We recently celebrated my son's 6th birthday party at the Platinum Jubilee Leisure Centre in West Drayton. From the moment we arrived we were welcomed by all staff members. The manager named Mihael wa... See more
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Switch locationRowhleys Place, West Drayton, UB7 9NQ London, GB
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great gym with a super welcoming atmosphere. The equipment is always clean, well-maintained, and rarely too crowded to get a good workout The staff are friendly and always ready to help 😉
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The people in reception don’t know what they are about. I had to register my daughter for swimming and I have ended up paying two different lesson programmes and no lessons class available for my daug... See more
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The staff at the reception where extremely helpful and polite on arrival and exiting the building. I had my first zumba class with Marie it was fantastic she has lots of energy, very frien... See more
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Company details
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Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Rowhleys Place, West Drayton, UB7 9NQ, London, United Kingdom
4.1
Great
31 reviews
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Excellent friendly helpful staff
Excellent friendly helpful staff. Super clean with great facilities
14 October 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Natalie,
Thank you for your brilliant review!
It's amazing to hear how friendly, helpful and excellent our team have been during your visits.
We're also thrilled that you appreciate our cleanliness and find our facilities great.
We can't wait to see you again soon!
Warm Regards,
Kaisha
This is my second week with my trainer…
This is my second week with my trainer George , he is very good and patient
14 October 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Martin
Thank you for your review.
We are delighted to hear that you're having such a positive experience with your trainer, George.
It's great to know that his patience and support are making a difference during your training!
Kind Regards
Amir
Reply from Better - Platinum Jubilee Leisure Centre
Hi Vinay
Thank you for your review.
We're delighted to hear that you find Platinum Jubilee Leisure Centre clean and enjoyable to visit.
We'll be sure to pass your kind thanks on to the team.
Kind Regards
Amir
We recently celebrated my son's 6th…
We recently celebrated my son's 6th birthday party at the Platinum Jubilee Leisure Centre in West Drayton. From the moment we arrived we were welcomed by all staff members. The manager named Mihael was especially helpful. He set up music for us and assisted us throughout the day.Centre soft play area was a fantastic start.If you are looking for an affordable, high energy option I would highly recommend it.
27 September 2026
Unprompted review
Reply from Better - Platinum Jubilee Leisure Centre
Hi Kateryna,
Thank you for taking the time to share your experience.
We're so happy to hear your son's birthday celebration was such a memorable occasion.
It's wonderful to know that the team helped create a smooth and enjoyable day, and that Mihael's support added to the experience.
We're delighted that the soft play area helped get the festivities off to a great start and that you found the party offering to be such good value.
We hope to welcome you back for more family fun in the future.
Warm Regards,
Azaria
great gym with a super welcoming…
great gym with a super welcoming atmosphere. The equipment is always clean, well-maintained, and rarely too crowded to get a good workout The staff are friendly and always ready to help 😉
6 October 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Bashir,
Thank you for your fantastic review!
We're happy that you're loving our welcoming atmosphere and that you find our equipment clean, well-maintained, and readily available for your workouts.
It's also great to know that our team has made a positive impression with their friendliness and willingness to help.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Lovely girl Ramesa helped me out with a…
Lovely girl Ramesa helped me out with a membership problem and accessing the refund link
21 September 2026
Unprompted review
Reply from Better - Platinum Jubilee Leisure Centre
Hi Sharad,
Thank you for your lovely review!
We're delighted to hear that Ramesa was able to help you with your membership query and guide you through accessing the refund link.
We'll be sure to pass on your kind words to her, and can't wait to welcome you back again!
Warm Regards,
Kaisha
Platinum Jubilee Leisure Centre is a…
Platinum Jubilee Leisure Centre is a really good, modern facility and I’ve had a consistently positive experience using it.
The staff are friendly, helpful and approachable, and the centre itself is clean, well maintained and easy to use.
The locker token system is especially good. It’s simple to understand and helps prevent people from leaving belongings in lockers for long periods, which means lockers are much more likely to actually be available when you need one.
The facilities are good, the pool is well looked after, and overall the centre feels well run. Definitely one of the better leisure centres I’ve used and somewhere I’m very happy to keep coming back to.
9 September 2026
Unprompted review
Reply from Better - Platinum Jubilee Leisure Centre
Hi Nasha,
Thank you for your wonderful feedback.
