10/10 Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways. Em... See more
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Location
Switch location32 Endell Street, WC2H 9AG Covent Garden, GB
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See what reviewers are saying
• GLL's new policy of dictating music choices at Oasis Sports Centre has caused instructors to leave and a decline in class quality and variety. • Management has ignored member concerns, who a... See more
Company replied
First time at Oasis Sport Center I loved swimming outside. You feel the great spirit among the swimmers. Spacious gender segregated changing room (I am old school and like it so much better!). Gr... See more
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Amazing club and staff always eager to help especially Farrat who is so friendly professional and good attitude. Just make me wanting to come back every day of the week whether it's for the Gym, the S... See more
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Company details
- #3 of 3 best companies in Leisure Centre
- #9 of 11 best companies in Fitness centre
- #12 of 15 best companies in Gym
- #3 of 3 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #5 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
32 Endell Street, WC2H 9AG, Covent Garden, United Kingdom
4.2
Great
108 reviews
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We are in the middle of a facilities…
We are in the middle of a facilities upgrade so the changing rooms and shoer facilities are disrupted.
14 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
• GLL's new policy of dictating music…
• GLL's new policy of dictating music choices at Oasis Sports Centre has caused instructors to leave and a decline in class quality and variety.
• Management has ignored member concerns, who are now demanding a return to previous class standards and the reinstatement of specific instructors.
• Members find the current situation depressing and boring.
• We want Alix back who is exceptionally excellent in doing the step and dance fitness classes
8 April 2026
Unprompted review
Reply from Better - Oasis Sports Centre
Good Afternoon,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
Amazing kids swimming teachers
21 March 2026
Reply from Better - Oasis Sports Centre
Hi Jelena
Thanks for your review.
We are so pleased to hear that the swimming teachers at Oasis Sports Centre have received this wonderful review. We will be sure to pass this on to the centre team.
Warm Regards
Rachel
Staff and facilities both wonderful!
5 March 2026
Reply from Better - Oasis Sports Centre
Hi Isobel,
Thanks for your review.
We are so happy to hear that you think Oasis Sports Centre is wonderful - we agree!
Warm Regards
Hazal
Gym & swim with ease
Gym & swim with ease. Well run, clean, efficient booking service.A wide range of classes and friendly staff and regular updates on gym programmes or changes to the gym experience.
20 February 2026
Reply from Better - Oasis Sports Centre
Hi Jason
Thank you for your review.
We are very pleased to see that you are enjoying the facilities and fitness classes at Oasis Sports Centre!
It is also great to know that you have had the opportunity to meet the centre staff and that they are taking care of the facilities!
Thank you for choosing the Oasis Sports Centre!
Kind Regards
Amir
Oasis Sports centre is amazing
Oasis Sports centre is amazing, our community is lucky to have such a great place. Staff is friendly, the squash courts are awesome, pools are great (although can be a little busy) and gym is great too.
9 December 2025
Reply from Better - Oasis Sports Centre
Thank you very much for sharing your experience with us, Barbara.
We are very happy to enjoy your visits at Oasis Sports Centre.
We truly appreciate our staff's efforts to deliver great customer service is noticed and appreciated.
Kind Regards
Not good
This centre is currently down from 5 to 3 women's toilets while renovation works are done. Of the 3 toilets remaining, 1 is out of order and 2 have large holes in the cubicle doors door where the locks should be. Repairs seem to take months.
Cleaners constantly mop the already soggy changing room floors with what appears to be neat fairy liquid - it clings to trainer soles and creates a slip hazard. Meanwhile, the studios are never cleaned. When you get on the floor for a yoga or stretch session you see how dirty it is! The club currently has a good class timetable but not for much longer, as great instructors are being driven out by GLL's draconian new music policy that bans them from playing their own music.
18 February 2026
Reply from Better - Oasis Sports Centre
Hello Emily,
Thank you for taking the time to share your detailed feedback with us.
We are very sorry to hear that your experience at The Oasis Sports Centre did not meet your expectations.
We have forwarded your concerns about the cleaning and the music policy to the centre manager for review.
We hope your next visit will be much more enjoyable.
Kind regards
Jasmine
Great staff and gym facilities
Staff were very friendly and kind. Would always greet us and sometimes we have a good chat too. The gym is spacious and not over crowded. There is a wide range of equipments and facilities that are all in good condition and clean. All in all a very happy place with pleasant experiences.
11 February 2026
Reply from Better - Oasis Sports Centre
Hello Kristen,
We appreciate you taking the time to share your comments and feedback with us.
We are pleased to learn that you find the facilities at the Oasis Sports Centre to be well-maintained and clean, and that the staff members are courteous and friendly.
We look forward to welcoming you again in the near future.
Kind regards
Great value with super facilities
Great value with super facilities. Staff are helpful and welcoming. Classes are well run
11 February 2026
Reply from Better - Oasis Sports Centre
Hi Sally,
Thank you for your amazing feedback!
We’re so pleased to hear that you feel we offer great value for the facilities that we have at our Oasis Sports Centre, and that you enjoy attending our fitness classes.
It’s also wonderful to know our team has made you feel welcome and supported.
