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Bettermove Reviews 

2,322
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 763 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, professional, and quick to arrange property viewings over the phone. Many people also note the fast response times, smooth communication, and overall efficiency demonstrated throughout the entire purchasing process. People note that the team works hard to secure viewings quickly and keep clients properly informed. Some reviewers were not happy with communication issues, mentioning instances of ignored emails, unreturned phone calls, and a complete lack of follow-up updates. A few consumers also reported frustrating experiences regarding missed viewing appointments, unhelpful service from certain agents, and broken promises.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, polite, and professional... See more

Service

Reviewers mention positive feedback about service, highlighting fast booking and efficient viewing... See more

Customer service

Customers consistently note positive experiences with customer service, praising the fast booking and... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently prompt and... See more

Booking process

Consumers find the booking process to be extremely positive and efficient. Reviewers consistently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service if you require a quick sale with minimum fuss. Plenty of leads generated which lead to an offer within a couple of weeks band a final sale a few weeks later. Communication was gr... See more

Company replied

Rated 5 out of 5 stars

My family saw the property Saturday evening on right move, and it looks great! Sent a request to view and hoped to hear next week… to my surprise I had a lovely phonecall Sunday morning, and we were... See more

Company replied

Rated 5 out of 5 stars

Called on a Sunday, thinking I wouldn’t get an answer. When the call was answered, a professional, polite lady answered. I enquired about a property, she gave me all the relevant information and... See more

Company replied

Rated 5 out of 5 stars

First sale unfortunately withdrawn (due to a sudden unforeseen illness) - back on the market and sold again by the same afternoon. Can’t ask for better than that! Excellent at keeping me informed eve... See more

Company replied


Company details

  1. #22 of 47 best companies in Estate Agent
  2. #10 of 20 best companies in Property Consultant

Written by the company

Whether you’re buying your next home or building your investment portfolio, Bettermove is here to make property simple, transparent, and stress-free. With award-winning service and 5★ reviews, you can move forward with confidence. Our experienced team has helped thousands of buyers and sellers across the UK, combining local knowledge with a nationwide reach. We’re available daytimes, evenings and weekends, so you can speak to us when it suits you, and as proud members of The Property Ombudsman Scheme (TPOS) and the NAPB, you can trust that every transaction is handled with professionalism and care. At Bettermove, we’re passionate about property – but more importantly, we’re passionate about helping people make their move with ease.

Bettermove – Rated Excellent by Our Customers

Written by the company

Real results. Moving made Better
Bettermove offers a fast and flexible property service for both sellers and buyers. Sellers can secure quick, hassle-free sales through our nationwide buyer and investor network. With Buyer options like part exchange and exclusivity agreements, we provide certainty, speed, and a smoother move for everyone involved.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,322)

655 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast and excellent communication…

Very fast and excellent communication in booking a viewing.
Excellent customer service

28 May 2026
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Reply from Bettermove

This is excellent feedback for the Bettermove team. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

Excellent Customer Service;

Being my first ever contact with company, I was very impressed with high standard of customer service. My phone call was answered promptly, my request to arrange a property viewing was dealt with in an attentive, efficient manner with confirmation matching my preferences by phone call and text in a short space of time.

22 May 2026
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Reply from Bettermove

This is excellent feedback for the Bettermove team. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

Clear process

Clear process, let me know what info I'd be getting and when.

23 May 2026
Bettermove logo

Reply from Bettermove

Thank you for your feedback, this is much appreciated.

Rated 5 out of 5 stars

Super quick bookings

Meadow replied super quick to get us booked in with a viewing. Really impressed with the service thank you so much!!

22 May 2026
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Reply from Bettermove

Many thanks for your positive feedback, I will be certain to pass this onto Meadow.

Rated 5 out of 5 stars

A+++++++++++

I had a great experience with Bettermove and in particular with Megan Swiers, I found her and the whole team to be super communicative, highly organised, sympathetic to bumps in the round and an all round pleasure to work with. I would recommend, recommend, recommend. They made a difficult situation for me much easier and I am very grateful.

22 May 2026
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Reply from Bettermove

This is excellent feedback for Megan. Thank you for taking the time to write this review.

Rated 1 out of 5 stars

we were lied to from the very start

we were lied to from the very start. spoke to on the phone by one of their sales team when we called them out for their lies and he got very aggressive and defensive. stay away from this company

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Polite, friendly and viewing was set up immediately

Lovely young lady, who was very polite and helpful. She rang the vendor straight away and got a viewing fixed up for me on the day I requested within minutes of calling. Great service. Thank you so much 🙏

19 May 2026
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Reply from Bettermove

This is excellent feedback for the Bettermove team. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

Great customer service

Great customer service, polite and friendly. Simple and fast booking process

19 May 2026
Bettermove logo

Reply from Bettermove

Thank you for your feedback, this is much appreciated.

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