BetPlays Reviews 324

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting issues with funds, account access problems, and delays or denials in withdrawals. Customers also frequently encountered unhelpful customer service and slow response times, especially when trying to resolve issues with their money. The overall service was widely criticized, with many expressing dissatisfaction with how their requests were handled. However, some customers also noted positive experiences with the website, finding it smooth and functional on mobile devices. A few other people also felt that deposits and withdrawals were quick, and they appreciated the acceptance of cryptocurrency.

What people talk about most

Payment

Consumers find payment to be a source of significant dissatisfaction. Many reviewers report extensive delays... See more

Website

Reviewers highlight ambiguous aspects of the website. Many consumers express strong dissatisfaction,... See more

Customer service

Customers consistently express strong dissatisfaction with customer service. Many report receiving unhelpful,... See more

Response time

Reviewers express significant dissatisfaction with response times, particularly regarding withdrawals and... See more

Service

Clients share negative opinions on service, with many reporting incompetence and unreliability. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

THESE ARE SIMPLY REAL SCAMMERS!!!! THEY STOLE MY 385 EUROS FROM ME!!!! THIS AMOUNT INCLUDES MY DEPOSITS!!! I SUCCESSFULLY PASSED MY ACCOUNT VERIFICATION AND NEVER TAKEN ANY BONUSES!!!! I WAITED 10 DAY... See more

Rated 1 out of 5 stars

scam casino. Will close your account with your funds in it. read the 1 star stories before you end up a victim of financial crimes by this group of scammers. DO NOT DEPOSIT MONEY OR PERSONAL IN... See more

Rated 1 out of 5 stars

Stay away from this scam site. They will not let you withdraw your money and will suspend your account for no reason. (Update: Now BetPlays "requests more information", which they already have and... See more

Company replied

Rated 1 out of 5 stars

Avoid like the plague, they take your money right away, when you go to withdraw they make you send in like 19 documents, you holding the documents, now I need to verify my phone number which they wo... See more


Company details

  1. Casino

Written by the company

BetPlays is an all-in-one platform that brings together a wide range of gaming activities like sports, e-sports, live games, TV games, fast games, and skill games. Our platform is designed to offer a seamless and enjoyable gaming experience to players worldwide. We take pride in providing an immersive gaming experience and strive to make every moment spent on our platform a memorable one. BetPlays offers a dynamic gaming experience that combines both casino gaming and sports betting. With an impressive selection of casino games and a vast array of sporting events, our platform is a comprehensive and exciting destination for those seeking varied gaming experiences.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scam casino

Scam casino.
Will steal your money.

I've left 50+ warnings. If you got scammed after that, you're an idiot.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Already waiting 5 days for a…

Already waiting 5 days for a withdrawal, now it’s going to be the weekend, I’ve been paid out on three other websites the same way (e transfer) this week yet can’t get a payout from this website if I tried

To make it worse they’ve made me confirm like 10 documents and still nothing, yet they take your deposits instantly without hesitation of any documents, not sure if they’ll ever pay out at this point, but over 7 days for an e transfer anywhere is unacceptable, the fact that I still have the option to “cancel” my withdrawal after 5 days is insane to me, as they want you to keep gambling and lose it

14 November 2025
Unprompted review
Rated 1 out of 5 stars

COMPLAINT - NON PAYOUT OF WITHDRAWAL FUND FREEZING AND BLOCKED ACCOUNT

Hello and good day to your team.
I am very dissappointed of this. After referring your site to my friends and colleagues this is what i get?
Some casino sites have awarded me friend referral bonuses while you want to straight rob me of my winnings?
No, i will not accept that.
I have been verified on one email. I only have ONE ACCOUNT.
Yes, i shared your site to my friends and family members cause i was actually happy with the site and i wanted to share with them. and YES we would obviously have the same IP
I duly informed them to have their acount verified as well.
Their account is their business. their gains their loss is their business. NOT MINE.
For you to block my account and withhold my winnings IS STRAIGHT UP ROBBERY.
I will do IN ALL MY POWER, INTELLECT AND TIME will make sure my case will reach the proper authorities, your casino gambling authority and the public alike.

You will not ROB ME of my money without a fight.
Shame on you people.

verified account : bp_vargasjayson0283
Jayson Vargas,
September 5 1981
card ending 6909

last pending withdrawal transaction of 107$
fund on account: 180$

27 October 2025
Unprompted review
Rated 1 out of 5 stars

THESE ARE SIMPLY REAL SCAMMERS!!!