We're delighted to hear that Platinum Jubilee Leisure Centre continues to provide such a positive experience. It's particularly encouraging to know that our team have helped make your visits enjoyable.
Your kind comments will be shared with the team, who work hard to maintain a welcoming and well-managed environment.
We truly appreciate your support and look forward to seeing you again soon.
Warm Regards,
Azaria
Really great experience at Platinum…
Really great experience at Platinum Jubilee Leisure Centre. The facilities are excellent, everything was clean and well looked after, and the staff were friendly, helpful, and welcoming throughout.
The pool is particularly good and the whole centre feels well run and cared for. It’s a really pleasant place to swim, exercise, or just use the facilities without any hassle.
Would definitely recommend Platinum Jubilee Leisure Centre and will happily be coming back.
2 September 2026
Unprompted review
Reply from Better - Platinum Jubilee Leisure Centre
Hi Adam,
Thanks so much for your lovely review.
We’re really pleased to hear you enjoyed your visit to Platinum Jubilee Leisure Centre and were happy with the facilities and the atmosphere.
It’s great to hear that the pool and the centre were up to standard, and even better to know that our team made you feel welcome during your visit. We’ll make sure your comments are passed on to everyone involved.
Thanks again for recommending us, Adam.
We really appreciate you taking the time to share your experience and hope to see you back at the centre soon!
Warm Regards,
Azaria
Reply from Better - Platinum Jubilee Leisure Centre
Hi Summer
Thank you for your review.
We’re very pleased to hear that you’re enjoying the new facilities at the Platinum Jubilee Leisure Centre and that our staff have helped enhance your experience!
We hope you continue to enjoy your visits!
Kind Regards
Amir
Friendly welcoming staff.
The staff at the reception where extremely helpful and polite on arrival and exiting the building.
I had my first zumba class with Marie it was fantastic she has lots of energy, very friendly and outgoing person.
I have already booked my second class looking forward to it.
I also had a gym induction with Kerrie she was fantastic.
I haven't been to the gym in many years so I felt a little overwhelm. Kerrie came across as encouraging and patient when showing me around. she also got me to try new equipment that I had not thought of using before.
Thankyou Maire and Kerrie for making me feel so welcome to the centre.
15 September 2026
Unprompted review
Reply from Better - Platinum Jubilee Leisure Centre
Hi Michelle,
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that you had such a positive experience on your first visit and that you’re already looking forward to your next Zumba class.
It’s wonderful to know that Marie and Kerrie helped you feel confident, especially when getting back into the gym after some time away.
We’ll be sure to pass your kind words on to them, they’ll be thrilled to hear them!
We look forward to welcoming you back and seeing you continue to enjoy everything the centre has to offer. 😊
Best wishes
Azaria
The people in reception don’t know what…
The people in reception don’t know what they are about. I had to register my daughter for swimming and I have ended up paying two different lesson programmes and no lessons class available for my daughter to take. They all give different approaches to registration which caused me all this. I have requested for a refund for first payment which I still haven’t received any response or payment
28 August 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Abigail,
Thank you for your review!
We're deeply sorry to hear about the difficulties you experienced when trying to register your daughter for her swimming lessons.
We understand how frustrating it must have been to have received different guidance during the registration process, only to find that you have been enrolled and charged for two classes without suitable availability.
We also appreciate your concerns regarding the refund request and the lack of communication you have received so far.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Everything is satisfactory BUT
Everything was totally satisfactory. But one thing in Platinum Jubilee leisure centre, there is no padlock lockers/or better arrangements for disabled people with dementia as it’s not easy for such People to keep using coin or tokes. This is not permanent solution for lockers and it’s not easy for them to keep buying tokens. It’s stressful.
25 August 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Irrum,
Thank you for sharing this with us.
We’re pleased everything else was satisfactory, but we’re sorry the locker arrangements have caused stress.
We understand that the current system may not be suitable for everyone, particularly those living with dementia or other additional needs.
Your feedback is important, and we’ll make sure it’s passed on to the relevant team for consideration.
Warm regards,
Azaria
All is good.
10 August 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi David,
Thank you for your 5-star review! We're delighted to hear that everything was good during your visit to Platinum Jubilee Leisure Centre.
