The staff are very welcoming and helpful, but the fitness centre does not have as wide a range of training equipment as you would find in a regular gym. Good quality for money though. You get what you... See more
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Location
Switch locationWatling Avenue, Edgware Rd, HA8 ONP Middlesex, GB
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I recently joined the Better Burnt Oak gym as an older very unfit person and was immediately made to feel welcome in all the classes I have attended. The instructors I have had so far, Cordelia and Gi... See more
Company replied
I am attending fitness classes as Zumba with Sandy, group cycle with Cordelia and Gideon, body conditioning with Cordelia, Circuit training with Cordelia. I really enjoy each session. Thank you very... See more
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Simao was simply amazing, having called up the centre, not expecting to have the issue resolved I was extremely and pleasantly surprised. Assisted with IT issues and guided through the app. Simply pri... See more
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Company details
- #3 of 4 best companies in Leisure Centre
- #8 of 11 best companies in Fitness centre
- #13 of 20 best companies in Gym
- #3 of 4 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #5 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Watling Avenue, Edgware Rd, HA8 ONP, Middlesex, United Kingdom
4.1
Great
28 reviews
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Good quality for your money.
The staff are very welcoming and helpful, but the fitness centre does not have as wide a range of training equipment as you would find in a regular gym. Good quality for money though. You get what you pay for.
27 March 2026
Reply from Better - Burnt Oak Leisure Centre
Good Afternoon,
Thank you for your review!
We're thrilled that you find our team at Barnet Burnt Oak Leisure Centre welcoming and helpful, and that you view us as being a good value for money.
We also appreciate your feedback regarding the range of facilities we offer in our gym space.
Thank you again for your review!
Warm Regards,
Kaisha
I use the burnt oak gym and the staff…
I use the burnt oak gym and the staff are fantastic and very friendly and very knowledgeable and just great place to go to keep fit 😊
21 April 2026
Reply from Better - Burnt Oak Leisure Centre
Hi Gary
Thank you for your review.
We are delighted to hear that you enjoy Burnt Oak Gym and that our friendly and knowledgeable staff make it a great place for you to stay fit.
We hope to see you again soon!
Kind Regards
Amir
Reply from Better - Burnt Oak Leisure Centre
Hi Ciriaco
Thank you for your review.
It's wonderful to hear that the Burnt Oak Leisure Centre is well-maintained and offers a peaceful atmosphere for exercising!
We hope your experience continues.
Kind Regards
Amir
I am attending fitness classes as Zumba…
I am attending fitness classes as Zumba with Sandy, group cycle with Cordelia and Gideon, body conditioning with Cordelia, Circuit training with Cordelia. I really enjoy each session. Thank you very much for your dedication and support.
25 December 2025
Reply from Better - Burnt Oak Leisure Centre
We are very happy to hear you enjoy our classes and our much-appreciated staff, Svetlana.
Thank you for sharing your feedback with us.
Kind Regards
Great Centre with professional & helpful Staff
Great Centre. Helpful & professional staff. Excellent facilities. Well maintained.
11 December 2025
Reply from Better - Burnt Oak Leisure Centre
Thank you for sharing your experience at Burnt Oak Leisure Centre with us, Fred.
We are very happy to hear you are enjoying the facilities and you appreciate the effort of our staff in delivering the highest level of customer service!
Kind Regards
Simao was simply amazing
Simao was simply amazing, having called up the centre, not expecting to have the issue resolved I was extremely and pleasantly surprised. Assisted with IT issues and guided through the app. Simply priceless and a breathe of fresh air . This reaffirmed faith in 1st class customer service. Thank you so much.
24 November 2025
Unprompted review
Reply from Better - Burnt Oak Leisure Centre
Hello Susan,
Thank you so much for sharing your wonderful feedback!
We’re delighted to hear that Simao was able to assist you and make the process smooth and stress-free. Providing first-class customer service is something we strive for every day, and it’s great to know we delivered that for you.
We’ll make sure your kind words are passed on to Simao and the team at Burnt Oak Leisure Centre—they’ll be thrilled to hear this!
Kind Regards
The best Staff and Instructors make the gym experience fun everyday.
Staff are very friendly and helpful.
Premise is maintained well and clean.
Instructors are the best one could ask for. Especially Marcus, Cordelia, Gideon, Charles and Sam. These are instructors whose classes I have attended.
Age and ability is not an issue and all instructors accept the variety to provide alternatives.