THESE ARE SIMPLY REAL SCAMMERS!!!! THEY STOLE MY 385 EUROS FROM ME!!!! THIS AMOUNT INCLUDES MY DEPOSITS!!! I SUCCESSFULLY PASSED MY ACCOUNT VERIFICATION AND NEVER TAKEN ANY BONUSES!!!! I WAITED 10 DAYS FOR MY WITHDRAWAL REQUEST!!! BUT INSTEAD OF MY MONEY, I GOT MY ACCOUNT BLOCKED AND ALL MY MONEY CONFISCATED!!!!

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Warning - casino ignores self-exclusion and refuses to respond!

I requested Betplays to permanently close my account on February 20th, 2023 due to gambling problems. Despite this, they allowed me to reopen the account and lose more money until I managed to close it again on March 2nd, 2023.

I have sent multiple emails with clear documentation, but Betplays has completely ignored me. This is a serious breach of responsible gambling policies and shows that they do not take their obligations towards players seriously.

I strongly warn others against playing here – Betplays is an untrustworthy casino that does not respect self-exclusions and refuses to even respond to its customers.

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Hi there

Hi there, this casino has falsely accused me of breaching their said terms and conditions, specifically rule 3 and 9 which covers having multiple accounts and cheating. There isn’t one single reason why I have multiple accounts because I have other sports books to utilize and second, I do not condone cheating and I bet through sports which is almost impossible to pull off. At the start I tried withdrawing and they asked so much information in which I provided but I ultimately got the $5 withdrawal at first. Then as time passed by and I started to win off my bets and I asked for a withdrawal, they took almost 3 weeks, and just today, they decided to screw me over and close my account for NO reason at all.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

BIGGEST SCAM EVER

BIGGEST SCAM EVER, i have played multiple online slots on a different sites and this one is the worst ever, they will not give you the money that you won, put it on a week for pending withdrawal and then gave you the reason like “violated terms and conditions” and when i proved to them that i did not do that, they gave me another reason just not to give me my money. This site is BULLSHIT.!!!! FULL OF SCAM!!!

11 August 2025
Unprompted review
Rated 1 out of 5 stars

I would give them 0 stars if i could.

I would give them 0 stars if i could.. they will not verify the account, they will make you send new passport pictures, wont tell you why. Dont let the good design and good odds fool you.. i could also give customers the best odds in the world if they paid me to place bets, and not expect anything in return... Seems like they think its the best business model... ( Al long as they dont expect to have repeating customers). They will only close the account for maximum of 6 weeks, although i used the excuse of gambling problems their answer to this was offering me free spins, wich i declined. I then tried profanity to get them to close the account, nothing worked. These people are sharks that will stop at nothing to get your hard earned cash, please dont use betplays. There are so many good bookmakers that cherish their customers, that will pay out winnings. There is no need to risk fund here..

7 August 2025
Unprompted review
Rated 1 out of 5 stars

My son and I were wagering regularly…

My son and I were wagering regularly with Betplays until we won $7000 and $7500 each on one of their bonus provided. It took over two weeks and I was told the delay was due to external factors and they are doing their best to solve the problem as fast as possible and that I should show some patience. A couple of days later, my son and I both got an email that our wagers were against their rules and regulations 17.4. They said the problem was that we bet OVER and UNDER on the games.
This is laughable as we made wagers with the bonus which their site accepted. If there is any problems it is their software accepting wagers which would indicate that the wager is acceptable to their terms and conditions. If some wager is not according to their rules and regulations, it should indicate this when making the wagering.
In the end I said that if you are taking that stance with our win. Then you should also apply this to our losses on same OVER and UNDER wagers.
It was enjoyable using their platform until this very ridiculous explanation of a wager of OVER or UNDER.

21 July 2025
Unprompted review
Rated 3 out of 5 stars

The interface is very simple and…

The interface is very simple and user-friendly. Even as a first-time user, it was easy to figure out where everything was.

14 June 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Mia,

We appreciate your kind words. It's great to know our platform is easy and intuitive for first-time users!

