Facilities are very good First impression of the Coaches is really good too
Company replied
61 Meridian Way, N9 0AR London, GB
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Facilities are very good First impression of the Coaches is really good too
Company replied
It would nice if Better Gyms had equivalent equipment as the Aspire Leisure Centre, Wood Lane, HA7 4AP for disabled users. I have had sessions at Aspire Leisure Centre gym and it is so much easier to... See more
Company replied
1. The equipment is strewn all over the place 2. The starting blocks pedals are all worn and need replacing 3. Someone had hurdles over 4 of the lanes upstairs rendering the chance of doing a time... See more
Company replied
The activities was amazing keeping the kids interested in the sport they have chosen I pray this continues.
Company replied
Lee Valley Athletics Centre is operated by Better, a charitable social enterprise, working in partnership with Lee Valley Regional Park Authority. Lee Valley Athletics Centre offers top-tier gym and athletics facilities for all abilities. With a general fitness gym, strength and conditioning gym, and fitness studios, plus world-class indoor and outdoor tracks, it’s perfect for beginners and elite athletes alike.
61 Meridian Way, N9 0AR, London, United Kingdom
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Facilities are very good
First impression of the Coaches is really good too

Reply from Better - Lee Valley Athletics Centre

Reply from Better - Lee Valley Athletics Centre
Great equipment and facilities. Helpful staff and a spacious environment

Reply from Better - Lee Valley Athletics Centre
It would nice if Better Gyms had equivalent equipment as the Aspire Leisure Centre, Wood Lane, HA7 4AP for disabled users. I have had sessions at Aspire Leisure Centre gym and it is so much easier to use the equipment. Lea Valley Leisure Centre gym where I go the equipment is the same but slightly different.

Reply from Better - Lee Valley Athletics Centre
Downstairs gym could do with painting, some of the older weight discs are quite grubby, the music in the gym sometimes doesn't work, and - you shouldn't need me to tell you this - almost none of the lockers are operational.

Reply from Better - Lee Valley Athletics Centre
The staff are nice and friendly. The gym is very quiet here, which is a good thing really. Not like other gyms where there’s not enough equipment for the users.
But, the gym just looks like it’s in need of a good clean. Some of the equipment is quite dusty - the ones I’ve used, anyway. The floor is need of a good vacuum and there are cobwebs with those long-legged spiders in the corners. The toilets do not smell very nice, either. I have been here 3 times now and it’s been the same each time.
Why am I still going there? Because it’s the closest one and it’s quiet. Although, that is subject to change.

Reply from Better - Lee Valley Athletics Centre
1. The equipment is strewn all over the place
2. The starting blocks pedals are all worn and need replacing
3. Someone had hurdles over 4 of the lanes upstairs rendering the chance of doing a timed 100m impossible.
4. Pop music was playing.... more like a leisure centre than an athletics centre.
5. Not sure why I bought a membership as you can walk in for free.

Reply from Better - Lee Valley Athletics Centre
Great selection of equipment. 2 large gyms and always free equipment to use.

Reply from Better - Lee Valley Athletics Centre
I booked and paid £10 in advance for an athletics session on the better app a few days ahead of my session. Got an email confirmation of my outdoor/indoor athletics booking so I was confident. When I arrived to train at the centre, a competition was taking place on the outdoor track so it was fully off limits. I offered to do some indoor throwing training instead but was informed by the centre staff that the indoor throwing area was being used as the ‘call up’ room for the athletes, which indeed it was. The staff thus said I could not train that day. Weeks ago I emailed Lee Valley/Better email addresses and I was told 10 days ago that ‘Your complaint has been forwarded to the centre manager who will hopefully get back to you soon.’ I have heard nothing since. Lack of communication before the session to tell me the facilities would be mostly off limits and lack of communication afterwards when dealing with my complaint.

Reply from Better - Lee Valley Athletics Centre
The activities was amazing keeping the kids interested in the sport they have chosen I pray this continues.

Reply from Better - Lee Valley Athletics Centre
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