Super experience lately with this gym, the app is good, easy to book slots at different sites. Its easy to change membership plans. They also invest significantly in upgrading new gyms into their po... See more
Company replied
Location
Switch location1st Floor -28, TW11 8QZ 20 Broad St, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best community gym I've been to. Staff are so friendly, make an effort to chat to you and it feels like they genuinely care unlike other commercial gyms. I only moved to teddington recently and went t... See more
Company replied
i am extremely dissapointed with the work ethic of the staff at this gym. Not only do they induce policies which are not existent, but they come across as rude and disrespectful. interrupting and refu... See more
Great gym with a really welcoming atmosphere. The club is always clean and well maintained, and the equipment is solid. The manager does a great job running the place and you can tell the team genuine... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
1st Floor -28, TW11 8QZ, 20 Broad St, United Kingdom
4.3
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super experience lately with this gym
Super experience lately with this gym, the app is good, easy to book slots at different sites. Its easy to change membership plans. They also invest significantly in upgrading new gyms into their portfolio.
I had the most helpful customer care experience at Teddington I have had in a long time. (Eleanor you are a star)
Not for Profit, but professional driven seems to be an excellent business model for them.
26 September 2026
Unprompted review
Reply from Better - Gym Teddington
Hi there,
Thank you for taking the time to share your feedback.
We're delighted to hear that you've had such a positive experience with Better Gym Teddington. It's great to know that you've found the app easy to use, enjoy the flexibility of booking sessions across different sites, and appreciate the investment being made into improving and developing our facilities.
We're especially pleased to hear your kind words about Eleanor. We'll be sure to pass on your feedback, and we're delighted that she was able to provide such helpful customer service.
Thank you also for recognising our not-for-profit model and commitment to delivering a professional service for our members. We really appreciate your support and recommendation.
Warm Regards,
Hazal
Reply from Better - Gym Teddington
Hi Alison
Thank you for your review.
We are very pleased to see that the staff at Gym Teddington are creating a great atmosphere and that you are enjoying the fitness classes!
We hope this continues!
Kind Regards
Amir
Best community gym I've been to
Best community gym I've been to. Staff are so friendly, make an effort to chat to you and it feels like they genuinely care unlike other commercial gyms. I only moved to teddington recently and went to the gym's member social earlier this month - great experience to meet the team and other locals.
24 September 2026
Unprompted review
Reply from Better - Gym Teddington
Hi,
Thank you for your kind review.
We're happy to hear you've felt so welcomed at Better Gym Teddington and enjoyed getting to know both the team and fellow members.
Creating a friendly community atmosphere is something we strive for, so it's great to know it made a positive impression.
Warm Regards,
Azaria
i am extremely dissapointed with the…
i am extremely dissapointed with the work ethic of the staff at this gym. Not only do they induce policies which are not existent, but they come across as rude and disrespectful. interrupting and refusing to hear anything from anyone. i’m not sure who they are hiring these days, just be careful if you want to go here.
2 September 2026
Unprompted review
Horrible staff experience
Horrible staff. Incredibly rude and argumentative about a policy which there is no trace of on their website, or anywhere in the gym. Threatened to kick multiple people out which is incredibly unthoughtful and hurtful. DO NOT PAY FOR THIS CRAP!!!!
4 September 2026
Unprompted review
Power pump class
22 July 2026
Reply from Better - Gym Teddington
Hi SG
Thank you for your review.
It is great to know that you enjoyed the Power Pump class at Better Gym Teddington, and we hope to see you at the next!
Kind Regards
Amir
Absolutely brilliant gym
Absolutely brilliant gym! The staff are so warm and welcoming, and Harriet and Darren are extremely helpful and easy to talk to. The gym has a fantastic atmosphere where you feel comfortable regardless of your fitness level. They have all the equipment you could want—including all the cardio equipment I need —and the space is always kept immaculately clean.
R.H
12 Times Greater London Champion
12 Times British Champion
6 Times European Powerlifting Champion
1991-1992 Senior 1992-1993-1994-1996 Senior
5 Times World No 2: 1991 Junior
1992-1993-1994-1996 Senior
5 January 2026
Unprompted review
Reply from Better - Gym Teddington
Hi Rodney
Thank you for your fantastic review
We are so delighted to hear that you are enjoying Better Gym at Teddington.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Warm Regards
Rachel
Reply from Better - Gym Teddington
Thank you for your appreciation of our great staff at Gym Teddington, Lani.
Kind Regards
Great gym with a really welcoming…
Great gym with a really welcoming atmosphere. The club is always clean and well maintained, and the equipment is solid. The manager does a great job running the place and you can tell the team genuinely cares about members. Classes are well organised, varied, and led by knowledgeable instructors. Overall, a great gym in Teddington — highly recommended
11 December 2025
Unprompted review
Reply from Better - Gym Teddington
Thank you for finding the time to share your feedback with us, Bhav.
We are happy to hear you enjoy your visits at Gym Teddington.
Kind Regards
Clean gym, great classes.
Great choice of classes on offer. Gym is very clean and the manager is always very helpful. Actually look forward to attending this gym.
