Great facilities, excellent equipment. Very friendly staff. Only issue I'd say is the cleanliness and maintenance of the rest rooms and showers. For the last couple of years there's been an issue... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the gym in Woolwich waves and I really enjoy the classes specifically the healthwise sessions ran by Victoria. I also have enjoyed the circuits by Sophia The front of house staff hav... See more
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Much improved since Better took over the facility having redecorated the wet side changing room and fixed some of the long standing maintenance issues. Best of all the water temperature is very comfor... See more
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We used the ski school at Gosling's dry slope for lessons for our children. The staff were excellent. They helped our children get over the initial nerves and tailored the lessons to each of their ind... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Middlegate House, The Royal Arsenal, SE18 6SX, London, United Kingdom
- 03301231500
- customerservices@gll.org
- www.better.org.uk
4.1
Great
17k reviews
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Unhelpful, rude, arrogant
You have the most unhelpful, rude staff at the reception desk. You cancel inductions for the gym without notification but still require an induction before being able to attend a gym session unless we take responsibility. Absolutely appalling and seriously wondering what the benefit of membership is.
31 October 2026
May use AI-assist with repliesRead more
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Amazing staff member
My mum and I recently visited the leisure centre for a tour to see whether we wanted to go ahead with a membership. We were shown around by Pearl, who was absolutely lovely! She was friendly, professional and welcoming, and took the time to show us everything and provide all the information we needed. She made us feel comfortable, answered our questions and made the whole experience really positive. Thanks to Pearl, we had no hesitation signing up! A big thank you to her for making our visit so enjoyable. She’s a real credit to the team!
31 October 2026
Reply from Better
Hi Taj,
Thank you for your wonderful review!
We're thrilled that you and your mum had such an amazing experience with Pearl when she showed you around our facilities.
It's amazing to hear how friendly, professional and welcoming she was, how she made you feel welcome, took time to answer your questions and provided you with all the information you needed.
We'll be sure to pass on your kind words, and we're thrilled that this encouraged you to register with us.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Reply from Better
Hi Naghmeh
Thank you for your review.
We are very happy to see that you are enjoying your experience with us, and thank you for being part of our journey!
Kind Regards
Amir
Oasis centre in Endell st is in need of…
Oasis centre in Endell st is in need of some serious improvement. Studio 1 has no air conditioning. It is like a sauna in there.
The lockers requiring an additional 5 pounds to buy a padlock is absolutely shocking.
Staff at the counter may be reminded that people visiting the premises are not a nuisance but vital to the place staying open.
3 November 2026
Review helpful and understanding staff
Very helpful and understanding staff. Very clean. Easy access to car park and pool. Very clean. Good atmosphere
2 November 2026
Reply from Better
Hi
Thank you for your review.
We're delighted to hear that you found our staff helpful and understanding, enjoyed the clean facilities, and appreciated the easy access to the car park and pool.
It's great to know you enjoyed the atmosphere too!
Kind Regards
Amir
Great value
3 November 2026
Reply from Better
Hi Stephen
Thank you for your review.
We are very happy to hear this, and we hope you continue to enjoy your experience with us!
Kind Regards
Amir
Amazing teacher, great knowledge
Amazing teacher, very attentive, careful with each child, as everyone learns at their own pace.
3 November 2026
Reply from Better
Hi Christina
Thank you for your review.
We're very pleased to hear that the teaching staff are attentive and supportive, helping each child learn and progress at their own pace!
We hope the lessons continue to be enjoyed!
Kind Regards
Amir
Fantastic induction
Fantastic induction, very friendly. Would definitely recommend to somebody like myself who doesn't go to the gym often. They made me feel very comfortable.
26 October 2026
Reply from Better
Hi Lee,
Thank you for your fantastic feedback!
We're happy to hear that you had such a positive induction experience and that our team made you feel welcome.
It's especially rewarding to know that we've helped make the gym feel approachable and enjoyable for someone who doesn't visit often.
Your recommendation means a lot to us, and we hope to continue supporting you on your fitness journey.
