Better - Link Centre Reviews 97

TrustScore 4.5 out of 5

4.3

Whitehill Way, SN5 7DL Westlea, GB


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Rated 5 out of 5 stars

This is an amazing place with incredibly friendly staff. They consistently go the extra mile. The managers put in a lot of effort to be not just helpful but also very inclusive. They worked diligent... See more

Company replied

Rated 5 out of 5 stars

I’ve been using The Better Link Centre for a while now and honestly can’t fault it. The facilities are always clean, well-maintained and offer something for everyone. What really makes the difference... See more

Company replied

Rated 1 out of 5 stars

We arrived this morning to go ice skating, and for the second time we've been sitting in the car (and that's three hours) waiting for the next public skating session because the ice is terrible! When... See more

Company replied

Rated 3 out of 5 stars

hard to book - advertise classes and facilities which they then don't have in the booking system. helpful customer service about membership but not day to day enquiries. Also generally much poorer acc... See more

Company replied


Company details

  1. #3 of 4 best companies in Leisure Centre
  2. #9 of 12 best companies in Fitness centre
  3. #12 of 18 best companies in Gym
  4. #3 of 3 best companies in Indoor Swimming Pool
  5. #2 of 2 best companies in Library
  6. #6 of 6 best companies in Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Whitehill Way, SN5 7DL, Westlea, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

97 reviews

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1-star

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Rated 5 out of 5 stars

Top venue

Top venue! Amazing facilities!

24 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi,

Thank you for your fantastic feedback!

We’re delighted to hear you enjoyed the venue and found the facilities amazing. It’s great to know you had such a positive experience with us.

We look forward to welcoming you back again soon.

Warm Regards,

Hazal

Rated 5 out of 5 stars

Great local leisure centre

Been going to the link centre for a while. Happy to have such a great leisure centre in the area, staff are always helpful.

18 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Tiffany

Thank you for your review. 

We are very pleased to see that you are enjoying the facilities at the Link Centre, and it is great to see that the staff have been able to help with your enquiries.

We also thank you for being part of the journey!

Kind Regards

Amir

Rated 5 out of 5 stars

As a parent of a young athlete

As a parent of a young athlete, I can't speak highly enough of the Link Centre. The facilities are genuinely world class for a local leisure centre. The gym is well equipped and maintained, the ice rink is brilliant, and the swimming pool is always clean and well managed.
What really sets this place apart, though, is the people. The staff clearly care about the members and go above and beyond to support the young athletes who train here. Whether it's a word of encouragement or helping kids push their potential, they've got their heart firmly in the right place.
When the ice rink shut for three weeks for repair work, we had to travel to other rinks and it made us realise just how affordable and how good Swindon's ice rink really is. You don't know what you've got until it's gone!
It's rare to find a facility that balances top notch equipment with such a warm, community focused atmosphere. Swindon is lucky to have the Link Centre. It's making a real difference to the next generation of local talent.
Highly recommend to any family wanting to support their young person in sport.

16 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi June,

Thank you for taking the time to share such detailed and thoughtful feedback.

We are delighted to hear how highly you rate the Link Centre and the impact it is having on your family, particularly in supporting your young athlete. It is very encouraging to know that the facilities, including the gym, ice rink and swimming pool, are meeting your expectations and are consistently well maintained.

What is especially meaningful is your recognition of the team. Their commitment to supporting members, and in particular young people developing their sporting potential, is something we are very proud of. Your comments will be shared with them.

We also appreciate your perspective on the recent ice rink closure. It is reassuring to hear that, despite the temporary disruption, it reinforced the value and quality of what is available at the Link Centre.

Thank you again for your recommendation and for recognising the role the centre plays within the community. Your feedback is greatly appreciated.

Warm regards,

Hazal

Rated 5 out of 5 stars

Link Centre offers a great variety of…

Link Centre offers a great variety of activities for all ages, excellent location and members of staff are welcoming and dedicated. Highly recommend.

16 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Adriana,

Thanks for your review.

We are so pleased to hear that you are enjoying The Link Centre!

Warm Regards

Hazal

Rated 5 out of 5 stars

I came in for a swim and the lifeguards…

I came in for a swim and the lifeguards are amazing and are really friendly the pool was really warm as well not meany places like this in Swindon would recommend to anyone looking for a bit of fun.

15 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Logan,

Thank you for your kind feedback.

We are pleased to hear that you enjoyed your visit and found the lifeguards to be friendly and supportive. It is also great to know that you were comfortable in the pool and had a positive overall experience.

Your recommendation means a great deal to us, and we appreciate you taking the time to share it.

