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3.0
14 reviews
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Bought side board pieces missing contacted via Email as per instructions small delay due bank holiday the gentleman on phone very helpful sorted within days the missing Parts not down to him but his supplier I would definitely use him again thanks
Don't waste your time. Ordered a sofa that said delivery was next day at checkout. I emailed the next working day saying I hadn't had any notification of despatch and wondered if the item was due or not. No reply. Chased days later and still no reply. Tried to call but nobody answered. Luckily I paid via PayPal so I sent another email saying if they didn't respond I would open a PayPal case to get my money back, I then received an automated cancellation email and a refund straight away - but still no actual reply to my email! They are useless at responding and clearly have no intention of fulfilling orders, how they are still going I don't know!
Ordered a "captains bed" from them on Sunday, I woke up Monday morning to refunds because they don't have it in stock; I emailed questioning why have it on there website then?! Its still there today; you cannot run business like this whatever your reply or excuse is.. its not good enough ...
I recently ordered a wardrobe which was alot cheaper on comparing with other retailers.
Unfortunately one of the mirrors had broken when my partner unpacked the item.
I contacted customer services and they sent out a replacement for the damaged part which was soo much easier than returning the whole item.
I am very pleased with my purchase and pleased with the price I paid.
Ordered a table and chairs and although it said in stock and delivery within 2 days I'm still waiting. No response to several emails to the company and no one answering the telephone. I want a refund now.
I ordered a table and chairs which initially showed a delivery date within 2 days. The following day the item changed to awaiting stock. I messages the mobile number and he apologised said container was due the following week and would I like to leave order open or close and receive refund. I opted to receive a refund and I must admit I was a bit apprehensive after reading some of these reviews (which I found after odering). The funds have been received back into my account within 48 hours of cancelling the order. The gentleman was nothing but polite and profession over messages so I don't understand where some of these reviews have come from to be honest.
Awaiting my order and response!! You have my money
ATTENTION TO ALL CUSTOMERS BEFORE PURCHASING ANYTHING FROM THIS COMPANY - Honestly this company doesnt even deserve a single star!!!!! This one man company should be shut!!!
I purchased some beds earlier in the year from this so called company and I still continue to have issues. This is not a company but run by an arrogant man named Marco. There are no custoner service advisors or departments he is the only one running the business. After initially placing the order I had a hunch I made a huge judgement error. After numerous calls I received my beds.(2 weeks after my purchase). From them on I encountered further problems with the beds as there were NOT FIT FOR PURPOSE!!. The Cambridge beds had a manufacturer defect as the bend poles would not assemble correctly. After contacting Marco all I had was excuses and blaming the issue towards me saying I did not assemble the beds properly. Marco did not take any ownership with after care service...he was more interested on taking my money and ripping other customers off. Up and until now i have sent many emails,texts,whatsapp messages and I have lost count on how many calls I have made to this old arrogant man. He is simply indenial that the problem does not lie with him but blaming me as the consumer...My kids have suffered for months as they have not had a fully assembled bed....Once again potential customers I URGE YOU NOT TO PURCHASE ANYTHING FROM MARCO...HE WILL RIPP YOU OFF!!....Marco if you are reading this YOU NEED TO KNOW THAT YOU ARE THE MOST DECEIVING,UNRELIABLE CHEAT AND BIG TIME FRAUDSTAR...YOU AND YOUR COMPANY WONT LAST FOR LONG..BECAUSE KARMA IS BAD...IT WILL COME TO YOU BIG AND BAD!!
Reply from Betterprice4u
Where is the fraud? where is the lack of communication, i have counted over 20 emails between us, trying to resolve this issue? Yes, it does seem to us and our supplier that this is an assembly issue, although we are not 100% certain. We sent you replacement parts, but still, you had issues in assembling the beds. We also sent you to step by step images from our suppliers assembling the beds. but still, you had issues.. The last email we sent you was for us to collect the beds and attempt to assemble them in our warehouse. If shown to be a manufacturing fault then we would replace them or return the assembled beds back to you..you refused
This is still an option for you!!!
Where is the fraud and us cheating or deceiving you
Order well over a week late even though ‘in stock’ and ‘next day delivery’. No replies to my emails. No replies to my calls - until 10 days after order placed - and that was only to tell me order cancelled!
Betterprice4u’s prices are cheap but its meaningless if you never receive the item or don’t get updated on order progress. I bought the item off ebay instead for the same price and with Paypal Protection. Buy from anywhere but Betterprice4u.
Reply from Betterprice4u
Sorry to hear that we couldn't supply your product in time, however, we don't collect any payment until goods are dispatched, this safeguards customers funds 100%, Also all customer payments are protected for 6 months after receipt of goods.
Do not buy from better price 4 u. Ordered and paid for goods. Better price 4 u tried to deliver without even advising when this would be. After a week of not receiving goods I contacted Marco the director by mobile no answer, I emailed the company to cancel the order and requested refund but was told he would delay refund due to my comments that his customer service was diabolical. Eventually received refund, minis £50 for delivery. What delivery !!!!! Contacted trading standards to report
Reply from Betterprice4u
Another lying customer ,
//No contact from company, they just tried to deliver without even advising when this would be//
You ordered the product on 1st May another email was sent to you 2nd May with tracking details ,
On the 3rd of May we emailed you again to let you know that our curriers where outside of you home, but no one was available to take the delivery and that your phone number you submitted to was incorrect,
On 3rd May 19:28 you emailed us back with an updated phone number.
I ordered a wardrobe for next day delivery and checked the delivery terms on the page - if it was in stock it would be delivered the next day, and this item was in stock. It did not arrive the next day, I was assured it would be the day after but it didn't arrive then either. I then emailed to cancel the order and ordered the same wardrobe from someone else, delivered it the next day.
