I have a very pleasant experience I chose a service by mistake paid for it but the gentleman on the helpline was super accommodating and help me get the refund via the process
Company replied
Location
Switch locationBowes Road 269, N11 1BD London, England, GB
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Since Better took over, the pool is cleaner and the staffing is so much better than it was. They seem to want to be there and there's a much better atmosphere. My criticisms would be that the showers... See more
Company replied
The showers are old and smelly dirty 😔. The coach is not getting into the water with children l.
Company replied
the coach is very patient and smart.
Company replied
Company details
- #3 of 3 best companies in Leisure Centre
- #9 of 11 best companies in Fitness centre
- #13 of 16 best companies in Gym
- #3 of 3 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #6 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Bowes Road 269, N11 1BD, London, England, United Kingdom
3.9
Great
5 reviews
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I have a very pleasant experience
I have a very pleasant experience
I chose a service by mistake paid for it but the gentleman on the helpline was super accommodating and help me get the refund via the process
31 July 2025
Reply from Better - Arnos Pool
Hi Maleha,
Thank you for your review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
the coach is very patient and smart.
27 July 2025
Reply from Better - Arnos Pool
Hi Nang,
I hope this message finds you well!
Thank you so much for your kind and thoughtful words! It truly means a lot to us to hear your feedback. We’re thrilled to know that you find our swimming coach both patient and intelligent. Their dedication to helping our swimmers grow and improve is truly commendable, and we’re proud to have them as part of our team.
If you have any additional thoughts or suggestions for us, please don’t hesitate to share. We’re always looking for ways to enhance our programs and ensure a positive experience for everyone involved.
Thank you once again for your support!
Kind regards,
Charmaine
Very nice and very good teacher thanks
8 February 2025
Reply from Better - Arnos Pool
Hi Festim,
Thank you so much for your kind words! I'm really glad you had a positive experience. If you ever need help in the future, feel free to reach out! 😊
Kind regards,
Charmaine
The showers are old and smelly dirty 😔
The showers are old and smelly dirty 😔. The coach is not getting into the water with children l.
16 October 2024
Reply from Better - Arnos Pool
Hi Vezire
Thank you for your review.
We are sorry to see you haven't enjoyed your experience at the Arnos Pool and have passed on your feedback to the General Manager.
I have also attached a link below related to feedback on the swimming lessons, please have a look at the information provided about each lesson and if you need further assistance, please contact our Customer Service Team.
https://www.better.org.uk/what-we-offer/lessons-and-courses/swimming/baby-parent
Kind Regards
Amir
So much better
Since Better took over, the pool is cleaner and the staffing is so much better than it was. They seem to want to be there and there's a much better atmosphere. My criticisms would be that the showers and changing rooms need upgrading and it would be better if there were three lane dividers used at the swimming for fitness sessions,instead of two.
1 August 2024
Reply from Better - Arnos Pool
HI Moyra
Thank you very much for your review.
We are pleased to see that our time at Arnos Pool has positively impacted the members' experience there and we look forward to continuing to provide you with an enjoyable experience.
We have also passed your feedback regarding the changing rooms and pool dividers on to the centre staff to look into and we hope this will enhance your experience with us.
Kind Regards
Amir
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