This is wonderful, clean leisure centre, offering lots of activities for the community. The management & staff are very friendly & welcoming & nothing is ever to much trouble for them. The dance fitne... See more
Company replied
Location
Switch locationPreston Manor Road, KT20 5FB Tadworth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had moved to the area as lockdown started and knew few people locally when it was over. Tadworth centre has been a lifesaver both in terms of fitness but also social contact. The staff and instruc... See more
Company replied
I use Tadworth leisure during the summer months when I’m nearby and I find it the best! Gill’s dance fitness is a game changer when it comes to physical and mental wellbeing and socialising after and... See more
Company replied
The Building, The Staff and The Facilities are good I only gave 3 stars because as The Booking System is awful After being recommended to attend Basic Pilates classes I joined Better as a mem... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Preston Manor Road, KT20 5FB, Tadworth, United Kingdom
4.6
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The BEST leisure centre!!
Fantastic leisure centre! Our Dance Fitness classes with Gill are fantastic - both physically and mentally. Gill also arranges a tea/coffee break for all of us after every class, encouraging us to socialise and get to know one another - so thoughtful and important for mental health 😊 My Pilates classes with Karen are my favourite, though: she is a superb instructor - firm and careful, always ensuring that we do not cause our bodies any harm through careless technique. I feel incredibly lucky to be part of the Tadworth Leisure Centre!
30 January 2025
Unprompted review
Reply from Better - Tadworth Leisure and Community Centre
Hi Nanda,
Thanks for your review.
It is great to hear that you find Tadworth to be so fantastic and that the staff are really making your experience so enjoyable.
Warm Regards
Hazal
A star centre.
Fantastic facilities,use the pool 4 times a week and the sports hall,everything very clean,staff are attentive and helpful,would definitely recommend.
30 January 2025
Unprompted review
Reply from Better - Tadworth Leisure and Community Centre
Hi Peter,
Thanks for your review.
We are so happy to hear that you are enjoying Tadworth and that the staff are so attentive.
Warm Regards
Hazal
Reply from Better - Tadworth Leisure and Community Centre
Hi Rebecca,
Thanks for your review.
We are so pleased that the staff and facilities are great at Tadworth!
Warm Regards
Hazal
Helpful, friendly and great facilities.
Had a gym induction and lesson today. Claudia was great at showing me round and looking at how the machinery worked. She created a plan for me that I can follow.
I attended a class which was good. The instructor was very motivating. I look forward to my next session.
15 January 2025
Reply from Better - Tadworth Leisure and Community Centre
Good Morning Sabrina,
Thank you for taking the time to share your thoughts with us.
We are thrilled to learn that you had a positive experience during your gym induction with Claudia at the Tadworth Leisure Centre. It’s wonderful to hear that she was not only informative but also exhibited a high level of professionalism throughout the session. We pride ourselves on our staff's ability to engage and support our members, and it sounds like Claudia truly embodied these values.
We're particularly pleased that she took the time to provide you with a comprehensive fitness programme tailored to your needs. It’s important to us that our members feel equipped and motivated to achieve their fitness goals.
If you have any further comments or need additional support, please don’t hesitate to reach out. We look forward to seeing your continued progress!
Best regards,
Charmaine
Great facilities and friendly staff
Great facilities and friendly staff. The gym induction could have been a little more in depth, but otherwise very happy
20 December 2024
Reply from Better - Tadworth Leisure and Community Centre
Hi Nicholas,
Thanks for your review.
We are pleased to hear the staff and facilities at Tadworth are great!
Warm Regards
Hazal
Cold pool
Every time I take my baby the teaching pool is freezing and had to cut it short. Not really acceptable in colder months. I would rather have a slight increase in price if it means you can afford to heat the pool. Have complained before and there has been no change.
6 November 2024
Unprompted review
Reply from Better - Tadworth Leisure and Community Centre
Good Morning SA,
Thank you for taking the time to share your feedback regarding your recent experience at the Tadworth Leisure Centre.