Warm regards,

Hazal

Rated 5 out of 5 stars

Thank you

All the staff are always so welcoming, friendly and helpful, the link centre is a great facility to have in Swindon, there is something there for all the family! The whole family love the trampoline park, my sons loves the soft play centre and my daughter who skates multiple times a week absolutely loves the ice rink, in her words ‘The ice rink is excellent!!’ Considering the extensive of the flood three years ago and all the ongoing struggles with the electrics, the staff have done amazing at keeping the facilities open throughout. A big thank you for reopening the ice rink on schedule after the latest closure!

13 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Tash,

Thank you for your thoughtful and detailed feedback.

We are very pleased to hear how much you and your family enjoy the range of facilities at the Link Centre, from the trampoline park and soft play to the ice rink. It is especially great to hear how highly your daughter rates the rink.

We also appreciate your recognition of the team. They have worked extremely hard over the past few years, particularly following the challenges caused by the flood and ongoing electrical issues, to keep the centre operating and accessible for the community.

Thank you again for your kind words and continued support. We look forward to welcoming you and your family back soon.

Warm Regards

Hazal

Rated 5 out of 5 stars

Great staff, great facilities.

Staff are so helpful and caring.
Ice rink is a fantastic resource for the community.
Gym trialled and is excellent.
Not used the pool.
Trampolining really fun for all ages.

15 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Esther,

Thank you for your kind feedback! We’re so pleased to hear you’ve had a positive experience with our team and enjoyed the ice rink, gym, and trampolining. It’s great to know our facilities are making a difference for all ages in the community.

We look forward to welcoming you back again soon!

Warm regards,

Hazal

Rated 4 out of 5 stars

Friendly staff

Friendly staff, great place for family activities and great instructors!

15 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Laura

Thank you for your review. 

We are very pleased to see that you and your family are enjoying the facilities at the Link Centre, and it is wonderful to know that the staff are enhancing your experience. 

We hope to see you again soon!

Kind Regards

Amir

Rated 5 out of 5 stars

We attend weekly and enjoy our…

We attend weekly and enjoy our sessions! Wonderful centre and lovely staff!

11 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Charlotte

Thank you for your review. 

We are very pleased to see that you enjoy your weekly visits and that the staff are creating a lovely atmosphere!

We hope to see you again soon.

Kind Regards

Amir

Rated 5 out of 5 stars

Amazing place

Wow, what can I say. The Link centre is amazing. My daughter learnt to swim here then went on to learn to skate last year. She absolutely loves it there and would be there daily if she could. She now attends figure skating club and has the loveliest ice skating teacher Jan. I have nothing but great things to say about all the amazing staff at the ice rink. We are so lucky to have this great facility on our doorstep.

7 November 2025
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Lisa,

Thank you so much for your lovely review! We’re delighted to hear about your daughter’s journey with us and how much she enjoys her skating, especially being part of the figure skating club.

Your kind words about Jan and the team mean a lot - we’ll be sure to share them. We’re so pleased to be part of your community and look forward to seeing you again soon!

Warm regards,

Hazal

Rated 5 out of 5 stars

Great all around venue

Been skating here for 10 years, been using the gym facilities for 1 year and used the fun play for the first time this year with my niece. A great all around venue with free parking, a cafe, skate shop, toilets and changing facilities. Staff always helpful and friendly too.

15 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Nicola,

Thank you so much for your lovely review and for being such a loyal customer over the years! It’s fantastic to hear that you’ve been skating with us for 10 years and have recently started enjoying our gym and fun play facilities too - especially sharing that experience with your niece.

We’re really pleased you enjoy everything we have to offer, from the café and skate shop to the parking and facilities. Your kind words about our team mean a lot as well - we’ll be sure to pass on your feedback to them.

We look forward to welcoming you back again soon! 😊

Warm Regards

Hazal

Rated 5 out of 5 stars

Thank you to all the staff at the link

Thank you to all the staff at the link. They are super helpful and Carole on the desk is wonderful, polite & gets to know the children. We come skating 4 days a week so Thank you so much guys keep up the good work.

13 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Kirsty,

Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.

It’s fantastic to hear that you enjoy your regular visits to the Link Centre and that our team has been helpful and welcoming. Carole will be especially pleased to receive your lovely comments - it means a lot to know she has made such a positive impression and taken the time to get to know the children.

We truly value your continued support, and it’s wonderful to hear that you’re making the most of the skating sessions. Thank you again for your encouragement, it will be shared with the whole team.

We look forward to welcoming you back again soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

Amazing ice rink with great staff

Amazing ice rink with great staff. Real community.

