Straightforward ordering. Scooter arrived a day before expected delivery . I had an old scooter before with no suspension. This scooter is an improvement. The ride is slightly less bumpy bit probably... See more
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Was delivered next day in less than 24hrs lovely little scooter so easy to put together unpack slot seat on slide arms on seat so easy do not forget to take the plastic out from battery contacts !ligh... See more
Would highly recommend. Ordered chair on Friday lunchtime and knew it may take longer to deliver to Scottish Islands. Chair arrived Monday morning so very quick delivery. Leather recliner was very sim... See more
After purchasing a similar Home Helper Trolley, from a different supplier, we discovered that the concept was exactly what we wanted, but it was poorly built, and even the wheels fell off due to its d... See more
Company replied
Company details
Information provided by various external sources
Betterlife is a part of the LloydsPharmacy group. We offer a wide range of solutions to help with everyday tasks from bathing, dressing, reading and writing, cooking, gardening and generally getting around. We specialise in over 4000 products that can help to retain your independence and support your everyday needs. Our friendly approach and ability to understand our customers' needs helps to define us as the destination brand for Mobility and Independent Living solutions within the UK. Our team of advisors possess a wealth of product knowledge so you can rest assured that you are receiving expert personal advice at all times, 7 days a week.
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4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Inflatable bath seat
I ordered an inflatable bath seat late on a Wednesday afternoon. Confirmation email received that order was being processed and I would receive my order within 5 working days. On the Thursday I had another email to say delivery would be on the Friday, it duly arrived before lunch. Excellent service
28 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Beverley,
Thank you for your 5 star review. We are pleased that you are happy with the service you received when placing your recent order with us. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Excellent service and help from the…
Excellent service and help from the delivery men, installed and demonstrated with patience for two oap's
28 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Mrs Fell,
We are pleased that you found our delivery and installation service to be 'excellent'. Thank you very much for taking the time to leave us a great review.
Kind Regards,
The Betterlife Team
Excellent and very happy with it.
28 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Anita,
We are pleased that you are happy with the item you recently purchased from us. Thank you for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
Just ordered a wheelchair cushion
Just ordered a wheelchair cushion. First time I. Have needed one Good service. Good customer service and helpful Thank You Phil
Nick Page
28 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Nick,
Thank you for taking the time to leave us an excellent review. We are pleased to hear that you were happy with the service you received from us.
Kind Regards,
The Betterlife Team
Great service
Great service, good price. Lovely item. Great communication throughout and up to date information on delivery, even giving an hour slot on delivery day. Would definitely recommend. Very pleased.
28 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Angela,
We are pleased to hear that you were happy with the service, price and delivery of your item. Thank you for taking the time to leave us a 5 star review. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Excellent service fast and efficient i…
Excellent service fast and efficient i would highly recommended them
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Douglas,
It is great to hear that you were pleased with the service you received from us and would happily recommend us to other potential customers. Many thanks for taking the time to leave us this review, it is much appreciated.
Kind Regards,
The Betterlife Team
After purchasing a similar Home Helper…
After purchasing a similar Home Helper Trolley, from a different supplier, we discovered that the concept was exactly what we wanted, but it was poorly built, and even the wheels fell off due to its doubtful build! We decided to take a chance, and ordered this one from Lloyds Pharmacy as it allowed my disabled wife to use it a balance, something to hang onto to move around the house. What a difference! It is strong, well made, the wheels are attached correctly, and is a life saver for her. We are very pleased with the purchase, the identical copy from another source is already in the skip at the local tip!
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Good Afternoon,
Thank you for your excellent review. It is great to hear that you are pleased with the trolley that you purchased from us. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Excellent service as well as an…
Excellent service as well as an excellent chair. Used it throughout our holiday in Tenerife with ease.
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Mr Arnott,
Thank you for your 5 star review. We are glad to hear that you were pleased with the service and item you recently ordered from us. Your feedback is much appreciated.
Kind Regards,
The Betterlife Team
I wished I'd ordered it sooner
Our order arrived promptly. My Mother loves it. I wished I'd bought it sooner
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Judy,
It is great to hear that both yourself and your mother are pleased with your recent order from us. Many thanks for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
I would recommend this company to…
I would recommend this company to anyone. Prompt delivery of my items and great quality.
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Dianne and Jerrylee,
It is fantastic to hear that you would happily recommend us to other potential customers, we are pleased that you were happy with the delivery and quality of your items. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Folding walking frame
Ordered folding Zimmer frame , quick delivery, great product, great quality , highly recommended.
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Linda,
It is great to hear that you were pleased with the delivery and quality of your item and would happily recommend us to other customers. Many thanks for taking the time to leave us this 5 star review.
Kind Regards,
The Betterlife Team
Purchased a rollator parts missing…
Purchased a rollator parts missing within 24hrs had a replacement in my home
Excellent rollator helps tremendously
Cant fault the excellent customer service
Highly reccomend
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Janette,
Thank you for your excellent review. We are pleased that you are happy with the rollator you purchased from us and found our customer services to be 'excellent'.
Kind Regards,
The Betterlife Team
Prompt delivery
Prompt delivery. A little difficult to put together for a woman!
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Anita,
It is great to hear that you were pleased with the prompt delivery of your item. I am sorry to hear that you found it a little difficult to put together, if you still require any assistance please don't hesitate to contact our customer services team on 01772459944 who will be happy to assist you over the phone.
Kind Regards,
The Betterlife Team
100% Service / Satisfaction
100% Service / Satisfaction. Differently will use again.
27 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Bernard,
We are pleased that you were happy with the service you received when placing your recent order with us. We look forward to you shopping with us again in the future.
Kind Regards,
The Betterlife Team
Excellent service from start to…
Excellent service from start to finish.The guys who delivered and assembled the bed were brilliant. It took about 10 to 15 minutes to put together, and then they demonstrated how it all worked.All the cardboard and packaging was taken away, they did a very good job.
We have already recommended your company to a relative and given him a catalogue.
26 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Percy,
It is great to hear that you were pleased with our delivery and installation service. Thank you very much for recommending us and for leaving us this excellent review, it is much appreciated.
Kind Regards,
The Betterlife Team
Top rate customer service
After having a fault with a wheelchair I bought, I called the customer services and they went out of their way to help me get a replacement the next day and even picked up the damaged one for free.
The advisor on the line was friendly, helpful and understanding of my husband's situation.
26 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Kayleigh,
I am sorry to hear about the initial problems with the wheelchair but am glad that we managed to get the issue rectified for you. It is great to hear that you are now pleased with your order and were happy with our customer service.
Kind Regards,
The Betterlife Team
Bath Lift
Got my mum a bath lift which was excellent value. She is so pleased to be able to have a bath a soak. She hasn't had a bath for years!
Quick delivery, great price.
26 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Jo,
It is great to hear that both yourself and your mum were happy with the delivery and price of the bath lift. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Excellent service would recommend
26 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Christine,
It is great that you were pleased with the service you received and that you would happily recommend us to other customers. Thank you for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
Exmouth Massage Recliners
Exmouth Massage Recliners - After numerous phone calls i am still awaiting missing parts for the foot stool and instead of sending 4 No. plates to affix the legs of the stool to the metal base i have now been told i have to await for them "Betterlife" to source another full unit including the recliner chair which could take up to another 2 - 3 weeks. Unreasonable and appalling service i have not had a returned telephone call as promised.
26 March 2019
Unprompted review
excellent equipment easy to use gives…
excellent equipment easy to use gives dignity and confidence to the most frail of users
26 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Edward,
We are pleased that you are happy with your recent order from us. Many thanks for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
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