It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago. Staff (guy with curly hair (Afro) was very h... See more
Company replied
Location
Switch location170 Chingford road, E17 5AA Walthamstow, GB
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The pool is far too cold , my husband has had a stroke , do was hoping to do swimming for rehab ??? Changing rooms are too small , even parent and child as there is two adults and one chair ….. the di... See more
Company replied
Great experience with the Mindfulness class that I attended for the first time. I was at the Feel Good Centre in Walthamstow. I had a wonderful experience. I felt refreshed, as if I had just... See more
Company replied
There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usual... See more
Company replied
Company details
- #3 of 4 best companies in Leisure Centre
- #8 of 11 best companies in Fitness centre
- #13 of 20 best companies in Gym
- #3 of 4 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #5 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
170 Chingford road, E17 5AA, Walthamstow, United Kingdom
3.9
Great
133 reviews
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The pool is far too cold
The pool is far too cold , my husband has had a stroke , do was hoping to do swimming for rehab ??? Changing rooms are too small , even parent and child as there is two adults and one chair ….. the disabled shower room is always busy so we can’t change in there … staff are lovely and helpful
13 August 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Emma,
Thank you for taking the time to share your feedback.
We're pleased to hear that you have found our staff at Waltham Forest Feel Good Centre to be lovely and helpful.
We're sorry to hear that the pool temperature did not meet your expectations, particularly as your husband is using swimming as part of his rehabilitation following a stroke. We also appreciate your comments regarding the size of the changing facilities, including the parent and child cubicles, and the availability of the accessible changing and shower room.
Your feedback is important to us, and we understand how these issues can impact the overall experience for customers and their families. We will ensure that your comments are shared with the relevant management team for review.
Thank you again for taking the time to provide your feedback.
Warm Regards,
Hazal
It was a very pleasant experience
It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago.
Staff (guy with curly hair (Afro) was very helpful, pleasant and kind while maintaining a professional attitude.
I felt I made the right decision to choose your facility.
16 August 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Carlinton,
Thank you for your wonderful 5-star review!
We're delighted to hear that your first visit was such a positive experience and that you felt you made the right decision in choosing our facility. We understand that returning to exercise following spinal surgery can be a significant step, and we're pleased that you're working towards improved mobility and reduced pain.
It's especially rewarding to hear that our team member was so helpful, kind, and professional during your visit. We'll be sure to share your lovely feedback with the centre team, who will be delighted to know they helped make your experience welcoming and comfortable.
Thank you for taking the time to share your experience. We wish you all the best on your recovery and fitness journey and look forward to welcoming you back soon.
Warm Regards,
Hazal
Great experience with the Mindfulness…
Great experience with the Mindfulness class that I attended for the first time. I was at the Feel Good Centre in Walthamstow.
I had a wonderful experience. I felt refreshed, as if I had just come back from a Holiday.
Will definitely be going again. The class was the opportunity to relax and be mindful of our thoughts.
I liked the presentation, a mixture of the instructor, an audio and occasionally an instrument that was played occasionally. We were able to relax using our imagination or additional items such as a cushion that is used specifically for yoga and Pilates.
8 August 2026
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Hi there,
Thank you for sharing your wonderful feedback. We're delighted to hear that your first Mindfulness class at Waltham Forest Feel Good Centre left you feeling refreshed and relaxed.
It's fantastic to know that you enjoyed the combination of instructor guidance, audio elements, and the use of instruments, as well as the opportunity to unwind using mindfulness techniques and supportive equipment. Creating a calm and welcoming space for our customers is so important to us.
We truly appreciate your kind words and look forward to welcoming you back to another class soon.
Warm Regards,
Hazal
I scanned the gate with my phone and…
I scanned the gate with my phone and went to the reception to get the spa supplies. I showed him my spa card(most of the time just i need to show my spa card ). He said show me your reservation, where is your reservation. He was very aggressive. I was very upset.
7 July 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Amirh,
We’re very sorry to hear about your experience, and we understand how upsetting this situation must have been.
It’s not acceptable for any customer to feel spoken to in an aggressive or confrontational manner, and we sincerely apologise for the way this interaction made you feel. While certain booking or reservation checks may be required for spa access, this should always be communicated clearly, calmly, and respectfully.
Your feedback will be taken seriously and shared with the centre management team so that this can be reviewed and appropriate action taken to improve how situations like this are handled.
Thank you for bringing this to our attention.
Warm Regards,
Hazal
There was a cover swim teacher
There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usually is a struggle. I can't thank him enough. I hope I can see him again on the swimming lessons. Also, on the same day, having a medal and certificate and given to the kids boasted a lot their motivation, alongside a podium to take pictures of the moment. I think it is a brilliant idea that I haven't seen anywhere else.