12 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Justine

Thank you for your review. 

We are very pleased to see that you enjoyed the ice rink and felt the community spirit at the Link Centre, and we hope to see you again soon!

Kind Regards

Amir

Rated 5 out of 5 stars

What an amazing place

What an amazing place, my daughter learnt to swim here, and also ice skate, this centre is amazing for young children within the area, plus it keeps them off the streets, and for parents its a great community to make new friends .. the upgrades being done will make it a great place to come 🙌

5 February 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Martin,

Thank you so much for your feedback. We appreciate you taking the time to share your experience.

It’s wonderful to hear that your daughter has learned both swimming and ice skating with us, and that the centre has played such a positive role for young people in the local community. Creating a space where children can stay active, build confidence, and develop new skills is something we’re very proud of.

We’re also delighted that you’ve found it to be a welcoming and social environment for parents too. Your kind comments about the upcoming upgrades are greatly appreciated, and we’re excited for you to see the improvements once they’re complete.

Thank you again for your support and we look forward to welcoming you and your family back to the Link Centre soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

My children come to the link centre at…

My children come to the link centre at least twice a week and always have a great time. The staff are helpful, easy to book online and lots of parking.
If I have ever needed help with a club the staff have always been very helpful to make sure anything that needs changing is changed.

11 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Donna,

Thank you so much for your feedback - we really appreciate you taking the time to share your experience.

It’s wonderful to hear that your children enjoy visiting the Link Centre and have a great time each week. We’re also pleased that you’ve found our booking process straightforward and the facilities, including parking, convenient to use.

Your comments about our team are especially appreciated. We’re glad they’ve been able to support you with club bookings and make any changes quickly and efficiently when needed.

Thank you again for your continued support and we look forward to welcoming you and your family back again soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

Amazing place

Amazing place !
Lovely staff
And people are great

15 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Jack 

Thank you for your review. 

We are very pleased to see that you are enjoying the facilities at the Link Centre, and that the staff and members are enhancing your experience with us!

Kind Regards

Amir

Rated 5 out of 5 stars

Fantastic.

This is an amazing place with incredibly friendly staff. They consistently go the extra mile. The managers put in a lot of effort to be not just helpful but also very inclusive. They worked diligently to ensure the rink could reopen after a brief closure to fix the electric issues. Even though the electrics arw still being fixed we are still able to use the facilities.

Can not fault the link centre in anyway.

2 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Sam,

Thank you for your wonderful feedback - we really appreciate you taking the time to share your experience.

It’s great to hear that you’ve found our team friendly and supportive, and that their efforts to go the extra mile have made a positive difference to your visits. We’re especially pleased that the work carried out to address the electrical issues and reopen the rink has not gone unnoticed.

Your kind comments about the team’s inclusivity and dedication mean a lot, and we’ll be sure to share this with them. Thank you again for your support and we look forward to welcoming you back to the Link Centre soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

I’ve been using The Better Link Centre…

I’ve been using The Better Link Centre for a while now and honestly can’t fault it. The facilities are always clean, well-maintained and offer something for everyone. What really makes the difference is the staff – they’re always friendly, helpful and happy to go the extra mile. You can tell they genuinely care about customers and take pride in what they do. A fantastic community facility and a real credit to Swindon. Highly recommended!

4 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Matt,

Thank you so much for your kind feedback. We really appreciate you taking the time to share your experience. It’s fantastic to hear that you’ve consistently enjoyed the facilities and found them clean, well maintained, and welcoming.

We’re especially pleased that our team has made such a positive impression. We pride ourselves on delivering friendly, helpful service and it’s great to know that this is coming through in your visits.

Your comments mean a lot to us and will be shared with the team. We look forward to welcoming you back to The Better Link Centre again soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

Went swimming at the link centre…

Went swimming at the link centre yesterday and the centre was clean and tidy. Staff were fantastic. Would recommend

12 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Anita,

Thank you for your wonderful review!

We're over the moon that you enjoyed your recent swim session.

It's also great to know how much you appreciated our cleanliness and found our team fantastic.

We can't wait to see you again soon!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

Great ice rink

Great ice rink, with an elite group of coaches

15 June 2026
Unprompted review
Better - Link Centre logo

Reply from Better - Link Centre

Hi Jamie,

Thank you for your wonderful review!

We're overjoyed that you feel we have a great ice rink and find our group of ice skating coaches elite.

We'll be sure to pass on your kind words, and we also greatly appreciate your 5-star award.

We look forward to welcoming you back again soon!

Warm Regards, 

Kaisha

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