Atmosphere is great so I look forward to going to the gym everyday
13 June 2025
Reply from Better - Burnt Oak Leisure Centre
Hi Latha
Thank you for your review.
We are very pleased to hear that you’re enjoying your time with us and that our friendly staff, clean facilities, and instructors have made such a positive impression.
Marcus, Cordelia, Gideon, Charles, and Sam will be happy to know their efforts are appreciated and that they are creating a welcoming atmosphere for everyone.
We hope to see you soon!
Kind Regards
Amir
Quiet gym
Lovely gym so many weight machines but best of all hardly anyone before 5pm so I have the weights section to myself
23 April 2025
Reply from Better - Burnt Oak Leisure Centre
Hi Jewelyn,
Thank you for the kind review!
We're so glad to hear you enjoy the Burnt Oak Gym and our variety of weight machines they offer. It's great that you can take advantage of the quieter times to really focus on your workouts. We hope you continue to have an amazing experience with us! Let us know if there's anything else we can do to make your time here even better.
Kind regards,
Charmaine
My experience as a new member
I recently joined the Better Burnt Oak gym as an older very unfit person and was immediately made to feel welcome in all the classes I have attended. The instructors I have had so far, Cordelia and Gideon have been really great. They both have encouraged and motivated me. I really look forward to joining their fun and friendly classes each week.
3 March 2025
Reply from Better - Burnt Oak Leisure Centre
Hello Caroline,
We truly appreciate your fantastic review!
It brings us joy to know that you have felt welcomed and supported at Better Burnt Oak Gym. Cordelia and Gideon will be delighted to learn that they have positively influenced your fitness journey. We are happy to hear that you are enjoying the classes and are eager to keep supporting you as you pursue your goals. Keep up the excellent work! 😊💪
Kind regards,
Charmaine
It is a friendly place with a decent…
It is a friendly place with a decent amount of equipment
20 March 2025
Unprompted review
Reply from Better - Burnt Oak Leisure Centre
Hi Norberto,
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback with us.
It’s wonderful to hear that you had a positive experience during your visit to the Burnt Oak Leisure Centre and that you enjoyed the range of equipment we have available. We always strive to provide high-quality products and services, and your satisfaction is our top priority.
We hope to welcome you back soon! If there are any specific items or experiences you would like to see during your next visit, please don’t hesitate to let us know. We’re eager to make your next experience even better.
Best regards,
Charmaine
Better is making a big difference…
Better is making a big difference physically and mentally to my life and the members there are so welcoming
4 March 2025
Reply from Better - Burnt Oak Leisure Centre
Hi Elizabeth,
Thank you so much for your kind words!
We're thrilled to hear that Better is having such a positive impact on both your physical and mental well-being. It's great to know that you feel welcomed by the community at the Burnt Oak Leisure Centre – we truly value each and every member. Keep up the amazing work, and we're here to support you every step of the way!
Kind regards,
Charmaine
Reply from Better - Burnt Oak Leisure Centre
Good Morning Zulfiye,
Thank you for taking the time to share your review with us.
We sincerely apologise for the inconvenience you experienced with the cold showers at the Burnt Oak Leisure Centre. It's important to us that all our facilities meet the highest standards for our guests' comfort and satisfaction. We truly appreciate your feedback, as it helps us identify areas that need improvement.
Please rest assured that we are looking into the issue with our maintenance team to ensure a prompt resolution. Your comfort during your visits is our priority, and we hope to provide a better experience in the future.
If there’s anything else you would like to discuss or if there are other ways we can assist you, please feel free to reach out.
Best regards,
Charmaine
Reply from Better - Burnt Oak Leisure Centre
Good afternoon Claudia,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your review with us.
It brings us immense joy to learn that you are finding great satisfaction in your membership at the Burnt Oak Leisure Centre. Your positive feedback serves as a testament to the hard work and dedication of our team in providing exceptional service and facilities.
We are committed to continuously enhancing your experience and ensuring that your time at the leisure centre is nothing short of excellent. If there is anything specific that you particularly enjoy or any areas where you believe we could further improve, we would greatly appreciate your insights.
Thank you once again for your valuable feedback. We look forward to continuing to serve you and make your membership at Burnt Oak Leisure Centre truly enjoyable. If there is anything we can do to further enhance your experience, please do not hesitate to reach out to us.