We really appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Reply from Better - Platinum Jubilee Leisure Centre
Hi Babir
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at the Platinum Jubilee Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
Reply from Better - Platinum Jubilee Leisure Centre
Hi Carly-Anne,
Thank you for your wonderful feedback!
We're delighted to hear that you found the centre clean, enjoyed the facilities, and received a warm welcome from our team. Creating a friendly environment and maintaining high standards across our facilities are priorities for us, so it's fantastic to know this was reflected in your visit.
We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
Warm Regards,
Hazal
My children have been having swimming…
My children have been having swimming lessons and the progress they have made in a few weeks is outstanding. They love the lessons and the swimming staff and teachers are lovely . Thanks Wendy for overseeing everything. Really good experience
1 August 2026
Unprompted review
Reply from Better - Platinum Jubilee Leisure Centre
Hi Jayne,
Thank you for taking the time to share such wonderful feedback. We are delighted to hear that your children are enjoying their swimming lessons and making such fantastic progress in a short space of time.
It is especially pleasing to know that our swimming teachers and staff have helped create such a positive experience for your family. We will be sure to pass on your kind words to Wendy and the team, who will be thrilled to hear your feedback.
Thank you for choosing us, and we look forward to continuing to support your children's swimming journey.
Warm Regards,
Hazal
Great addition to the area
The Platinum Jubilee Leisure Centre has been a great addition to the area.
There was a recent technical issue with the virtual Pilates class which staff tried to resolve but I was refunded promptly. I attend the Pilates classes weekly on Tuesdays. I hope that more in-person sessions will become available in the future so that I can attend these if I am unable to make the ones on Tuesday.
14 July 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Yas,
Thank you for taking the time to share your feedback. We're delighted to hear that Platinum Jubilee Leisure Centre has been such a great addition to the area and that you're enjoying the weekly Pilates classes.
We're sorry for the recent technical issue with the virtual class, but we're pleased our team was able to arrange a prompt refund. We also appreciate your suggestion for more in person Pilates sessions, and we've shared your feedback with the relevant team for consideration.
We hope to see you again soon.
Kind regards,
Suheera
Friendly Facility
Iv been a member for a couple of weeks, iv found the staff to be extremely friendly and helpful and made me feel welcome.
Iv been using the gym which is clean with modern equipment iv had no issue getting on the machines I want to use.
I have also booked Badminton, I liked that the sports hall is fairly private so you don't feel you are being watched
21 July 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Angela,
Thank you for your wonderful feedback and for choosing to join us recently.
We're delighted to hear that our team has made you feel welcome and that you've found the staff friendly and helpful. It's also great to know you're enjoying the clean gym environment, modern equipment, and that you're able to access the machines you want without any issues.
We're pleased that you've also been enjoying badminton and that the sports hall provides a comfortable and private space to play. Thank you for taking the time to share your experience, and we look forward to supporting you on your fitness journey.
Warm Regards,
Hazal
Clean environment and lovely staff
Every where was clean and staffs are all over going around ready to help who so ever ask them or they see looking confused of something
21 July 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Ochacho,
Thank you so much for your lovely 5* review!
We're really happy to hear you enjoyed your visit and that our team made such a great impression by being approachable and ready to help whenever needed.
We look forward to welcoming you back again soon.
Kind regards,
Suheera
Staff Reluctant To Help
I visited the centre twice to enquire about swimming lessons for my daughter. Unfortunately, on both occasions, the customer service left a lot to be desired.
During my second visit, the receptionist seemed reluctant to help and initially suggested that I come back later to speak to someone else. When I explained that this was my second visit and that I had already experienced poor customer service, her attitude improved, and she became more helpful, providing straightforward answers to my questions.
It’s disappointing that it took raising my concerns before I received the assistance I was looking for. I hope the centre can improve the consistency of its customer service, as a more welcoming and proactive approach would make a much better experience for visitors.
5 July 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Lee,
We’re sorry to hear about your experience, and thank you for sharing such detailed feedback.
We understand how disappointing it must have been to receive inconsistent customer service, especially after making more than one visit. It’s not the experience we want for our customers, and you’re absolutely right that a welcoming and proactive approach should be standard from the outset.
While it’s positive that you were eventually able to get the information you needed, it’s clear that this should have been handled more effectively from the beginning. Your comments will be shared with the centre team so they can review and improve the consistency of their customer service.
Thank you again for bringing this to our attention.
Warm Regards,
Hazal
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