Friendly and helpful staff,gym is temporarily closed this week due to a refurb but pool is still open and it's a nice atmosphere and information was available. Happy I chose this site .
Company replied
Location
Switch locationNorthumberland Avenue, RG2 8DF Reading, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely awful. Horrible rude staff, incredibly childish and immature, experienced sufficient discrimination against myself to pretty much lose all motivation to go at all which is obviously not... See more
Company replied
Staff member are very helpful. on 26/01/2026 Rhea went to her first lesion at 16;45 to 17;15 ,on her group there was 6 learner children's and the teacher was only one which I can see she was finding v... See more
Company replied
I was delighted to find that the South Reading Leisure Centre is a 20 minute bus journey from my home. The swimming pool is great, space for all abilities, not too busy and lanes available at differe... See more
Company replied
Company details
- #3 of 4 best companies in Leisure Centre
- #8 of 11 best companies in Fitness centre
- #13 of 20 best companies in Gym
- #3 of 4 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #5 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Northumberland Avenue, RG2 8DF, Reading, United Kingdom
4.1
Great
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Better - South Reading Leisure Centre
Hi Joanna
Thank you for your review.
We are very pleased to see that your son is enjoying the swimming pool at South Reading Leisure Centre, and that the people and clean facilities are enhancing his experience!
We hope this continues.
Kind Regards
Amir
Friendly and helpful staff,gym is…
Friendly and helpful staff,gym is temporarily closed this week due to a refurb but pool is still open and it's a nice atmosphere and information was available.
Happy I chose this site .
30 June 2026
Reply from Better - South Reading Leisure Centre
Hi Lynda,
Thank you for your kind feedback. We’re really pleased to hear that you found the team friendly and helpful, and that you’ve enjoyed the atmosphere at South Reading Leisure Centre.
We appreciate your understanding while the gym is temporarily closed for refurbishment, and we’re glad to know that clear information was available and that you’re still able to enjoy the pool.
It’s great to hear that you’re happy with your choice of centre, and we look forward to welcoming you back to the improved facilities very soon.
Warm Regards,
Hazal
I have been a member for years and the…
I have been a member for years and the regular staff and management are excellent and very helpful.
21 May 2026
Unprompted review
Reply from Better - South Reading Leisure Centre
Hi PJ
Thanks for your review.
We are so pleased to hear that the staff at South Reading Leisure Centre have been so friendly and helpful.
We truly appreciate you choosing Better as your leisure provider. Thank you for your continued support.
Kind Regards
Rachel
Well dated gym
Well dated gym , half the showers dont work , mens changing room smells like pub toilet , extra sharp coat hangers that are a health and safety hazard , that i've mentioned to the staff six times , poor security , bikes get stolen from the front , apart from that its great !!!
13 May 2026
Unprompted review
Reply from Better - South Reading Leisure Centre
Hi Christopher,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at South Reading Leisure Centre.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Reply from Better - South Reading Leisure Centre
Hi Edmar
Thank you for your review.
We appreciate your feedback and will pass this on to the management team at South Reading Leisure Centre to review.
Kind Regards
Amir
Great venue and very helpful staff
26 March 2026
Reply from Better - South Reading Leisure Centre
Hi Phillip.
Thank you for your review.
We are so delighted to hear that you are enjoying South Reading Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Warm Regards
Rachel
Staff at South Reading are brilliant
Staff at South Reading are brilliant. I’m a relative newbie and everyone has been so welcoming and encouraging, and this reflects on the gym- community also. The gym induction by Lisa was excellent, and all the staff- from receptionists to swimming pool lifeguards- are professional, helpful and always willing to advise. Top marks.
25 March 2026
Reply from Better - South Reading Leisure Centre
Hi Liisa
Thank you for your fantastic review
We are so delighted to hear that you are enjoying South Reading Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Kind regards
Rachel
Reply from Better - South Reading Leisure Centre
Hi Madison,
Thanks for your review.
We are so pleased to hear that you are enjoying South Reading Leisure Centre!
Warm Regards
Hazal
Staff member are very helpful
Staff member are very helpful. on 26/01/2026 Rhea went to her first lesion at 16;45 to 17;15 ,on her group there was 6 learner children's and the teacher was only one which I can see she was finding very difficult to monitor them, Myself and other parent had to tell our children not to go on deepen area from balcony.
19 January 2026
Reply from Better - South Reading Leisure Centre
Hello Rhea,
Thanks so much for sharing your thoughts and feedback with us.
I'll happily share your comments with the Swim School team for them to take a look.
We really appreciate you choosing South Reading Leisure Centre for your children's swimming lessons.
Kind regards
Amazing staff working with children…
Amazing staff working with children with additional needs my daughter absolutely loved it said was so much fun
29 September 2025
Reply from Better - South Reading Leisure Centre
Hi Lucas
Thank you for your review.
We are very pleased to see that your daughter enjoyed her experience at the South Reading Leisure Centre and that the staff are creating an amazing atmosphere for our young members.
We hope to see your daughter soon and will pass on your feedback.
