Better2Know Reviews 717

Very efficient. Louise made the whole process very easy and trouble free for us.

We are very pleased with the Better2know group and Louis Wright in particular. She was very prompt and helped us very quickly when we needed to verify our certificate to travel back to Canada. While we were at Gatwick Airport waiting to get clearance to board our flight, Louise was able to email us the documents we needed within minutes of our request. Much appreciated assistance at a very stressful time! Thanks so much Louise!
Gerri Crilly

Great service, very quick to get a reply via email. Would recommend!

This was my first trip in covid times and I was so glad I chose a good company from the multitudes available. I want to give credit to LOUISE WRIGHT my administrator who was so efficient, responding promptly to any enquiries I made.
The test originally was to be a lateral flow, but the rules changed and so a PCR was required. Louise was on the case and the additional payment made.
The test kit was waiting for me when I returned home and there was a tracking system which let me know when it had been received.
My result was emailed to me by Louise within 24hours of it having been received at the Better2know labs.
I would definitely recommend Better2Know for travel tests.

Excellent service. Indeed, this is a rare company, which responds quickly and effectively to emails. Thank you, Louise.

I will use them again.

Always helpful and very responsive to questions or queries. Very good service and reliable every time.

Initially ordered lateral flow tests, then the Government changed the rules and we required PCR tests. We were contacted via Louise before we even had a chance to contact her. Excellent communication and service. Our PCR tests were waiting for us on our return from holiday. We duly carried these out and posted them via the Post Office tracking service which Better2Know provided and 48 hours later we had our results and certificates. Very good service and we would definitely use them again.

Louise Wright was our contact through Better2know and was absolutely fabulous helping us from starr to finish. We were overly worried about getting our PCR back in time from our holiday abroad and exactly got what we asked, yes Royal Mail a day behind but still managed to enjoy Xmas send see our mum in the care home. Definitely use again

We ordered our Day 2 tests well in advance and upgraded to PCR as soon as we were instructed to do so. We're on Day 9 and they still haven't arrived. Customer service has been really unhelpful and we are being refused a refund. I've reported them to the Coronavirus Business Complaints Service and would not recommend their services at all. Avoid at all costs!

Thank you so much my travel was made easy as you provided me with all the necessary paperwork with speed and efficiency.

We have had such positive experiences with B2K. On this most recent occasion, unforeseen circumstances jeopardised the processing of our Fit to Fly certificates. Representatives we spoke to on the phone treated us with genuine concern and went to great lengths to help us resolve our issues. They got our kids onto their flight in the nick of time. Our heartfelt thanks. Excellent customer service. Thank you

I ordered 2 x Covid-19 Day 2 Rapid Antigen Lateral Flow tests from B2K on 27 Oct 21 in anticipation of a cruise departing 1 Dec 21. However, as we know the rules for travel changed on 27 Nov 21(during the weekend) which necessitated a change of test for entry into the UK. I ordered 2 x Day 2 PCR from Randox Health on the same day and contacted B2K, explaining my situation, and asked for a refund. I received an email from B2K on 1 Dec 21 confirming the cancellation of my order and that a refund would be made within 5-10 working days - which it did.
Thank you to Louise, Holly and Karen at B2K for such great service.

I booked 2 x lateral flow tests with Louise Wright at better to know and was offered an upgrade for pcr tests at a reasonable rate, but unfortunately my wife and I do not have enough days annual holiday left to isolate until we get the result! I emailed Louise Wright and minutes later she told me that a refund within the next 10-14 days would be put back into my bank account! You can't get better service than that and will be intouch in February all being well as that's when we have deferred our holiday until! Thank you once again Vincent and Dawne Gibbons .

Helpful and very prompt service when my travel plans changed.

I ordered two lateral flow tests for my husband and myself before our trip knowing we would need them on our return to the UK and happily went off to Tenerife. Things changed days in to the holiday with the new Covid varient arriving and PCR tests now being required. I emailed Better2know to ask if it would be possible to change my original order from lateral flow to PCR tests and received a very nice reply saying that was certainly possible. However, in the mean time my sister ordered two for me when she ordered hers prior to her departure to Mexico with another company. So once again I emailed Better2know to explain my situation and asked if my order could be cancelled altogether. Shortly afterwards, I received another lovely email confirming my order had been cancelled and a full refund would be in my account with a few days.....great service and done in a professional but friendly way. So many thanks to Holly and Louise for your help in this matter. Because of the way this problem was dealt with, I would use Better2know for future tests should they be required.
Linda

Amazing service and personal approach. Quick responce to emails. I am very impressed! I had a slight issue with my order and all was sorted nice and easy! Will def.recommend and use again. Special thank you to Louise.😊

An excellent company to deal with.From first enquiry to final test result all staff were patient ,friendly and professional.All enquiries were responded to promptly..I will always use them in future and highly recommend them

My Day 2 test never arrived, and no refund was possible because "my PLF had already been issued". How on earth would I even enter the UK without a PLF? Talk about scams...

Due to change in travel requirements our day 2 lateral flow was not valid. They contacted me to upgrade to a PCR test but I had already booked one so a full refund was issued!!! Fantastic personal service. Very impressed. Will definitely use this company in the future