore self-exclusion options.
Terrible site very low RTP 100 spins…
Terrible site very low RTP 100 spins not one bonus round won’t play this site again 😂
14 June 2026
Unprompted review
Reply from Betfair
Thank you for your feedback.
We understand that 100 spins without a bonus feels disappointing. However, bonus frequency varies by game and is determined by certified Random Number Generation—streaks without bonuses do happen and are statistically normal, even over extended play.
If you'd like to give us another chance, our customer support team can help you find games that might suit your preferences better, or discuss any specific concerns.
Good and friendly customer service and…
Good and friendly customer service and quick payout
13 June 2026
Unprompted review
Reply from Betfair
We really appreciate you taking the time to share this feedback. We're so pleased we could deliver a great experience, and your kind words remind us why we do what we do. Thanks for your support!
Had a problem all sorted in 10 minutes.
13 June 2026
Unprompted review
Reply from Betfair
We're so pleased our team could resolve your issue quickly and professionally. That's what we strive for every time. Thanks for choosing Betfair!
Last night I decided to play slots!!
Last night I decided to play slots!!! I deposited £160 and decided to do a bonus hunt!!! I didn’t hit one bonus… what a waste of money…
12 June 2026
Unprompted review
Reply from Betfair
Thank you for your feedback. We're sorry to hear about your experience.
We understand the frustration of not hitting bonuses during a play session, however, we want to be transparent about how our games work.
Bonus triggers are determined by certified Random Number Generation (RNG) and occur randomly according to each game's specifications. While bonuses add excitement and potential for bigger wins, they're not guaranteed—even over extended play. A session without bonus triggers, while disappointing, is statistically normal and can happen to any player.
We'd encourage you to only wager amounts you can afford to lose, and to set clear limits before playing. If you'd like to explore our safer gambling tools (deposit limits, session time-outs, self-exclusion options), our customer support team can help you set these up.
We appreciate your loyalty as a player. If you have feedback on our games or features, we'd love to hear it.
The customer service lady Sunita
The customer service lady Sunita, was extremely helpful, polite and friendly. My issue was dealt with quickly and easily 🙂
12 June 2026
Unprompted review
Reply from Betfair
Sunita is fantastic, and we're so glad they could deliver such great service for you. Thanks for the kind words and for choosing Betfair!
pathetic customer support
Thakur was incompetent and useless as the whole customer support team
11 June 2026
Unprompted review
Wanna be rich
Wanna be rich, don't use this online e casino simple as that. And they ask date of experience it was everytime I went on. No more!!
12 June 2026
Unprompted review
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