Best Regards,
BetPlays Team

Rated 1 out of 5 stars

They have stole 2000 euros

They have stole 2000 euros. 5 days is withdrawal limit, they decided to move the limit up an review my account.
After 10 days they said my account is closed because "I was breaking" terms and conditions, which none of them is true ! NEVER USED VPN AND I AM ONLY ONE ON THIS ACCOUNT; NO SECOND ACCOUNT. It is obvious this is their patter when they dont want to withdrawal your money, they think things up and say this. FRAUD I have never been frustrated this much, HOW CAN THEY STILL OPERATE ??
On Reddit you can see multiple EXACT experiences in which they are scamming and stealing money, they have same answer for everyone when they don't want to withdrawal you money.
EDIT: WHERE IS YOUR ANSWER BETPLAYS ?

8 July 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Bruno,

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.

To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.

Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.

Best regards, 
BetPlays Team

Rated 1 out of 5 stars

Suspended account for no reason

Where do i start. I’ve been using betplays for over a year now. In the begining i lost alot of money on this site and everything was fine of course. Recently i’ve been winning bigger bets as i bet on sports and they have recently suspended my account after trying to withdraw 5000. I was waiting over a week for my withdrawl. Betplays accused me of not following their rules but after thoroughly reviewing their rules this is completely inaccurate. So now im left with a huge balance in betplays and a suspended account and looking for legal actions against them. When you lose everything is fine in betplays but when you start to win they will suspend your account and blame you for something you never did. I never felt more angry in my life.

1 July 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Jordy,

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.

To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.

Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.

Best regards, 
BetPlays Team

Rated 3 out of 5 stars

I started betting here a couple of…

I started betting here a couple of weeks ago and so far, no issues. the site is smooth, and payouts are quick. couldn’t ask for more

20 May 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Mia,
We’re happy to hear everything’s running smoothly for you! Quick payouts and seamless play are what we aim for.

Best Regards,
BetPlays Team

Rated 3 out of 5 stars

betplays.com is legit

betplays.com is legit! i can deposit quickly, play my favorite games, and withdraw without any hassle. the games are fun, and i love the sports betting options

20 May 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Sophie,
Thank you for your great feedback! We're thrilled to hear you're enjoying our games and seamless deposit and withdrawal experience.

Best Regards,
BetPlays Team

Rated 1 out of 5 stars

Impossible withdrawal

Max withdrawal is 7500 and take 5 business day and week end don't count so you are at 7 days basically if you are lucky. Don't think you will get your withdraw without going to the chat. Then for the second withdraw they will say oh its maximum 1 withdraw per 7 days and then they will add days so you are at 10 days and still not processed. On the chat they will say escalated to the finance Dept. Scammm website don't lose your money.

3 June 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Les,

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.

To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.

Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.

Best regards, 
BetPlays Team

Rated 1 out of 5 stars

Stay away from this scam site

Stay away from this scam site. They will not let you withdraw your money and will suspend your account for no reason.

(Update: Now BetPlays "requests more information", which they already have and their "support" is still not responding to any messages. Again: stay away from this site!)

23 June 2024
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Nick,
We take such allegations seriously. However, we have no record of your account or any interaction with our platform. If you believe there’s been a misunderstanding, please contact our support team directly with relevant details so we can investigate appropriately.
Best Regards,
BetPlays

Rated 3 out of 5 stars

betplays.com is really easy to use

betplays.com is really easy to use. the games are fun, and the betting process is seamless. i’ve had no issues with my deposits or withdrawals, and everything is processed super quickly. it’s become my go-to site.

10 June 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Isla,
We’re glad to hear BetPlays has become your go-to site! Thank you for your kind words about our seamless process and fast transactions. We appreciate your support!

Best Regards,
BetPlays Team

Rated 3 out of 5 stars

I’m a huge fan of the live dealer games…

I’m a huge fan of the live dealer games on betplays.com. it’s like being at a real casino and i’ve been making steady earnings. the withdrawals are quick, and i’ve never had an issue with payments.

4 June 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Olivia,
Thank you for your great feedback! We're delighted to know you're enjoying the live dealer games and smooth withdrawals. Here's to more winning moments!

Best Regards,
BetPlays Team

Rated 3 out of 5 stars

Play here at betplays.com if you want a…

Play here at betplays.com if you want a smooth, easy-going experience. from the registration process to withdrawals, everything’s been super easy. the game variety is great, and i love the live casino. i’ve won a few times already, and the payouts come quick

3 June 2025
Unprompted review
BetPlays logo

Reply from BetPlays

Dear Rafael,

Thank you for your positive feedback! We’re glad to hear you’re enjoying your experience with BetPlays.com, including the registration process, game variety, and fast withdrawals. We appreciate your support and look forward to providing you with many more great gaming moments.

Best regards,
BetPlays Team

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