Warm regards,
Charmaine
"Unveiling the Reality: My Experience with the UK's Gym Culture, People, and System"
At 2:40 pm on a Sunday, I was informed by the gym staff that it was closing time, despite the posted closing time being 5 pm. As a result, they had closed the main toilet facilities and directed me to an alternative one. Unfortunately, the alternative restroom was in an unsanitary condition, with an unflushed toilet, foul odors, and visible dirt. When I raised my concerns, the staff reiterated that the gym was closing and they needed to clean, though I have witnessed similar issues in the past. As mentioned in my previous reviews, this is a recurring problem with the same explanation offered each time.
22 September 2024
Unprompted review
Reply from Better - Burnt Oak Leisure Centre
Dear Rushik,
We acknowledge receipt of your review and would like to express our sincere apologies for the issues you encountered during your recent visit to Burnt Oak Leisure Centre. As an organization committed to delivering exceptional customer service and maintaining high-quality facilities, we deeply regret that your experience did not meet our usual standards.
Your feedback is invaluable to us, and we will promptly escalate your concerns to the center manager for thorough investigation and resolution.
Thank you for bringing this matter to our attention, and please be assured that we are taking the necessary steps to address the issues raised.
Sincerely,
Charmaine
Joining Better Gym
Joining Better Gym has been straight forward. Customer Service was very helpful in answering my queries on completing certain parts of the joining form that I did not understand. The staff at the leisure centre that I attended has also been helpful. Whilst starting my first fitness programme my instructor was very patient with me getting used to using the gym equipments after not using them for so long and he calmly answered all my questions.
5 August 2024
Reply from Better - Burnt Oak Leisure Centre
Hi Charmaine
Thank you for taking the time to leave a review.
It's great to hear that our Customer Service Team was able to assist you with joining Better, and that our centre staff provided further help upon your visit.
We are delighted to know your experience has been positive, and that the Fitness Instructor gave you a comprehensive tour of the gym and instructions on using the equipment.
We hope this will enable you to enjoy your time at our centre.
Kind regards
Amir
The gym was clean and aired
The gym was clean and aired. Good few gym equipment to work at.
I suppose busy time might be different but for someone who can come during mid mornings it is good.
31 July 2024
Reply from Better - Burnt Oak Leisure Centre
Hi Malti
Thank you for your review.
It is great to see you are enjoying your time at our Burnt Oak Leisure Centre and trying out the different gym equipment available at the time of your visit.
We hope your positive experience continues and thank you for choosing Better.
Regards
Amir
Fantastic service fast and efficient…
Fantastic service fast and efficient service with the most understanding and empathy. You can't get better than this. Real People of the world 🌎
5 July 2024
Unprompted review
Reply from Better - Burnt Oak Leisure Centre
Hi Marilyn
Thank you for leaving a review,
We are very happy to see our staff have been able to provide a positive experience for you and assist with any enquiries you may have had.
We hope you enjoy your time with Better.
Kind Regards
Amir
Almost impossible to book a class…
Almost impossible to book a class waiting list should be in order of who booked first not sending an email out to every one so you constantly have to keep looking at your emails especially when you are at work it would be better for the next person in line to receive a text and and if they do not reply within 15 minutes it moves to the next. Should offer more days for Pilates & Zumba as they are the most popular
2 July 2024
Reply from Better - Burnt Oak Leisure Centre
Hi Regina
Thank you for your review.
We are sorry to hear that you are experiencing difficulties booking our fitness classes.
All fitness classes become available for booking seven days before the scheduled class date and the waitlist feature provides an equal chance for all members who opt to join the waitlist to participate in the class.
Your feedback regarding more Pilates and Zumba classes will be passed on to the staff at our Burnt Oak Leisure Centre and I hope this will improve your visits to our centre.
Kind Regards
Amir
Easy to register
Easy to register, straight forward and fast confirmation. I already love the app I look forward to starting!
29 May 2024
Reply from Better - Burnt Oak Leisure Centre
Good Morning Krizia,
We appreciate your feedback.
We are pleased to learn about your satisfaction with your membership at the Burnt Oak Leisure Centre. Providing excellent customer service and exceptional facilities is our priority, and we are glad to hear that you have experienced this level of service. We hope you continue to enjoy your membership and the great activities available at this centre.
Kind regards,
Charmaine
Very helpful staff and clean Gym
14 May 2024
Reply from Better - Burnt Oak Leisure Centre
Hi Pankaj,
Thank you for your review.
We are so happy to hear you are enjoying Burnt Oak Leisure Centre.
Warm Regards
Hazal
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