I sincerely apologise for the discomfort you faced due to the temperature of the teaching pool. We strive to provide a comfortable and enjoyable environment for all our guests, especially for little ones. Your concerns about the water temperature being too cold for your baby are taken seriously, and I understand how important it is for infants to be in a warm and inviting setting during their swimming lessons or general swim sessions.
I will ensure that your feedback is passed on to our management team for immediate review so that we can address this issue and make necessary improvements. In the meantime, if you have any further suggestions or if there's anything else we can do to enhance your experience, please do not hesitate to reach out.
Thank you once again for your valuable input, and we hope to provide a better experience for you and your baby in the future.
Warm regards,
Charmaine
A really nice venue
A really nice venue, so fresh and clean. Plenty of parking and clean changing rooms.
11 October 2024
Reply from Better - Tadworth Leisure and Community Centre
Hi Karen,
Thanks for your review.
It's great to hear that you are enjoying Tadworth!
Warm Regards
Hazal
It is impossible to book a badminton…
It is impossible to book a badminton court in tadworth in the evening, I took this membership only to play badminton, Now after 5 days of trying , i am going to cancel my membership.
9 October 2024
Reply from Better - Tadworth Leisure and Community Centre
Good afternoon Imtiaz,
Thank you for sharing your feedback.
We regret to learn that you are experiencing difficulty in securing a Badminton Slot online. We want to remind you that customers with a prepaid membership have the opportunity to book activities 7 days in advance, starting from 10 pm each night, to ensure they can secure their session for the following week. As our Badminton sessions are in high demand, we highly recommend that customers make advance bookings to guarantee their slot for the upcoming week. We are genuinely sorry to hear that you are contemplating cancelling your membership due to this issue.
Kind regards,
Charmaine
Reply from Better - Tadworth Leisure and Community Centre
Hi Jonathan
Thank you for taking the time to leave a review.
It is great to see you are enjoying your experience at our Tadworth Leisure and Community Centre and have had the opportunity to meet the friendly centre staff.
We hope this continues!
Kind Regards
Amir
Lovely ambience
Lovely ambience, clean & everyone’s so friendly and helpful. Would have joined earlier if only I knew! Added huge bonus that Better give back to the local community - you immediately feel the difference
9 August 2024
Reply from Better - Tadworth Leisure and Community Centre
Hi Reinu
Thank you for your review,
We are delighted to read your review and are pleased that you are enjoying your time at our Tadworth Leisure Centre, including meeting our staff.
Thank you as well for recognizing our work as a Charitable Social Enterprise, this is greatly appreciated.
Kind Regards
Amir
Reply from Better - Tadworth Leisure and Community Centre
Hey David,
I wanted to express our gratitude for your kind review.
We're absolutely delighted to hear that you're thoroughly enjoying your Tadworth Leisure Centre membership and that the staff have been consistently friendly and welcoming during your visits. Also, it's great to know that you find the availability of the center's car park convenient for your visits.
We hope you continue to enjoy your membership at the Tadworth Leisure Centre.
Warm regards,
Charmaine
Reply from Better - Tadworth Leisure and Community Centre
Hi Mary,
Thank you for awarding us 5 stars!!
We are delighted to read your review and are glad you are so impressed!
Warm Regards
Hazal
Inept customer services
I can’t begin to tell you how frustrating it is to deal with customer services. I am still trying to claim for money that was mistakenly taken out of my account when I opened my membership . 7 weeks since I reported the problem and still not resolved. 14 emails have come and gone. No one answers the phone. It’s really quite a simple issue that if someone spoke to me directly it could be resolved. Can’t fault the centre (Tadworth) with great staff and facilities. If only customer services had the same attitude.
3 January 2024
Unprompted review
Reply from Better - Tadworth Leisure and Community Centre
Hi
We are sorry to see you are having problems with your membership and a claim
If you have completed the refund form, please email customersrvices@gll.org with your personal refund number, if not I have attached a link below.