24 June 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Dal,
Thank you so much for sharing this lovely feedback. We’re absolutely delighted to hear that Bryce made such a positive impact on your daughter’s experience.
It’s wonderful to know he was able to help her feel more settled and confident in the water, especially as we understand how important that reassurance is. Creating positive and memorable experiences like this means a great deal to us.
We’re also really pleased to hear how much the medal, certificate, and podium moment meant to the children. It’s great to know this helped boost their confidence and made the experience even more special.
We’ll be sure to pass your kind words on to Bryce and the wider team, they’ll really appreciate it. Thank you again for your feedback and support.
Warm Regards,
Hazal
Very good however I wish the…
Very good however I wish the changing/shower area could be better in Waltham Forest feel good. There is no children family area unfortunately
28 June 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Ines,
Thank you for your feedback. We’re really glad to hear that you’ve had a positive experience overall.
We’re sorry to hear that the changing and shower facilities at Waltham Forest Feel Good did not meet your expectations, and we understand how important comfortable and well-equipped spaces are for our members. We also appreciate your comments regarding the lack of a dedicated family area for children, and we’ll be sure to share this feedback with the team for consideration.
Your feedback is valuable in helping us improve, and we thank you for taking the time to share your thoughts.
Warm Regards,
Hazal
Professional friendly approachable…
Professional friendly approachable staff that made me feel at ease, especially after years of exercising!
19 June 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi,
Thank you for your lovely feedback. We’re so pleased to hear that our team made you feel comfortable and supported, especially getting back into exercise after some time.
Creating a welcoming and approachable environment is really important to us, so it’s great to know we could help you feel at ease.
We hope to see you again soon.
Warm Regards,
Hazal
The staff at Feel good centre in…
The staff at Feel good centre in walthamstow are extremely rude and have no compassion for people with disability I have seen them be disrespectful to a number of customers and when I have complained nothing has been done! The whole team needs to be investigated.
29 May 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Emily,
Thank you for your review!
We appreciate you raising the level of customer service you've received from our team.
We deeply apologise for any frustration this has caused, and we'll be sharing this with the wider team for further review.
We're also sorry to hear that you feel your concerns have not been properly addressed by us.
Thank you for your feedback!
Warm Regards,
Kaisha
Some great but lots to improve
Some elements are great - good pricing, good range of activities available, very inclusive.
But there is a distinct lack of customer service. Everything is only through the app, no person to call for proper support or answer questions. Not enough staff onsite, no one seems to want to help, I don't think i've ever seen a manager onsite or anyone available to deal with any issues.
Some of the class instructors are not great - they turn up late regularly. Although there are also some great instructors - again there is no one available to share this feedback with.
At the Waltham Forest Feelgood centre there is a cafe but it only sells unhealthy food - which seems at odds with all the great work towards getting the community exercising. Often dirty / messy in the cafe area.
The spa is excellent and well worth a visit.
3 June 2026
Reply from Better - Waltham Forest Feel Good Centre
Good Evening,
Thank you for your review!
We're thrilled that you appreciate the pricing and range of our facilities and find what we offer to be very inclusive.
Our customer service team can be contacted by phone for any queries or issues you're having.
The team are more than happy to help to resolve this for you.
We'll be sharing your comments regarding not having enough staff present, available managers to help resolve urgent problems, the cleanliness of our café, as well as the food available with the relevant teams.
We greatly appreciate your feedback as this helps us to make improvements.
Thank you again for raising this!
Warm Regards,
Kaisha
Overall good facilities with good…
Overall good facilities with good variety and modern spaces. Staff are helpful on site but horribly unavailable and unclear in email conversations.
26 April 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Polina
Thanks for your review.
We are pleased to hear that you are happy with the facilities at Waltham Forest Feel Good Centre.
We appreciate your feedback and would love to find out more regarding your email responses.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next experience Better.
Warm Regards
Rachel
Perfect
We love this place. Very clean environment, perfect activities for kids. Can't wait to go again.
25 April 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Sir/Madam,
Thank you for your lovely feedback!
We’re so pleased to hear you enjoy the clean environment at Waltham Forest Feel Good Centre, and that the activities are perfect for kids.
We look forward to welcoming you back again soon!
Warm regards
Azaria
Reply from Better - Waltham Forest Feel Good Centre
Hi Sadia,
Thank you for your lovely feedback!
We're thrilled that you received a very good service at our Waltham Forest Feel Good Centre recently.
We hope to see you again soon!
Warm Regards,
Kaisha
Aga’s class feedback from Moesha
I appreciate all the help and advice I have received during my healthwise Wednesday classes with Aga. I’ve been inspired to be more consistent and change my routine and healthy eating.