Warm Regards,
Azaria
Better app is so convenient
Better app is so convenient. It is so easy to use to rejoining and cancelling membership and booking activities. I specially appreciate the staffs (especially Kentish Town centre) for assisting my entries when I am late for swimming.
3 November 2026
Reply from Better
Hi Vivienne
Thank you for your review.
We are glad you find the Better app easy to use and appreciate the support from our team at Kentish Town Centre!
We’ll be sure to share your comments with them, and hope to see you again soon!
Kind Regards
Amir
Excellent teachers, patient and inclusive
My children are very happy with their teacher and they feel like they are being taught according to their level. Highly recommend the centre !
3 November 2026
Reply from Better
Hi Aairah,
Thank you for your wonderful review.
We're glad to hear that your children are enjoying their lessons and feel supported at the right level for their development.
We really appreciate your recommendation and look forward to seeing your children continue to thrive with us.
Warm Regards,
Azaria
Great place
Really pleased, had some medical issues and the facilities are just what I need to rebuild my confidence and personal strength.
Staff friendly, cheery and supportive
3 November 2026
Reply from Better
Hi Colin,
Thank you for your lovely review.
We're happy to hear that the facilities have been able to support you during your recovery and help you rebuild your your overall strength.
It's especially wonderful to know that our team has made a positive difference through their friendly approach.
We wish you all the very best on your journey and look forward to continuing to support you along the way.
Warm Regards,
Azaria
Extremely unfriendly Pilates.
Reposting in correct leisure centre, happy with apology from Better team, thank you
Thank you for your kind reply and I apologise - this wasn't at Thamesmere - it was at Thames Leisure Centre:
Very unimpressed by Pilates class at Thame leisure centre. Extremely unwelcoming and unfriendly atmosphere. I was a few minutes late and got grief from both the instructor and an overbearing woman in the class. I know it's important to try and be on time, but sometimes things happen. There are ways of speaking to people, and this was completely unnecessary, from both women. The overbearing class member, a woman probably in her 60s, also made a teenage girl cry. Shocked.
1 November 2026
Unprompted review
Reply from Better
Hi Nicola,
Thank you for your review!
We're sorry to hear that your experience at the Pilates class left you feeling unwelcome and uncomfortable.
We appreciate that arriving a few minutes late can sometimes be unavoidable.
However, while instructors may need to manage classes safely and minimise disruption, we expect all interactions to be conducted in a courteous and respectful manner.
We also appreciate your comments regarding the conduct of another class member and the impact this may have had on others.
We'll be sure to share this with our wider team for further review, and we deeply apologise for the negative impact this had.
Thank you for raising this with us!
Warm Regards,
Kaisha
The staff who handled my registration…
The staff who handled my registration is efficient and professional.
1 October 2026
Reply from Better
Hi Cyrill,
Thank you for your kind review.
We're delighted to hear that our team handled your registration efficiently and professionally.
Providing a smooth and welcoming experience from the very start is important to us, so it's wonderful to know that our team made a positive first impression.
We hope you enjoy making the most of your new membership, with plenty of visits.
Warm regards,
Azaria
Great family swimming session for the…
Great family swimming session for the children. The boys loved the floats and music session. Safe and clean environment for them to have fun in.
30 October 2026
Unprompted review
Reply from Better
Hi Katie,
Thank you for your lovely review.
We're happy to hear that your children enjoyed the family swimming session and had so much fun with the floats and music.
It's great to know that you found the environment safe, clean, and welcoming for families to relax and enjoy time together.
We appreciate your feedback and look forward to welcoming you back for another splash-filled session soon.
Warm Regards,
Azaria
Women’s gym turning into mixed gym
Making the women’s gym a mixed gym when the only reason I bought my subscription is to be here as I have had bad experiences with men in gyms. So disappointed as it can be packed sometimes too and now there will be men who will most likely destroy the peace and comfort this gym brought me.