We really appreciate you taking the time to share your experien.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Took over my local gym and ruined it
They took over my local gym and they're ruining it and haven't kept the same agreements for locals and partnerships with other charities that we already had, this isn't a charity it's a tax avoidance scheme
28 January 2026
Reply from Better - Oasis Sports Centre
Hi Customer.
Thank you for your review.
We are sorry to see that you feel this way, and we will take your feedback on board.
Kind Regards
Amir
Reply from Better - Oasis Sports Centre
Hello Juan,
Thank you very much for your kind words.
We will ensure that your comments are conveyed to the customer service team.
I would give minus 10 this centre is…
I would give minus 10 this centre is gross.
Visit 21st December 2025
Someone said had you tried the oasis.
The whole thing is gross, from the bottom of the dirty floor in the swimming to the floor on the changing room to the mould everywhere it's awful.
Slow swimmers in the outside pool fast lane.
Water dirty.
Changing rooms gross walls and ceiling covered in mould.
Floors all wet.
Mould all over the bathroom. Dirty.
Used the sauna, full of old gays talking about very uncomfortable subjects loudly.
Dirty
Lockers dirty.
Dirty.
Avoid.
22 December 2025
Unprompted review
Reply from Better - Oasis Sports Centre
Thank you for sharing your experience with us, Mathew,
Your feedback is really important as it will help us to improve
Kind Regard
The swim teaching staff is very kind…
The swim teaching staff is very kind (April) and patient, and the facilities are well maintained.
13 December 2025
Unprompted review
Reply from Better - Oasis Sports Centre
Thank you for sharing your experience at Oasis Sports Centre with us, Carina,
Your words about April and the facilities are much appreciated.
Kind Regards
Great facilities
Great facilities, been swimming here 10 years plus, friendly staff especially Ferrah on the front desk always welcoming and helpful.
5 December 2025
Unprompted review
Reply from Better - Oasis Sports Centre
Thank you very much for sharing your experience at Oasis Sports Centre, Toufik.
We are very happy to hear you are enjoying your swimming sessions, and we are happy to hear our staff is doing a great job to make you feel welcome every time.
Friendly
Friendly, great range of services, vexceleknt value for money and a community vibe
5 December 2025
Unprompted review
Reply from Better - Oasis Sports Centre
Thank you so much for sharing your feedback with us, Jameel.
We are very happy to hear that Oasis Sports Centre is meeting your expectations and that you are enjoying your time at the facilities.
I love the classes
I love the classes, big variety.
Staff is super.
Farah Reda is super helpful and supportive in everything I ve asked before.
3 December 2025
Unprompted review
Reply from Better - Oasis Sports Centre
Hello Friend of Ted,
Thank you for your comments and feedback.
Kind Regards
Oasis
Clean gym, friendly staff. Have been playing squash there for over 10 years and cannot recommend highly enough. Farah always greets us warmly and deals with any issues we have swiftly
28 November 2025
Unprompted review
Reply from Better - Oasis Sports Centre
Thank you very much for sharing this great feedback with us SJ!
We are very happy you have been enjoying Oasis Sports Centre for so long!
We hope to see you coming for many years to come!
Kind Regards
Absolute gem of a place
Absolute gem of a place. The plain front hides 2 swimming pools (one indoor, one outdoor) a decent gym and range of studio classes. Squash courts good do with a bit of a refresh though.
2 December 2025
Unprompted review
Reply from Better - Oasis Sports Centre
Thank you very much for sharing your experience and feedback with us, David!
We are happy you have been enjoying your visits to Oasis Sports Centre
Oasis Camden town, london
This review is regarding the Oasis leisure centre in camden, london.
This centre has an appalling management. They organise some refurbishment of a studio without thinking of the classes taking place.
We turned up for a class in a studio full of building materials and dust. They decided to give it a clean when the class was due to start and we pointed out the state of the studio to the receptionist, Tuesday 25th November. Once the class started, the builder entered the studio to carry on the plastering and moving around a large wheeled scaffolding. The management appeared through the door and did not ask the builder to stop! As if it is normal and acceptable to have a full class in a room full of dust and a builder plastering moving a wheeled scaffolding.
Members and users are paying his salary and he should be responsible for the total mismanagement of the centre.
Unbelievable and appalling coming from a " community charity".
25 November 2025
Unprompted review
Reply from Better - Oasis Sports Centre
Hi Feli,
We really appreciate your feedback!
We are sorry for the inconvenience this has caused to your Fitness Class booking.
We appreciate that we could've prevented the class from happening if the conditions of the studio did not meet our usual standards.
We would also like to apologise for the disappointment and frustration this has caused, and we have passed your concerns to the Centre Team, so your feedback can be reviewed.
Please note that we're a charitable social enterprise, which means that we reinvest our profits back into the facilities and programmes we offer to our customers.
Once again, thank you again for raising this with us!
Warm Regards,
Kaisha
Gentleman on reception was very…
Gentleman on reception was very helpful, there was a problem with my phone and he was able to grant my admission to swim.
6 October 2025
Reply from Better - Oasis Sports Centre
Hi Valerie
Thank you for your review.
It is great to see the staff at Oasis Sports Centre have been able to assist with your booking, and we hope you enjoyed the swim!
Kind Regards
Amir
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