Awards on bonuses poor. Take for example the daily pinball, it's fixed as the ball will stick at a certain point waiting for the loser box to come along so it can drop in. Other sites more favourable.... See more
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Review summary
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Reviews shaping this summary
Has its perks if your a new customer will throw out a few good wins then suddenly the game RTP will drop upon playing the same game again afterwards. If its a new game your fine if its one youve playe... See more
Company replied
no telephone customer service. The chat box is slow and painful to get anything sorted. Very poor service customer service for a leading exchange bookmaker.
Obviously, I guess if you're smart enough to read reviews, you will always expect to lose at betting, you almost certainly will. Otherwise there could be no betting companies, shops, adverts etc. And... See more
Company replied
Company details
- #9 of 14 best companies in Betting agency
- #36 of 46 best companies in Gambling Service
- #25 of 42 best companies in Online Casino or Bookmaker
- #9 of 14 best companies in Online Sports Betting Vendor
Information provided by various external sources
Online Sportsbook, Spillebørs og Casino: Bedste Danske odds på Premier League, Champions League og NBA. Verdens første og største Spillebørs.
Contact info
United Kingdom
- www.betfair.com
3.3
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Customer service were really quick…
Customer service were really quick with answer. And helped very quickly and got my account sorted with getting it open
30 May 2026
Unprompted review
Reply from Betfair
Thank you for the brilliant feedback! We're so glad our team could respond quickly and get your account up and running for you. Fast, efficient support is what we pride ourselves on, and we're thrilled we could deliver that. Thanks for choosing Betfair!
Very helpful with my issues
Very helpful with my issues, and didn’t leave me waiting all day for a response
30 May 2026
Unprompted review
Reply from Betfair
Thank you so much for the feedback! We're delighted our team could help with your issues quickly and efficiently. Prompt support is something we take seriously, and we're glad we could deliver that for you. Thanks for choosing Betfair!
Awful site badly managed they just want…
Awful site badly managed they just want your cash and don’t give a dam how they get it.
1 May 2026
Nice and fast support 😁👍
26 May 2026
Unprompted review
Reply from Betfair
Thank you for the five-star review! We're thrilled our support team could assist you quickly. We appreciate your business, thank you for choosing Betfair.
Betfair Scams
Betfair - your company needs to listen. Betfair needs to undertake a serious morality check..you have scammers working within your company somewhere, somehow. And you need to be an honest and upstanding company and stop ignoring reports of this type of disgusting activity when it's brought to your attention.
31 March 2026
Unprompted review
Absolutly dishonest company
Absolutly dishonest company, till you lose yor money they seems to be ok and correct but if you are in plus the problems are starting soon - they void and refuse to pay winning bets, delete winning bets, they increase provisions or use different other ways to take your money out if your pocket
25 May 2026
Unprompted review
Reply from Betfair
Thank you for your feedback and for sharing your concerns.
We understand your frustration, and we'd like to investigate.
If you believe a winning bet was incorrectly voided, a winning bet was deleted from your account, or a payout was withheld, these are matters we need to examine in detail. Bet records and transaction histories are retained and auditable.
We'd appreciate if you could contact our customer support team with specific bet IDs or dates/times of the bets in question.
Our team will review your account activity, betting history, and the specific decisions made. If we made an error, we'll correct it. If there was a valid reason for action taken, we'll explain it clearly.
Customer service is always fantastic
Customer service is always fantastic. Been using Betfair for over a decade and they never dissappoint.
Today Michelle was quick to sort out an issue. Professional and courteous.
Thank You!
24 May 2026
Unprompted review
Reply from Betfair
Thank you so much for this wonderful feedback! We're thrilled to have served you for over a decade, and we're delighted that Michelle was able to help you today with such professionalism and courtesy. Your continued loyalty means the world to us, and we look forward to serving you for many more years. Thanks for being part of the Betfair family!
I had a dormant account I had forgotten…
I had a dormant account I had forgotten about and thought I would years later check so I could use it. I read an old email saying my balance had now been transferred as it had been over 2 years, which was unread so got on the old chatbot that then transferred me to a live human and after proving I was who I said I was got back into my credited account and communication was straight forward.
23 May 2026
Unprompted review
Reply from Betfair
Thank you so much for sharing this feedback! We're delighted our team was able to help you regain access to your account and resolve the situation smoothly. We appreciate your patience throughout the process, and we're glad communication was straightforward. Thanks for choosing Betfair!
