Better - New Barnet Leisure Centre Reviews 

105
TrustScore 4 out of 5

4.1

1 Lawton Road, EN4 9BS Barnet, GB


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Rated 5 out of 5 stars

The young lady on reception was very helpful and answered all my questions with a smile on her face I have joined the adult swimming class the instructor is very good and helpful The changing fa... See more

Company replied

Rated 1 out of 5 stars

Rased a complaint regarding one of the branches manager's conduct (New Barnet)via official channel and also via regional manager more than 8 months ago. Haven heard a single word from anyone at Bett... See more

Company replied

Rated 5 out of 5 stars

I was recommended by my doctor to use Better at my local lesuire centre due to poor balance. I have been having sessions with Billy at New Barnet. My strength has improved and my balance is much bette... See more

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Rated 5 out of 5 stars

A member of New Barnet Leisure Centre, I really enjoy coming here, whether for the swimming pool, the gym or classes. The staff are unfailingly friendly and helpful and the "feng shui" must be good b... See more

Company replied


Company details

  1. #3 of 4 best companies in Leisure Centre
  2. #8 of 11 best companies in Fitness centre
  3. #13 of 20 best companies in Gym
  4. #3 of 4 best companies in Indoor Swimming Pool
  5. #2 of 2 best companies in Library
  6. #5 of 6 best companies in Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • 1 Lawton Road, EN4 9BS, Barnet, United Kingdom

4.1

Great

TrustScore 4 out of 5

105 reviews

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4.1

All reviews

(105)

5,344 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent - I recommend

The New Barnet Lesiure centre is excellent.
It has a very large pool. There is a also a smaller for young toddlers too.

You can book swimming sessions online through their Better app which works well. The "Pay as you Go" deal is very good. You can pay through the app with debit/credit card.

The changing rooms are large and clean. Well done to the cleaners. There are lots of lockers. The lockers require only one £1 coin to put away your belongings. Then you have a little key you can strap onto your wrist like a watch until your swimming session is finished. This is very handy.

The water in the swimming pool is quite cold. It would be better if it was a little warmer.

Professional and friendly staff. Well done to the team. I commend them.

Overall, the place is clean.

There is an eating area where you can order food, sit and eat. There are sandwiches, snacks, and drinks. There is something called an "Angle Cafe" which sells these bubble teas. It is very nice. Available in a variety of juicy flavours. Perfect place to sit and drink drink tea or a latte after a nice workout. There is a park outside which is lovely. It has a great view.

The only downside is that I have to pay to park my car.
I don't like that. So I knocked off one star. I have to use a car to get here because it's too far away from where I live in order to walk to here. This is because all the other pools in my area are bad.
*cough cough* fusion *cough cough* nuffield *cough*

There is also library here. You can read before or after some exercise. They have a selection of books which is okay for a small library. Unfortunately, it has very short opening hours which is quite bad. Opens at 4pm only to close at 7pm on a Thursday. They need to get some staff here. For me this is not a problem because I am not a regular here. I only come here for a swim. I had a quick browse and found some nice books I never heard of.

Finally, as a side note: There is a gym but I haven't used it. Memberships cost £54 per month which is way to expensive for me. The £35 off peak membership is no use to anyone who has a full time job. They need to either change their hours or prices. At least this is something for them to consider.

20 August 2023
Unprompted review
Better - New Barnet Leisure Centre logo

Reply from Better - New Barnet Leisure Centre

Hi Mustafa,

Thank you for such an excellent review.

We are delighted that you are enjoying the facilities at New Barnet and have sent your feedback to the centre.

Warm Regards

Hazal

Rated 5 out of 5 stars

The facility is fantastic

The facility is fantastic. The gym is well equipped. The large pool is great. Always lifeguards present. It is simple to book and I have never experienced over-crowding.
The staff at the New Barnet facility are all so welcoming and helpful. Mukendi, Oksana and Krasimira on the reception always greet you warmly as you enter. And Billy, one of the personal trainers, has devised a personal programme for me which is really helpful. As I have mobility problems.
I am already feeling some benefits and its only month 1 !

28 July 2023
Unprompted review
Better - New Barnet Leisure Centre logo

Reply from Better - New Barnet Leisure Centre

Good Afternoon,

Thank you for your lovely review.

We are very happy to hear that you are enjoying your membership at the New Barnet Leisure centre. We are also very happy to hear that the staff have been extremely helpful when you attend the centre and make you feel welcome. 
We pride ourselves on our excellent customer service so we are delighted to hear that this is the service you have received so far. I will ensure to pass on your lovely feedback for the attention of the staff mentioned.

We hope you can continue to enjoy the New Barnet Centre and the great activities they have on offer.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Staff were so helpful on my first…

Staff were so helpful on my first visit. I really appreciated that. The facilities were very clean which makes such a difference to the experience

25 June 2023
Better - New Barnet Leisure Centre logo

Reply from Better - New Barnet Leisure Centre

Good Afternoon Kelly,

Thank you for your review.

We are really happy to hear that the staff were very helpful upon your first visit to the centre and the facilities were clean which enhanced your first experience. I will ensure to pass this feedback onto the centre and we hope you continue to enjoy our Better operated facilities.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Very nice and clean with last technology gym center

I’m very happy to be at the new Barnet gym is very spacious clean with last technology fitness and muscles advice ,
Very helpful for my mood

26 June 2023
Unprompted review
Better - New Barnet Leisure Centre logo

Reply from Better - New Barnet Leisure Centre

Good Afternoon Mr El Hadji,

Thank you for your review.

We are happy to hear that you are enjoying your membership at the spacious New Barnet leisure centre. We are also happy to hear that you are enjoying the new equipment and resistant machines. We hope you can continue to enjoy the centre in the future.

Kind regards,

Charmaine

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