3 November 2026
Unprompted review
Crash course in half term
Crash course in half term. We signed up for this as my granddaughter was losing her confidence. In the week course she progressed so much. Would highly recommended as teaching was excellent and value for money.
26 October 2026
Unprompted review
Reply from Better
Hi Nina,
Thank you for your great review!
We're thrilled that your granddaughter enjoyed the crash course she recently attended, particularly as she was previously losing her confidence in swimming.
We're overjoyed at how much progress she made in such a short time, as well as instructors being great, and you found the course a value for money.
We'll be sure to pass on your amazing review, and we greatly appreciate your recommendation.
We hope to welcome you both back again soon!
Warm Regards,
Kaisha
Abysmal website
The leisure centre is fine, the staff and facilities are good but booking anything on the website is an utter shambles. I am looking forward to all their web developers being replaced by even the worst AI tools. I'm amazed that anybody could think it was acceptable.
1 November 2026
Unprompted review
Reply from Better
Hi Grampian,
Thank you for your review!
We're pleased to hear that you're happy with our centre, team, and the facilities.
However, we're sorry to learn about your frustrations with the website and booking process.
We understand how disappointing it can be when online systems do not provide the smooth and reliable experience you expect.
We'll be sure to share your comments with the team for further review!
Warm Regards,
Kaisha
The venue is great and my son loved his party!
The venue itself is great, trampolining and soft play together is exactly what my son wanted. The party room is also fantastic. The staff were helpful on the day. However, it was quite tricky to speak to someone directly at the venue prior to the party as nobody picked up the phone. I also think it unfair that you don’t get a refund of £21 if one child cancels more than 24hrs prior to the party, that could be changed.
1 November 2026
Unprompted review
Reply from Better
Hi Juliette,
Thank you for taking the time to share your feedback.
We're happy to hear that your son enjoyed the combination of trampolining and soft play, and that the party room and support from our team helped make the day a success.
We're sorry to hear that getting in touch before the party proved difficult and appreciate how frustrating that must have been when trying to finalise arrangements.
We truly appreciate you taking the time to share your perspective regarding the cancellation policy
Feedback like yours helps us identify areas where we can improve, and we'll ensure your comments are shared with the relevant team for review.
Warm Regards,
Azaria
After a traumatic hip operation and…
After a traumatic hip operation and much pain for almost 6 years I attempted a return to my much loved exercise, swimming. As apprehensive as I was about possibly hurting myself on this visit, I was warmly supported and helped by the receptionist at Boucher Road (Cathy?). She signed me up and made me more aware of the newest facilities and prices. A few more details were to be added online which were a bit of a stumbling block for a non techno person like myself. This was resolved in good time with online staff whose approach was also helpful and encouraging for my continued intention to return and keep fit. Thank you to all involved.
19 October 2026
Unprompted review
Reply from Better
Hi Vivian,
Thank you for your review!
We're happy that your return to swimming after such a challenging recovery has been such a positive one.
It's great to know that Cathy and the team provided you with a warm welcome, support, and reassurance during your first visit back.
We're re also pleased that our online team was able to help you navigate the registration process and make things a little easier.
Your determination to return to the activity you love is truly inspiring, and we can't wait to continue to support you on your journey.
We'll be sure to pass on your kind words to everyone highlighted, and we can't wait to welcome you back!
Warm Regards,
Kaisha
Over-priced and badly maintained
Over-priced and badly maintained. Showers and changing rooms are dirty. Often no hot water in the showers. Urinals leak. Sinks out of order. Potential to be great but is poor. Management don't care.
2 November 2026
Unprompted review
Reply from Better
Good Afternoon,
We're deeply saddened to hear that you find our centre overpriced and badly maintained.
We understand that you've raised issues with the cleanliness of our shower and changing room facilities, issues with the hot water and the maintenance of sinks and urinals.
We're also sorry that you feel our management team doesn't care, and we can assure you that they greatly appreciate our customers' feedback.
We'll be sharing this with our wider team for further review.
Thank you for raising this with us!
Warm Regards,
Kaisha
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