A Charitable Social Enterprise. Join us now. (better.org.uk) (https://www.better.org.uk/refund-request)
Kind Regards
Amir
Reply from Better - Tadworth Leisure and Community Centre
Good afternoon Naomi,
I would like to thank you for taking the time to leave a review. It makes us happy to hear that you are enjoying your membership at Tadworth Leisure Centre and all the exciting activities they offer. We hope that you continue to have a great experience at the centre.
Best regards,
Charmaine
is it's a functional place
The overall opinion I have is it's a good value functional facility to swim and work out at , it does not have the extras like steam room or sauna which the more expensive clubs have but is good value for money for what it offers
28 November 2023
Reply from Better - Tadworth Leisure and Community Centre
Good Evening Terry,
Thank you for your review.
We are happy to hear that you are enjoying the Tadworth leisure centre and the activities available at this centre. We are sorry this centre does not offer a Healthsuite but if you have a membership which allows access to all Better operated centres, you can use the Healthsuite at any centre it is available. We hope you continue to enjoy your membership at this centre.
Kind regards,
Charmaine
Excellent facilities
I found the gym very clean and tidy, there always seem to be people cleaning. All the staff have been very helpful and cheerful especially Kim on reception.
All the equipment looks to be in excellent condition.
15 November 2023
Reply from Better - Tadworth Leisure and Community Centre
Good Afternoon Delta,
Thank you for your review.
We are delighted to hear that you are enjoying the Tadworth leisure centre and the staff are friendly and welcoming. when you attend. We are also happy to hear that the equipment is well looked after in this facility and the reception staff are always friendly. I will pass on your feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
So impressed with the Tadworth gym &…
So impressed with the Tadworth gym & leisure centre. I finally joined after leaving another very expensive gym, and honestly this is great. Really good value, the staff are all so helpful and nice, and the gym has never been too crowded. I've been using the pool and done classes too, and again, no complaints with any of it. Quite the opposite. I'm really surprised and delighted to have this facility nearby and can't praise it enough for a cost-effective local gym.
15 November 2023
Reply from Better - Tadworth Leisure and Community Centre
Good Afternoon Emma,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Tadworth leisure centre. We are also happy to hear that the staff are friendly and welcoming when you attend the centre and you are enjoying the activities. We hope you continue to enjoy this centre and the great activities they have on offer. I will pass on your lovely feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
Glad to be back in a clean, maintained gym
The gym is well equipped and has some new kit in there which is great. Most importantly, things appear to work in the centre. The temperature is right; the music is not too oud; the showers are clean. My recent experience elsewhere is that this isn't always the case.
6 November 2023
Reply from Better - Tadworth Leisure and Community Centre
Good Evening Steve,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Tadworth leisure centre. We are also happy to hear that the centre is well maintained and the gym is well equipped. We hope you continue to enjoy your membership at this centre and the great activities they have available. I will pass on your lovely feedback for their attention.
Hope this helps.
Charmaine
Better is much Better than most
Really helpful and lovely team of people working for the centre that I go to.
No contract so if work takes you somewhere else you can come and go.
Gym equipment really new and kept maintained.
All in all really high standards
7 October 2023
Reply from Better - Tadworth Leisure and Community Centre
Hi AMC,
Thank you for your review.
We are happy to hear you are enjoying Tadworth Leisure and Community Centre and that you are happy with our membership structure.
Warm Regards
Hazal
Gives the private gyms a run for their money
Having been a member at premium gyms, this gives them a run for your money! Clean, equipment WORKS!
friendly staff
Thank you, keep it up!!
4 October 2023
Reply from Better - Tadworth Leisure and Community Centre
Good Evening Jo,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Tadworth Leisure centre. We are also happy to hear that the staff are friendly and welcoming and the Gym equipment is in good working order. We hope you can continue to enjoy your membership at this centre and the great activities the have on offer.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.