1 April 2026
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Hi Aquarieez
Thanks for your review.
We are so pleased to hear that you are enjoying your Healthwise journey at the Waltham Forest Feel Good Centre.
We are also delighted to hear that Aga has been particularly helpful.
We hope you continue to enjoy your usage.
Warm Regards
Rachel
The Pool is OK; The Spa is slightly less than OK.
The website is good. The facilities I use are just OK. The staff are helpful and averagely enthusiastic about being there.
I gave it 2 out of 5 because the facilities provide me with what I need - a gym, a pool, a sauna - but the experience at my centre is sometimes severely lacking in some quite basic ways, and for the price of nearly £100 a month its a bit frustrating to be a member.
For example, imagine going into a sauna and there is wet & sodden mcdonalds food packaging left in there, or someone leaves a half eaten orange in the steam room, or someone is carrying around a glass to drink from, or the sauna is 60-65 degrees even though its been on for hours, or there are no signs asking people to respect other users by being quiet. The Spa experience at Walthamstow is far from great, its dirty in there more than it is clean in there, it can be loud, it doesn't always function entirely as it is supposed to and worse of all the lifeguards seemingly take responsibility to monitor the sauna area. They don't seem to care - they are busy monitoring the pool. I'm yet to see a cleaner or member of staff in there there during hours of operation unless its for them to fill up there water bottles.
It would be 4 or 5 starts if they had someone manage what happens in the sauna areas by monitoring and upholding simple etiquette and cleanliness which you'd expect from a c.£100 per month service.
And I've only been a member for two weeks.
31 March 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Chris,
Thanks for your review.
We’re sorry to hear about your recent experience with us at Waltham Forest Feel Good Centre.
A member of the centre team will be in touch shortly to discuss your feedback and outline the improvements we are implementing to ensure your future visits meet our expected standards.
Kind regards
Hazal
Great value for money
Has everything I need for fitness and great value for money compared to other gyms.
29 March 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Clare,
Thanks for your review.
We are so pleased to hear that you are enjoying Waltham Forest Feel Good Centre!
Warm Regards
Azaria
Aga from healthwise
Would like to give feedback regarding healthwise staff Aga. Wednesday evening group
She is doing such a great job with helping us become healthy and teaching us knowledge about healthy eating and fitness
25 March 2026
Unprompted review
Reply from Better - Waltham Forest Feel Good Centre
Hi Pupsus,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that Aga is making such a positive impact.
We’ll be sure to pass along your kind words to her — she’ll be delighted!
We really appreciate you sharing your experience and look forward to seeing you at future sessions.
Warm regards,
Azaria
changing rooms need to be cleaned more…
changing rooms need to be cleaned more regurlary
25 March 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Boo
Thank you for your review.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Rachel
I was interested to read Kasia's…
I was interested to read Kasia's response to my earlier review regarding the terrible new music. Apparently it is an app called powermusic. There are some interesting reviews on this site for power music. None positive.Can you give us some facts regarding the increase in the old music licence. How much was it? Rumour says 1 million pounds. How much does that equate per sports centre and per a member? Was there any consideration given to asking members if they would be prepared to pay more to cover the rise? The new music is not pleasant at all. Let us have real music back.
9 March 2026
Unprompted review
Good value monthly membership
I currently pay for a monthly membership with Better and overall I’ve had a good experience. The facilities are clean, the gym equipment is in good condition, and there’s a good variety of machines and weights. Staff are friendly and helpful when needed.
23 February 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Bavithran
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Waltham Forest Feel Good Centre and that the staff have been able to assist with your enquiries!
It is also great to know that the facilities are clean, and the staff are taking great care of the centre!
We will be sure to pass your feedback on.
Kind Regards
Amir
Health suite not cleaned properly
Health suite not cleaned properly, steam room floor and seating side are always filthy.
Parking provider continues to issue incorrect fines giving me admin stress, not healthy life style I pay membership for.
Obviously no one ever answers the phones at reception at feel good centre. Just remove number from online.
18 February 2026
Reply from Better - Waltham Forest Feel Good Centre
Hi Robin,
Thank you for sharing your review!
We'll be sure to raise your concerns regarding the cleanliness of our Thermal Spa with the wider team, and we apologise if you've recently experienced any issues with this.
We're also sorry for the stress caused by the parking fines that have been issued.
Our concierge team are always happy to help you with your parking at front of house.
Regarding the phone lines, we advise that this number directs you to the general customer service team.
If you'd like to speak to someone locally, we can provide you with our email address, or we'd recommend raising your query during your next visit.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
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