Straightforward ordering. Scooter arrived a day before expected delivery . I had an old scooter before with no suspension. This scooter is an improvement. The ride is slightly less bumpy bit probably... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was delivered next day in less than 24hrs lovely little scooter so easy to put together unpack slot seat on slide arms on seat so easy do not forget to take the plastic out from battery contacts !ligh... See more
Would highly recommend. Ordered chair on Friday lunchtime and knew it may take longer to deliver to Scottish Islands. Chair arrived Monday morning so very quick delivery. Leather recliner was very sim... See more
After purchasing a similar Home Helper Trolley, from a different supplier, we discovered that the concept was exactly what we wanted, but it was poorly built, and even the wheels fell off due to its d... See more
Company replied
Company details
Information provided by various external sources
Betterlife is a part of the LloydsPharmacy group. We offer a wide range of solutions to help with everyday tasks from bathing, dressing, reading and writing, cooking, gardening and generally getting around. We specialise in over 4000 products that can help to retain your independence and support your everyday needs. Our friendly approach and ability to understand our customers' needs helps to define us as the destination brand for Mobility and Independent Living solutions within the UK. Our team of advisors possess a wealth of product knowledge so you can rest assured that you are receiving expert personal advice at all times, 7 days a week.
Contact info
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely wheelchair
Lovely wheelchair, easy to push, lightweight, plenty of padding, and all comes to part easily to put it in the boot of the car, the padding has to be removed to make it lie flat, the legrests can be removed , the only downside was the seatbelt wasn’t long enough! We bought the chair for the bigger person ( it takes the weight) but the seatbelt could be bigger! other than that all good!
17 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Good Morning,
Thank you for your 5 star review. It is great to hear that you are pleased with the wheelchair that you recently purchased from us.
Kind Regards,
The Betterlife Team
so easy to order an delivered very…
so easy to order an delivered very prompt. all good.
16 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear David,
It is great to hear that you were pleased with your recent order from us. Many thanks for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
Truly awful
Truly awful. I placed an order for an adjustable bed but the bed still hasn’t been delivered and I still haven’t got a delivery date. I have tried emailing them but they never respond to the emails. I have tried phoning them to chase the order only to get the response “they are awaiting more stock and will phone me later in the week with a delivery date” which they never do.
16 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Miss Lake,
We're so sorry to hear that you have had to chase the delivery of the bed you ordered from us at Betterlife. Having located your information on our system, we can see that we now have stock of the bed you ordered and that our delivery partners are planning in your delivery as soon as possible. Please accept our apologies for not getting the bed delivered to you on time and if there's anything further we can help with then please feel free to call our team n 01772 459 944.
Kind Regards
The Betterlife Team
Excellent quick on delivery would…
Excellent quick on delivery would recommend to anyone
16 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear June,
Thank you for taking the time to leave us a great review. Your feedback is much appreciated.
Kind Regards,
The Betterlife Team
Very good would buy again
15 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Maureen,
We are pleased that you are happy with your recent order from us. Many thanks for taking the time to leave us this review.
Kind Regards,
The Betterlife Team
Wheelchair
The item needed to be changed but was replaced without any problem.
15 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Leonard,
Thank you for taking to the to leave us a 5 star review. We are glad to hear you are pleased with your wheelchair.
Kind Regards,
The Betterlife Team
Fantastic service!!
Fantastic service!!
The delivery was faultless, the guys were brilliant with my mother in law, they showed her how the chair worked, made sure she was happy with it before they left.
15 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Doreen,
We are happy that you were pleased with the delivery and installation service. Many thanks for taking the time to leave us such a great review.
Kind Regards,
The Betterlife Team
We have used Betterlife
We have used Betterlife, from Lloyds for several years now and they are our first stop for healthcare products. always helpful and friendly, we will continue to be customers.
15 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Mrs Roper,
Thank you for your great review. We are pleased that you have always been happy with the products and service you have received from us, we would like to thank you for your continued custom and will look forward to you shopping with us again in the future.
Kind Regards,
The Betterlife Team
No delivery and no co operation towards…
No delivery and no co operation towards a disabled person! Why would you expect them to carry their own wheelchair from the doorstep 🍿
15 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Teresa Moger-Waller,
We're sorry to see you're unhappy with the delivery of your wheelchair. For the majority of our smaller, lower-priced items we do use a national courier service, DPD, to deliver to our customers and they are unable to enter our customers property. Please accept our apologies that our service has fallen short of your expectations on this occasion.
Best Regards
The Betterlife Team
I was very disappointed with lack of…
I was very disappointed with lack of customer service. I had no reply from an email I sent. I then rang up to speak to an assistant for some advice this Lady was clueless and gave me totally wrong information about product purchased.
14 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Good Afternoon,
I'm sorry to hear you have received such poor service from the team here at Betterlife. If you still need some assistance with the product you purchased then please feel free to call our team on 01772 459944 and we will endeavour to get the correct information to you.
Kind Regards
The Betterlife Team
No problem to order and delivery was…
No problem to order and delivery was when they said. Happy with the service.
14 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Malcolm,
Thank you for taking the time to leave us an excellent review. We are pleased that you were happy with the service you received from us.
Kind Regards,
The Betterlife Team
Reply from Betterlife from LloydsPharmacy
Good Morning,
Thank you for your 5 star review. It is great to hear that you were happy with the quick delivery and quality of your recent order.
Kind Regards,
The Betterlife Team
Reply from Betterlife from LloydsPharmacy
Dear Monica,
Thank you for your positive review. I am glad that your item arrived on time and you found it easy to order.
Kind Regards,
The Betterlife Team
Reply from Betterlife from LloydsPharmacy
Dear Tommy and Christine,
Thank you for your 5 star review. We are happy to hear that you were pleased with the prompt delivery of your item and the helpfulness of our staff. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Reply from Betterlife from LloydsPharmacy
Dear Tracy,
Thank you for your great review. We are pleased that you were happy with the delivery, price and quality of the product you recently purchased from us.
Kind Regards,
The Betterlife Team
I ordered the Airforce one nebulizer…
I ordered the Airforce one nebulizer fro home use, it arrived promptly the next day. Brilliant service. I would recommend for speedy service
14 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Adrian,
Thank you for taking the time to leave us a 5 star review. It is great to hear that you were pleased with the service you received when placing your recent order with us and would happily recommend us to other customers.
Kind Regards,
The Betterlife Team
The cushion was what I needed
The cushion was what I needed, qood quality and affordable.
14 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Veronica,
Thank you for your excellent review. We are delighted to hear that you are pleased with the cushion you recently purchased from us.
Kind Regards,
The Betterlife Team
Superb product and price and…
Superb product and price and unbelievable customer service. Can't thank you enough.
14 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Sue,
Thank you for your great review. We are happy to hear that you were pleased with the product and customer service you received from us when placing your recent order. We hope you will shop with us again in the future.
Kind Regards,
The Betterlife Team
Folding Mobility Scooter
I am very pleased with my purchase and it is very good value for money. Surprisingly very easy to fold and un fold I would recommend them again
14 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Jean,
Thank you for your 5 star review. It is excellent to hear that you are pleased with your recent order from us and would happily recommend us to other customers.
Kind Regards,
The Betterlife Team
My new mobility scooter arrived very…
My new mobility scooter arrived very quickly and the delivery person was most helpful.
14 March 2019
Unprompted review
Reply from Betterlife from LloydsPharmacy
Dear Ms Boyce,
Thank you for your positive review. It is great to hear that you were happy with the prompt delivery service you received.
Kind Regards,
The Betterlife Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.