Poker defies probability that equals a…
Poker defies probability that equals a rigged deal. UK gamming board altered rules to allow a rigged deal, What about that.
22 May 2026
Unprompted review
Horrible customer service and no…
Horrible customer service and no respect or honour for a loyal customer
22 May 2026
If I could wouldn’t even give this site…
If I could wouldn’t even give this site 1 star…. Absolute scam of a site how they are still going is beyond me the slots are just a joke the reels don’t even spin properly you hardly get a bonus and when you do they kick you off the game go back in it only to win pennies it’s an absolute fix and scam
22 May 2026
Unprompted review
Reply from Betfair
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we take your concerns seriously.
We understand your frustration, but we want to be transparent about a few important points.
All our slots are independently certified and regularly audited to ensure fair play and compliance with regulatory standards. Reels, bonus features, and payouts are all determined by certified Random Number Generation (RNG)—not programmed outcomes. If you experienced technical glitches with reels not spinning properly or being disconnected during gameplay, these are issues we need to know about.
Bonus frequency and win amounts vary by game design and are RNG-based. While it may feel like bonuses are rare or underwhelming, this is typically within the game's normal parameters.
Please contact our customer support team with further details so that we can look into this further for you.
Total shambles of a company can’t soeak…
Total shambles of a company can’t soeak to anyone to get my winnings out and site has crashed ,how convenient
21 May 2026
Unprompted review
Thought I would give Betfair a go
Thought I would give Betfair a go, despite all the negative reviews, £720 down and not one win, not even a penny back which I can withdraw, PLEASE PLEASE READ AND AVOID!!!!!!!!!!!!!!!!!!!!!!
20 May 2026
Unprompted review
Reply from Betfair
Thank you for sharing your experience, and we're genuinely sorry to hear about the outcome of your play session.
We understand this is deeply frustrating, particularly after a significant loss. However, we want to be transparent, casino outcomes are determined by random number generation and losing streaks—while painful, can occur.
We take responsible gambling seriously. If you're concerned about your account activity or spending patterns, we'd encourage you to review your account history and transaction details
Contact our customer support team to discuss what happened
Consider our safer gambling tools (deposit limits, time-outs, self-exclusion options)
We also strongly recommend only wagering what you can afford to lose, and to set clear limits before playing.
If you have specific concerns about how games functioned or suspect technical issues, please reach out directly—we'll investigate thoroughly.
We're here to help.
Professional and sorted problem swiftly…
Professional and sorted problem swiftly , well done .
20 May 2026
Unprompted review
Reply from Betfair
Thank you for taking the time to leave this review! We're delighted our team was able to resolve your issue quickly and professionally. Your satisfaction is our priority, and we appreciate your business. Thanks for choosing Betfair!
Take your money but when you have a…
2 months to reply what an absolute joke you are been to busy counting your money and you have not been in touch to discuss this so stop lying. Take your money but when you have a problem no one can be bothered to chat to you. Good luck if you have a gambling problem Betfair will take advantage of you till your broke and living in a cardboard box
19 May 2026
Unprompted review
Reply from Betfair
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Reply from Betfair
Thank you so much for your feedback! We're thrilled our staff could help and that you're enjoying betting on Betfair. We're grateful for your support, thank you for choosing Betfair!
10/10 customer service is fantastic.
10/10 customer service is fantastic.
Great offers with free bets.
17 May 2026
Unprompted review
Reply from Betfair
Thank you so much for the fantastic feedback! We're thrilled our customer service team delivered such a great experience, and we're delighted you're enjoying our offers and free bets. Your support means a lot to us, thanks for being part of Betfair!
YES ALL VERY CLEAR
17 May 2026
Unprompted review
Reply from Betfair
Thank you so much for the five stars! We appreciate your support and are thrilled you're satisfied with Betfair. We look forward to continuing to serve you!
For my level of betting I find betfair…
For my level of betting I find betfair offer the best options for me. Site is easy to operate and assistance is available when required. No complaints
17 May 2026
Unprompted review
Reply from Betfair
Thank you for the kind words! We're so pleased that Betfair meets your betting needs and that you find our platform easy to navigate. We're always here to support you whenever you need us. Thanks for your continued loyalty!
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