5 January 2026
Unprompted review
Reply from Better - Gym Teddington
Thank you for sharing your feedback with us, Samantha.
We are very happy you are enjoying your visits to Better Gym Teddington.
Kind Regards
Amazing club
Amazing gym, facilities and great manager. Wouldn’t go anywhere else!
3 January 2026
Unprompted review
Reply from Better - Gym Teddington
Hi Kat,
Thank you so much for your review!
We're happy to hear that you're enjoying the facilities at the Better Gym Teddington.
We hope we can continue to provide you with positive experiences!
Warm Regards,
Kaisha
Excellent gym!
Having attended this particular gym on a number of occasions both on my own and with family members, I can’t speak highly enough of the cleanliness and the welcome we always receive from the management team and the rest of the staff.
Would highly recommend this gym to anyone who is looking to join a gym or fancies a change in the New Year.
15 December 2025
Unprompted review
Reply from Better - Gym Teddington
Hi Neil,
Thank you so much for your kind words!
We’re so glad to hear that you’ve had such positive experiences with both the cleanliness and customer service at the Better Gym Teddington.
It’s always great to know that our Centre team is making a difference!
Warm Regards,
Kaisha
I went to BetterGym in Teddington and…
I went to BetterGym in Teddington and attended a Spin class run by Eleanor! Such a smiley and positive lady, she is encouraging and made me feel very welcome in the session! Looking forward to attending another!
24 March 2025
Unprompted review
Reply from Better - Gym Teddington
Hi Douglas,
Thank you for your wonderful feedback!
We’re so happy to hear that you enjoying your the Spin class with Eleanor.
It's great to know how positive and encouraging Eleanor is as an instructor, and that you've felt welcomed.
We will pass this onto the Centre Team!
Warm Regards,
Kaisha
The staff at Better Gym are so friendly…
The staff at Better Gym are so friendly and welcoming. The gym has great facilities including a sauna which is a lovely perk after a workout. I particularly enjoy their body pump class with Eleanor! She is fantastic and I feel so motivated and fab afterwards.
14 July 2025
Unprompted review
Reply from Better - Gym Teddington
Hi Beca,
Thank you so much for your kind review!
We’re so glad to hear you’ve had such a positive experience with both the staff and facilities at the Better Gym Teddington.
Eleanor will be thrilled to know the great impact being made with her Fitness Classes.
Warm Regards,
Kaisha
Great gym
Great gym with everything you would need, clean, friendly, professional and fun.
24 November 2025
Unprompted review
Reply from Better - Gym Teddington
Hello
Thank you for your comments and feedback.
Kind Regards
Amazing team and brilliant facilities
Amazing team and brilliant facilities. Darren the manager has transformed the place and has made going to the gym an enjoyable experience due to the positive energy and laughter.
Highly recommended
13 October 2025
Unprompted review
Reply from Better - Gym Teddington
Hi Carla
Thank you for your review.
We are very pleased to hear you're enjoying the gym and the positive energy Darren brings.
Thank you for choosing Better, and thank you for the recommendation!
Kind Regards
Amir
My gym only offered one induction a…
My gym only offered one induction a week, in the evening. I want to train in the morning so that's just not convenient. It's a pity they haven't got enough staff to offer more convenient options. They sent a reminder about the next direct debit and that prompted me to cancel. But of course they need 20 days to cancel, which meant they're taking an extra month's subscription. It seems a bit sneaky to me.
2 October 2025
Reply from Better - Gym Teddington
Hello Nick,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
Please be adviced that for cancellation we do require a 20 days notice. Before your next direct debt is due, to cancel your in time.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regrads
Aaiasa
Helpful friendly and not hesitant to…
Helpful friendly and not hesitant to give help and advice
18 July 2025
Reply from Better - Gym Teddington
Hello Kenza,
Thank you for your comments and feedback.
Kind Regards.
Really good gym and equipment
Really good gym and equipment. All staff are super friendly. The circuits class is really positive and inclusive, Adam, Shak and Andrea do a great job teaching.
9 June 2025
Unprompted review
Reply from Better - Gym Teddington
Hi Jess
Thank you for your review.
We’re thrilled to hear you're enjoying the gym, the equipment, and especially the positive vibe in our circuits class.
Adam, Shak, and Andrea will be so happy to know their efforts are making a difference, and we will pass your feedback on to them!
Kind Regards
Amir
Great gym
Great gym! Prices are fab and the £30 for the 6 week taster sessions got me back into the gym!
Personal trainers are so helpful, chatty and friendly.
Helps that my PT Adam, also runs classes so there’s always consistency during the week.
All the staff really take the time to get to know you and just all in all a lovely place to workout!
10 June 2025
Unprompted review
Reply from Better - Gym Teddington
Hi Juliana,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed the 6-week taster sessions and that they've helped you get back into the gym routine. It's great to know that our pricing and supportive environment are making a positive difference.
We're especially glad to hear such great feedback about Adam and the rest of our team – consistency and a friendly, welcoming atmosphere are exactly what we aim for. We’ll be sure to pass along your compliments!
Thanks again for being a part of our gym community – we love having you with us! 💪😊
Warm regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.