A week later, a wardrobe arrives from BP4U, I did not sign for it but it was here when I got home. I have emailed reminding I do not want it and to collect it, no response.
It looks like I'll now be taking them to court to get my money back. I will be all over every forum, trading standards etc. Let's get this man out of business before he wastes anyone else's time, he has no place running a business.
UPDATE:
When I informed this man I was taking legal action he arranged for the wardrobe to be collected, which it was, yet he is still refusing to refund the money. My credit card company are on the case, following which comes court action if necessary.
Reply from Betterprice4u
this product was out of stock when ordered , we informed you as when containers would arrive , containers where arrived on the date but where not unloaded in time to send to the curriers , as soon as they where the order was processed , Unfortuatly your cancellation email came in after dispatch.
We ignore all threats of legal action and name calling as we are fully compliant with leglistration .
However it is our right to challange anyone who says that we have refused to refund or collect any unwanted products that we have supplied
We have collected the wardrobe and refunded your credit card in full within the required timeframe ,
Placed an order for a bed. Days later, I sent an email to ask for an update about a delivery date. No reply. I tried to phone them. No reply. I got a text asking me to email because he was in a meeting. Texted back, emailed, texted again, emailed again... Zero replies.
Somehow I don't think I am getting my bed as it is now marked as discontinued on the website. Thanks for letting me know...
How much of an effort would it be for you to just hit 'reply' to one of my emails or messages and just write 'I'm sorry, it's actually been discontinued'.
So rude. So unprofessional. So disrespectful.
I will never ever order anything else from them ever again!
One very unhappy customer.
EDIT: I've just read their reply. They definitely did NOT email me. I did receive an order confirmation email so that proves I gave the correct email. I kept checking my spam too, just in case, but nothing.... All my texts and phonecalls were ignored too.
Reply from Betterprice4u
We provide many ways of contacting us if customers can not get through on our phone lines ,this includes online chat and social media
Email was sent to you letting you know that the product was out of stock and that we didn't have a date for when new stock arrives , so we cancelled the order and delisted the product .
We do not collect any payment until goods are dispatched . We advice customers to create an account with us instead of checking out as guest , this way you can log into your account and check the status online ,
At this momemt we can only asume that you gave us an incorrect email address or have filters enabled on your mail client
I purchased the butterfly folding table from Betterprice4u on 21 December 2015 and it was received as promised on 23 December. No damage to the package. Marco gave me clear instructions with regard to checking the package when it was received and also kept me up to date about payment, despatch, delivery etc. The driver was very helpful and brought the large box as near as possible to the door for me.
The table was exactly what I wanted, size and quality are great.
Thank you for a brilliant service, Will purchase again from you,
Absolutely without doubt the worst company I have ever purchased from and from researching other review sites i am certainly not alone.
Initial delivery was over a week late and when I tried to call numerous times to find our what was going on all of my calls went unanswered and all of my emails were unacknowledged. When the item did finally arrive the quality was so poor that it could not be assembled and was not strong enough to stand up. Again I tried to call the company about 20 times to arrange a return on the items, again all unanswered and then finally hallelujah someone answers the phone. Unfortunately I quickly began to wish they hadn't, never in my life have I been spoken to in the way that I was by the company director Marco Grant. Abusive, aggressive and downright rude. Refused to discuss my issue over the phone would only respond to emaila, when I stated that I had already sent numerous emails so would rather discuss it now that I had finally got hold of his as there was no guarantee he would respond to my email I was told 'well there's no guarantee that an asteroid won't hit earth so what do you want from me?!'. After 25 minutes of going around in circles being spoken to like an imbecile, dozens more memorable statements and Mr Grant staunchly avoiding anything of relevance I agreed to email.
After an email exchange he informed me that I would have to pay for collection and the item would be checked in the warehouse and if he found it to be adequate then I would also be charged for any damage I had caused and he would also keep the item!!! I did not want to agree to these terms so was told to contact a legal team if I wanted to resolve the issue.
I am still in possession of the defunct item with no hope of him being a decent and honest businessman and rectifying the situation.
This company is an absolute sham and Marco Grant a shady conman with zero customer service skills and completely defunct of moral.
I have had a professional come to look at the items who has said that they are not of good enough quality and will now be contacting trading standards and further.
Honestly the worst online shopping I have ever experienced by a mile. Do yourself a favour and pay a few pounds extra to get genuine goods and peace of mind should things go wrong.
Reply from Betterprice4u
Emails or retrievable media is always the best way to communicate when problems arise ,.emails are timestamped so it is company policy to advice the use of email as a default ,
Our terms and conditions are quite clear , along with our returns policy ,
As a customer you have the right to return the goods for whatever reason without prejudice as long as you inform us within 14days of receipt of the goods,
As for faults or damage , we stand by our products and offer immediate replacements where necessary as standard we will need a photo and part number to ensure the correct part is sent out . Again this needs to be requested by email .
However if you refuse the replacement parts you still have the right to return the goods , although this will be carried out under our normal returns policy , which we are obliged to inform you this is a chargeable service.
As our returns policy state , when goods are back in our warehouse and inspected , showing that the product is a Manufacturing fault /damaged , there would be no need to withold any funds from your refund or if you elected to return the goods yourself we will reimburse the cost back to you with a complete refund . we do not charge any restocking fees or services charges.
All our products are available from many online and land based stores including blue chipped company's , so when you say you have a report from a professional furniture inspector saying that the product is not good enough. we feel it a reasonable request to see this report...
Your account is still on hold and we are still anxious to sort out any problems , but must be done via email .
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