Kind Regards
Amir
It’s so good to be back at the Gym now…
It’s so good to be back at the Gym now I’m back on the system which is great and wonderful plus I also get to use the swimming pool for aqua aerobics on a Thursday evening for an hour session
28 July 2025
Reply from Better - South Reading Leisure Centre
Hi Ashleigh,
Thank you so much for sharing your experience!
We’re thrilled to have you back at the gym and glad to hear you’re enjoying the system again. It’s awesome that you’re making the most of the swimming pool and our aqua aerobics sessions on Thursdays. Keep up the great work, and we look forward to seeing you at the gym and pool again soon.
Warm regards,
Charmaine
Great liesure centre
Great liesure centre. Good value for money. Plenty of exercise classes to attend. Great way to make friends.
5 February 2025
Reply from Better - South Reading Leisure Centre
Hi Dawn,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you’re enjoying the variety of exercise classes and finding great value at the South Reading Leisure Centre. It’s fantastic that the leisure centre has become a place to stay active and make new friends. We look forward to seeing you again soon!
Kind regards,
Charmaine
Great experience throughout and the staff were really helpful
I had a few issues with the booking app and getting my details sorted but the staff on the front desk were really helpful and friendly in getting it sorted. Gym was really easy to use and at no time did I feel uncomfortable.
3 June 2025
Reply from Better - South Reading Leisure Centre
Hi Exhills,
Thank you for your feedback!
We're sorry to hear you had some trouble with the booking app, but we're really glad our front desk team was able to help you out. It's great to know you felt comfortable using the gym – that's exactly the experience we aim to provide. We appreciate your comments and hope to see you again soon!
Warm regards,
Charmaine
South Reading Leisure Centre
I was delighted to find that the South Reading Leisure Centre is a 20 minute bus journey from my home. The swimming pool is great, space for all abilities, not too busy and lanes available at different times throughout the day. Everyone is friendly and helpful and the app is very user friendly and makes booking simple.
17 March 2025
Reply from Better - South Reading Leisure Centre
Hi,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you enjoy the convenience of the South Reading Leisure Centre and that the swimming pool meets your needs. It's great to know you appreciate the friendly atmosphere and user-friendly app as well. We look forward to welcoming you back soon for more enjoyable visits!
Kind regards,
Charmaine
Good customer service
I have recently joined the South Reading Leisure Centre. The membership I chose in the first place wasn't what I needed, so I called Customer Service and a lovely gentleman (sorry I didn't get his name) helped me to change my membership to a more suitable option for my needs. Thank you for the help and advuse.
At the moment, I've used only the swimming pool which was clean, water temp perfect, not too crowded and the lanes are organised for all types of swimmers.
18 March 2025
Reply from Better - South Reading Leisure Centre
Hi Marina,
Thank you so much for sharing your experience!
We’re thrilled to hear that our customer service team was able to assist you in finding the right membership for your needs. It's great to know that you enjoyed your time in the swimming pool—clean facilities, perfect water temperature, and organised lanes make all the difference. We look forward to welcoming you back soon and hope you continue to enjoy everything South Reading Leisure Centre has to offer!
If you need anything else, don’t hesitate to reach out.
Kind regards,
Charmaine
Great gym lovely staff only ting I…
Great gym lovely staff only ting I would say it would be nice for the gym to open at 6am so i can work out before work but apart from that its 10/10
22 January 2025
Reply from Better - South Reading Leisure Centre
Hi Pcsp,
Thanks for your review.
It is great to hear that you are enjoying South Reading Leisure Centre!
Warm Regards
Hazal
I had a issue with my login details but…
I had a issue with my login details but the staff at Reading leisure centre where very helpful and managed to fix the issue. So thank you.
3 December 2024
Reply from Better - South Reading Leisure Centre
Hi Richard,
Thanks for your review.
We are glad to hear that our team in centre were able to assist you with logging in and we hope you enjoy your membership.
Warm Regards
Hazal
Reply from Better - South Reading Leisure Centre
Hi Preanka,
Thanks for your review.
We are pleased to hear that you have found the instructor lovely!
Warm Regards
Hazal
Simple app to book and enjoy the swim…
Simple app to book and enjoy the swim for fitness sessions
22 August 2024
Reply from Better - South Reading Leisure Centre
Hi Michelle
Thank you for your review
It's wonderful to hear that you're enjoying the Swim for Fitness sessions and that you've been able to make bookings and use the App effectively!
We hope you continue to have a great experience with Better.
Kind Regards
Amir
Very disappointed and awful rude lady…
Very disappointed and awful rude lady staff.I can’t believe gym machines and equipments are so so delicate when I’m going to use it’s brakes.I can’t use freely and happily.your money is not worth it.Feels like go somewhere else.
21 August 2024
Unprompted review
Reply from Better - South Reading Leisure Centre
Hi Parbati
We sincerely appreciate your review.
We are very sorry to hear about your recent experience and your disappointment.
An email regarding your review has been sent to you. Please reply to it if you wish to offer additional information or if you would like to escalate the matter.
Kind Regards
amir
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.